With Angi since March 2007
Service Provider Response
We spoke to you a few times on the phone and explained that there is a foot of snow on the roof, It is too dangerous to be on a roof. Your windows have nothing to do with your roof. We did not replace your siding or windows. It has been a cold winter with a lot of snow. We will come out and take a look at the roof when it is safe to be on a roof. If we have to choose between a bad review or putting our guys lives at risk, we will choose a bad review. We had went out today and inspected the roof and found no issues. We had noticed 3 windows were leaking. The insurance adjuster had already paid MS [Member Name Removed] to repair the windows. We don't repair windows. The windows are in need of maintenance.Service Provider Response
Fake Review This review was done out of malice. Yes we did replace your roof in May, we actually replaced 151 sheets of plywood. When Mike was inspecting the roof he informed you that the flat roof area of your home needed to be replaced. You chose not to replace the flat roof. You called and said you had a leak around your chimney in the area we did not replace. Mike came out and sealed up the area and did not charge the usual 500.00 service call fee. You had called again at a later date and said you had another leak, we came out and found the leak, it was related to your cedar siding that we also repaired at no charge. While we were out we also sealed up some areas around your flat roof that we did not replace. Again we did not charge the usual 500.00 service call fee. We close down for the winter because it is too dangerous to be [Member Information Removed] a roof when there is snow and ice and also when there is black ice [Member Information Removed] roof. Nothing can possibly be leaking when you called with the temperature below zero unless you have hot air escaping from the inside of your home entering your attic. Thank you for posting the picture, it is a clear indication you have a condensation issue and not a roof leak. Your Contractor remodeled your kitchen, hopefully you had pulled the proper permits because apparently the area around the beam is not sealed or the drywall or the beam is letting cold and hot air clash around the beam and is causing condensation. I have to be honest, that trim work does not look like a professional installed it. The beam installation looks questionable also. We have come out many times and took care of issues that were not related to our scope of work at no charge. We did not replace any flashing where the old flat roof section is located. We did not touch that area of roof when the shingles were replaced.Service Provider Response
All work has been performed according to scope of contract. As was stated in the post you had a leak and Charlie came out to resolve the leak issue. In the review, there are several false, misleading, and malicious statements. In particular, “they are crooks with fake licenses. I looked them up on the state website. NO CURRENT LICENSE!” Also many accusations that work was not done properly or to code. As you know, all work was done in accordance with village code and pursuant to Permit 2015ROOF2090. Additionally, the permit itself features our license number: 104-015827. The matter has been handed over to our attorney.Angi Certified
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We are a small company that focuses on customer satisfaction. Over 15 years of experience. We are honest people and guarantee quality work.
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Here at Next Door and Window, we a ready to bring you the best options for your new window and home door project. Next Door and Window has the best windows by Marvin, Integrity, Marvin Infinity and Sunrise. Wood Clad, Vinyl and Fiberglass Windows and Entry and Patio Doors by Albany and Provia. Next Door and Window will have one of their highly trained professionals meet with you and discuss all the possible options for your window and door project, they will then provide you with a FREE NO OBLIGATION quote for your project. Best of all, Next Door and Window will paint or stain your window and trim to match any color you need with our paint match program. Most others leave the project for you to finish with paint or stain, but, at Next Door and Window we do that for you! Next Door and Window also provides the best installation procedures and materials to make certain your project is done right and we back it with the industries best warranties. We have a full team of installation and service professionals to answer your questions…fast! If a visit is necessary to your home we will work around your schedule within a half-hour window of time to handle your issue quickly, often within 24 hours. We have over 25 trucks in the field to serve you fast. We are there when you need us. Additional DBA - Wolt Window & Door. Additional showroom addresses: 815 E. Ogden Ave, Naperville, IL 60563, & 718 E Rand Rd Arlington Heights, IL 60004.
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*Virtual Remote Estimates Are Always Available* We provide high preformance windows at a much lower cost because you deal direcly with me John Wrzesinski the owner. Please call me at 7082042446 today.