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The Grout Medic of Fox River

Water Removal Recovery Service, Tile: Ceramic and Porcelain Repair, Recovery Service - Fire or Smoke Damage,

About us

We are the leaders in Grout and Tile restoration and repair. Utilizing the latest technology and products, we seek to maintain the highest standards of service and professionalism in our industry. The Grout Medic specializes in performing services on your existing grout and tile surfaces. Each Grout Medic technician is trained to evaluate your needs, and prescribe and perform the procedures for you in a professional and courteous manner while exceeding your expectations. At The Grout Medic, we can perform all of our services in both the residential and commercial environment. Each individual job we complete is designed to bring your grout and tile back to life, protect it for years to come and add value to your home.

Business highlights

19 years of experience

Services we offer

& Tile Repair., Color Sealing, Grout Cleaning, Re-caulking, Re-grouting, Sealing, Water Damage Repair

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.932 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
97%
4
0%
3
0%
2
3%
1
0%
Showing 1-25 of 32 reviews
Doug C.
Jul 2018
5.0
Yes, I recommend this pro
$270
The entire process was easy and quick! Thank you so much!!

Marc F.
May 2017
5.0
Yes, I recommend this pro
$150
Quality if work was excellent.

BRENT V.
Dec 2016
2.0
$750
When Alvin first arrived to do the estimate he sat in the master bathroom on the tub on his phone texting and talking to me alot. Spent way too much time on the phone and chatting with me about schools and his kids etc. Telling me he knew what I needed to have done and he will deliver excellent service. When Alvin arrived to do the work almost 2 weeks later, he started in the master bathroom, and went back and forth between the two bathrooms. In doing this he talked alot about his kids and brought up questions about ours. More time was spent on talking then concentrating on the work that needed to be done. Alvin did not cover the hallway properly between the two bathrooms and left stains, which we had to have cleaned. The small hallway bathroom was done to our liking, just like we discussed. The master bathroom however, did not go as well. Alvin told us his quote did not inclue cleaning the tiles around the sauna like tub only the small standing shower (we live in a townhome). I let him know this is not what we discussed. He told me it would cost extra to have this done. So we did not have it done. While Alvin was working in the shower he stopped to call us in there to show us that the tile he was taking apart broke and that it would cost us $50 to fix it! I don't know why he was taking apart the ledge in the shower (where shampoo bottles sit)? He said it was better to clean the grout. Nothing in the shower was cracked when he arrived, now we had broken tile! And have to pay to get it fixed!? Alvin put the ledge of tiles back with a different type of grout and grouted the broken tile back together unsatisfactorily. The tiles on the floor were sloppy looking with grout color out of the grout lines. We didn't notice this right away until he left. When we noticed it the next day we called him back to fix things. He came back , fixed the floor satisfactorily, but the ledge of tiles were taken apart again, put back with different grout and put back uneven. Pushing water off the edge of these tiles could cause a cut. Alvin said this was the best he could do and left. After he left we noticed he left his vaccuum cleaner in our master Bedroom. Alvin called us the next early morning to let us know to put it outside the front door so he could pick it up on the way to his next job. We wrote Alvin and asked for a $200 credit so someone else could fix the mess he left with the edge of tiles in our shower. He agreed and gave us the credit. But today we cannot find tile (which is 23 years old) to match what we have. to fix this problem. And nobody is going to re-tile our shower for $200! Its been 7 months now and the grout on the Master Bathroom floor is coming up! This is clearly not professional work that was done by Alvin! Nor does his reviews reflect what happens on his jobs! Wonder who put these reviews out there? I cannot seem to get my photos to download onto here, I can provide pictures to those who would like it and I did send photos to Alvin.
Response from The Grout Medic of Fox River
"I went paperless 4 years ago all notes for the job are taken on my phone so I was definitely not texting. Because I take notes I send out a detailed estimate based on the customers needs. If there is something not discussed or missed the customer has a chance to point it out once they receive their written estimate. I went thru my notes and I asked him specifically about cleaning sealing and recalling the tub area in his master bathroom - he specifically told me that he did not want anything done to his tub area which was why it was not listed in his quote. In addition to Angieslist I have over 75 reviews on Homeadvisor with 73 of those at a 5 rating. Please read thru all my reviews and decide for your self. I stand behind all my work and go above and beyond for my customers and will continue to do so."

Kristine F.
Sep 2016
5.0
Yes, I recommend this pro
$580
Excellent - very pleased with Alvin's work! Very professional and responsive.

Michael C.
Jun 2016
5.0
Yes, I recommend this pro
$795
We couldn't be more pleased with Alvin's service or professionalism. He came over to provide an estimate and walked us through his plan. We had the estimate the next day (on a Sunday). I called to schedule the work and he was able to get us in the next week.

Miles S.
Apr 2016
5.0
Yes, I recommend this pro
$150
unknown

Gina S.
Feb 2016
5.0
Yes, I recommend this pro
$120
unknown
Response from The Grout Medic of Fox River
"Ms. [Member Name Removed], It appears that your review may be posted to the wrong Grout Medic. I belive Alvin Stevenson of The Grout Medic of Fox River did your work. His site is http://my.angieslist.com/AngiesList/myangie/checkthelist/spinformation.aspx?LnC2mwn4wKq1Ratgnn4JZl22gAgZoI4q9TJBrTkVb%2F9nw74%2BVVtuofCt0wrbw4QsdEK%2Boasal7f96J%2B9oN1HaH6Rf5KA0XFsR0ov87ve2ywdo9DLLRQfNbYqEiPJA5F8 Unfortunately, even in this type of situation, Angie's List won't move a review if we contact them but I believe they will if you wee to contact them."

JUDY F.
Feb 2016
5.0
Yes, I recommend this pro
$225
Alvin returned our phone calls promptly.  He arrived at the appointed time to do the agreed upon work in the master shower.  The shower needed some areas repaired where caulk was missing.  He cleaned all the tile surface and removed and replaced the caulk.  He then applied silicone sealer to the grout and polished the tiles.  Alvin cleaned the bathroom area when he was finished with the work.  The bathroom shower looks very nice.  Alvin was very pleasant to work with, did a great job, and we would recommend his services to anyone looking to have their shower redone.

Peggy B.
Feb 2016
5.0
Yes, I recommend this pro
$125
Alvin Stevenson, the owner operator of our local The Grout Medic delivered exceptional service.  He delivered a high level of customer service from estimate through project completion.  Further, he is as neat as a pin, leaving the work area clean.  He was a pleasure.  I took multiple bids for this project.  Alvin's professionalism set him apart from the others.  One of bids I received from a competitor offered a inflated price, for example.  On the strength of Alvin's service delivery, I will use other services he offers.

Bob B.
Feb 2016
5.0
Yes, I recommend this pro
$575
unknown

Karen S.
Dec 2015
5.0
Yes, I recommend this pro
unknown

James J.
Nov 2015
5.0
Yes, I recommend this pro
unknown

Lindsey W.
Aug 2015
5.0
Yes, I recommend this pro
$140

I am so happy I went with The Grout Medic. My bathtub and shower needed new caulk so I hired Alvin. Alvin came out to do the estimate and he was the same one who came back to perform services. He was very punctual, nice and professional. He even went above and beyond to help fill in an area in my tile that needed grout. His price stayed true to estimate. Again, very happy I hired Alvin with The Grout Medic and would hire again in the future.



Donald B.
Jun 2015
5.0
Yes, I recommend this pro
$325
unknown

EDWARD J.
Apr 2015
5.0
Yes, I recommend this pro
$600
unknown

Jeanne M.
Feb 2015
5.0
Yes, I recommend this pro
$450
Both baths became "company ready" or "like new" again!  Alvin was prompt, professional, cheerful, and did a great job of explaining the work he would do and gave a fair estimate.  The grout work is excellent.  He also went over helpful maintenance tips, to help the look of the new grout last a long time.  I highly recommend calling Alvin/The Grout Medic!

Erica A.
Jan 2015
5.0
Yes, I recommend this pro
$436
Everything was great!  We love our new backsplash and Alvin did a great job installing it!  He finished it in less time than we thought and it looks absolutely perfect, and the price was great! We will definitly use him again in the future for any tiling needs!

Cheryl K.
Dec 2014
5.0
Yes, I recommend this pro
$500
Alvin was great! He came out and gave us an estimate promptly.  We were trying to coordinate the master shower cleaning with the installation of new shower doors and he was very flexible in scheduling. We had some tile issues once we took the old doors off and he was able to fix the problem the same day. The shower looks great. He is very professional and knowledgable and I would definitely use him again.

John L.
Nov 2014
5.0
Yes, I recommend this pro
$250
Alvin came out and gave an estimate.  After accepting it, we scheduled the work.  He was very easy to contacted and responded promptly to phone messages.
The day of the work he arrived on time.  He worked for three hours on cleaning, regrouting and sealing our 30 year old ceramic tile floor.
When he finished, it shined like it was brand new!
He did a great job for a great price and I would use him again!

David K.
Sep 2014
5.0
Yes, I recommend this pro
$385
It looks like i have a new shower after Alivin came and did the work! very professional , and got the job done in 4 hours.  Great work and highly recommend this company!

Kara B.
Jul 2014
5.0
Yes, I recommend this pro
$260
Alvin was very professional and wonderful to work with.  He gave a free estimate first and explained the job.  His expertise comes through.  He did a great job making it look like new grout & caulk in a 15 year old bathroom!

Debra M.
Jul 2014
5.0
Yes, I recommend this pro
$747
Alvin did a phenomenal job!  He was punctual, polite, considerate, and worked with integrity!  We are extremely impressed and happy with the job he did.  I highly recommend him!

Jim P.
Jun 2014
5.0
Yes, I recommend this pro
$125
Alvin is a great guy and does excellent work.

Chad J.
May 2014
5.0
Yes, I recommend this pro
$1,200
He cleaned, grouted and caulked 3 showers in my house.

Joy P.
Apr 2014
5.0
Yes, I recommend this pro
$400
Went perfectly. Looks great!
Showing 1-25 of 32

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

The Grout Medic of Fox River is currently rated 4.9 overall out of 5.

The Grout Medic of Fox River accepts the following forms of payment: CreditCard

Yes, The Grout Medic of Fox River offers free project estimates.

No, The Grout Medic of Fox River does not offer eco-friendly accreditations.

No, The Grout Medic of Fox River does not offer a senior discount.

No, The Grout Medic of Fox River does not offer emergency services.

No, The Grout Medic of Fox River does not offer warranties.