Thunderbolt Construction, Inc.

Marge quoted me $880.00 for two guys for 1/2 day labor only! Outrageous.

They did a Good job.

It went well and they suggested and quoted a larger gutter for a portion of pitched roof.

It was great. They were very easy to work. Their price was reasonable.

They were excellent and very thorough. I thought there may have been moss growing and they came right out and did some minor repairs to correct it. I think they are very responsive and is ran by a woman, Marge. She really knows her business and has been great to work with.

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They are absolutely the best.

I caught them laying on the roof in shady area to drag out the time line in order to get the $500.00 charge for a 4 hour job (which should have taken no more than an hour). Water stains on the problem areas on ceilings are still apparent and more obvious over the winter snow and rainy season since their SO CALLED REPAIR. I would not use them again. The 2 man crew left at lunch without informing me that they were finished and not returning. I had to call the main office to find out the crew were not returning.

Initial work seemed acceptable with a visual inspection. However, after an extreme winter cold spell, I checked in the attic and discovered the inside of the attic was covered in a thick layer of ice. Upon further inspection, I noticed that the bathroom duct had fallen off the roof vent, causing all the moist bathroom air being vented directly into the attic, thus the cause of the ice buildup. The root cause was two fold. 1. The ducting was attached to the roof sheathing by a couple of roofing nails, instead of properly putting in a metal extension for the vent and attaching the duct like it was connected before they installed the new roof and per the contract to install all vents ?as is?. 2. They had badly misaligned the roof vent to the hole in the roof, thus the majority of the moist air venting right into the roof sheathing instead of outside caused the duct nails to fall out, thus the ducting fell off. 3. Per the mold inspector I had out to the house, he indicated that the ridge vent Thunderbolt had installed did not provide the airflow that the previous metal one had, thus causing the problem to be more significant. I cleaned up as best I could and contacted Thunderbolt. The female owner was rude to me on the phone and asked me ? What I expected them to do about it?. I insisted they come out and look at it, and resolve. One of the workers came out, and saw the problem, and went to work aligning the hole to the vent, and went to get the proper extension so the ductwork could be properly attached. During this time, Thom, which I think is the owners husband arrived, was also rude, took a few steps up the attic stairs and with a mere quick glance, and no measuring, declared that the problem was the attic insulation was to little and was the problem for the moisture, the ice, and resulting mold that was now all over the attic. This 12-14 inches of insulation had been in the attic for almost 20 years with no problems. When I pressed him what they were going to do about the mold, he said they were doing me a favor by fixing the vent and refused any other discussion. When I told him that was not acceptable, he turned around and told me to do whatever I wanted, and walked out of the house. I next tried to resolve this issue through the BBB. Every time I provided facts, Thunderbolt constantly changed their story of the cause, insulation, vent not their responsibility,? until they stopped responding. BBB?s only choice was to offer arbitration for a $500 cost to me, which I could not afford, so at this time my moldy attic is still not resolved. I?ve worked with many contractors providing service over the years, and this was the worse I have ever been treated.

They are very responsive and are able to come and help no matter the problem. They do exactly what they say they are going to do and they try to genuinely help their customers. They are very concerned about doing their best work. They also clean up after themselves and it's as if they were never there, except everything is fixed.

Perfect; no leaks.

The problem was that damage was done to my air conditioning unit, a PVC pipe. The company is unwilling to accept any responsibility for the damage. Part of that is they are not accepting that their workman could have done something to cause the damage. The AC company indicated that the problem was caused by the roofers, but again the roofers are saying they are completely free from the responsibility of the problem.

Initially, we were leery of going with an out of town provider, but this family run business turned out to be wonderful to work with and did an excellent job. Thunderbolt has their own crew who have worked with them for many years. They were very polite, conscientious, and prompt. They only required a third of the money up front and provided excellent customer service - even willing to talk with our insurance company. We would definitely use them again. My husband is vp of operations and facilities for a large hospital, so needless to say he was very selective.

Easy to contact (have staff to take phone calls). They charge $150 for every house, and then do ALL the houses in your area at the same time, so you can't make an appointment for a specific day. They then leave a flyer in your mailbox saying they've stopped by. I was home so I was able to ask questions. Our house has been having trouble with clogged rain spouts, which is why I called. I asked one of the men how they would clear the rain spouts and he said he used a wire. (In my home repair guide it suggests running hose water through the spouts. This would have been helpful because then we could've tested if the spouts were clogged or defective, etc.) But, as it turns out, the wire seemed to have done the trick. We just had a storm and water was finally flowing through them, so I am satisfied.

ANGIE'S LIST DID NOT LIST THUNDERBOLT ROOFING AS WILLING TO WORK IN MY TOWN, BUT THEY DID THE WORK. THE OFFICE WAS VERY PLEASED TO HAVE BEEN RECOMMENDED BY ANGIE'S LIST. I TOLD HER, I EXPECTED PERFECT WORK. I GOT IT. I WAS UNCOMFORTABLE PUTTING THE CHARGE ON MY CREDIT CARD, SHE SAID THEY ALWAYS DID THAT FOR NEW CUSTOMERS. I HAVE HAD NO TROUBLE WITH THE CHARGE ON MY CARD. THE WORKERS WERE FRIENDLY AND WORKED QUICKLY. I WAS SURPRISED AND PLEASED TO DISCOVER THEY COULD CLEAN OUT GUTTERS IN EARLY DECEMBER. THE OFFICE SCHEDULED THE CLEANING VERY SOON AFTER I CALLED THEM. I RECOMMEND THEM VERY HIGHLY FOR THEIR WORK.

THEY HAVE WONDERFUL CLEAN UP AND THEY WORK LONG HOURS TO COMPLETE THE JOB QUICKLY. THEY WERE THERE WHEN THEY SAID THEY WOULD BE AND THEY FINISH WITHIN THE GIVEN TIME FRAME. THEY PAY GREAT ATTENTION TO CUSTOMER SATISFACTION AND THEY ALWAYS CALL AHEAD FOR GUTTER CLEANING AND APPOINTMENTS. THEY ARE FAIR PRICED AND VERY PROFESSIONAL. I WAS EXTREMELY PLEASED WITH THEM.