With Angi since March 2007
Service Provider ResponseWe spoke to you a few times on the phone and explained that there is a foot of snow on the roof, It is too dangerous to be on a roof. Your windows have nothing to do with your roof. We did not replace your siding or windows. It has been a cold winter with a lot of snow. We will come out and take a look at the roof when it is safe to be on a roof. If we have to choose between a bad review or putting our guys lives at risk, we will choose a bad review. We had went out today and inspected the roof and found no issues. We had noticed 3 windows were leaking. The insurance adjuster had already paid MS [Member Name Removed] to repair the windows. We don't repair windows. The windows are in need of maintenance.
Service Provider ResponseFake Review This review was done out of malice. Yes we did replace your roof in May, we actually replaced 151 sheets of plywood. When Mike was inspecting the roof he informed you that the flat roof area of your home needed to be replaced. You chose not to replace the flat roof. You called and said you had a leak around your chimney in the area we did not replace. Mike came out and sealed up the area and did not charge the usual 500.00 service call fee. You had called again at a later date and said you had another leak, we came out and found the leak, it was related to your cedar siding that we also repaired at no charge. While we were out we also sealed up some areas around your flat roof that we did not replace. Again we did not charge the usual 500.00 service call fee. We close down for the winter because it is too dangerous to be [Member Information Removed] a roof when there is snow and ice and also when there is black ice [Member Information Removed] roof. Nothing can possibly be leaking when you called with the temperature below zero unless you have hot air escaping from the inside of your home entering your attic. Thank you for posting the picture, it is a clear indication you have a condensation issue and not a roof leak. Your Contractor remodeled your kitchen, hopefully you had pulled the proper permits because apparently the area around the beam is not sealed or the drywall or the beam is letting cold and hot air clash around the beam and is causing condensation. I have to be honest, that trim work does not look like a professional installed it. The beam installation looks questionable also. We have come out many times and took care of issues that were not related to our scope of work at no charge. We did not replace any flashing where the old flat roof section is located. We did not touch that area of roof when the shingles were replaced.
Service Provider ResponseAll work has been performed according to scope of contract. As was stated in the post you had a leak and Charlie came out to resolve the leak issue. In the review, there are several false, misleading, and malicious statements. In particular, “they are crooks with fake licenses. I looked them up on the state website. NO CURRENT LICENSE!” Also many accusations that work was not done properly or to code. As you know, all work was done in accordance with village code and pursuant to Permit 2015ROOF2090. Additionally, the permit itself features our license number: 104-015827. The matter has been handed over to our attorney.
Preferred Roofing & Exteriors is currently rated 4.8 overall out of 5.
Preferred Roofing & Exteriors accepts the following forms of payment: Check, Visa, MasterCard
Yes, Preferred Roofing & Exteriors offers free project estimates.
Yes, Preferred Roofing & Exteriors offers eco-friendly accreditations.
Yes, Preferred Roofing & Exteriors offers a 5% senior discount.
Yes, Preferred Roofing & Exteriors offers warranties.
Preferred Roofing & Exteriors offers the following services: Roofing, siding and gutter replacement
Roof repairs on all flat roofing
2022 Super Service Award
We are a small company that focuses on customer satisfaction. Over 15 years of experience. We are honest people and guarantee quality work.
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