Awesome Machines Sales And Rental

I purchased a zero point turn mower from Awesome Machines about 5 years ago and I have had it and other items serviced there before. I recently called to request general maintenance and evaluate a slow leak in one of the tires. I was told I could bring it in and they would get to it in 4 weeks. I asked if I could just get my name on the list and have them call me when it’s ready to be looked at, as the mower is still operational. I was told that they do not do that. I inquired why they couldn’t I was repeatedly told only that “That’s just the way we do it”. I have had this conversation with them many times and they have made an exception before, but it’s always a struggle. I’m never given any logical reason why this helps either them or me. From my perspective my mower will be sitting in the rain and taking up space in their parking lot and I will have to hire a service to mow my lawn for a month. I don’t understand why they cannot accommodate a simple courtesy call when they are ready to look at it, and the bluntness of the denial was very disappointing. They are conveniently located for me and the service work I have had done there in the past has been fine, but their unwillingness accommodate what seems like a simple request that costs me a lot is forcing me to look for other options.

Awesome Machines in Savoy, not Awesome at all. Took in a lightly used Poulan Pro for servicing, they told me it'd be over a month. Talked me into donating it and sold me a Stihl 170 chainsaw last week. Worked great, one time only. Replaced the spark plug , which was totally fouled. Researched online, everyone had the same complaint about this cheapo model. My wife took it back. They offered her $50 for a refund (paid over $180 last week). Bunch of bs artists and hucksters. I will never recommend them to anyone, let the buyer beware!!

Got the job done

They did a great job for us. Everyone was polite and professional. All of our questions were answered.