Nu-Again

The crews arrived promptly and did a great job. It’s too bad this company has a business model uses your credit card without your permission. There were details concerning returning 1 item to the patio. Before I hired them, I specifically ask if the would return to move a heavy grill back. The owner said YES. OBVIOUSLY HE LIED.

When I questioned the owner Nathan about the insufficient job done by 18 year old kids I finally got the chance to speak with him directly after a long email conversation. I then was told to “lose his number” when I sent him pictures of the pour quality of work that was done. I continued to question him to ask why a small portion of my patio that was done correctly looked perfect and the other 80% had zero sand between the patio bricks. He refused to answer my simple question and proceeded to try and belittle me via text which is going straight to a lawyer. I sent several pictures of the lack of work to him via email and is a master of deflecting simple questions. They ended up coming back a second time for a wash then the next day was suppose to be another application due to the poor job the first time. They never came back for the 2nd application, no called and no showed for 2 days. I then contacted them about the no call, no show and Nathan’s response was that my bricks weren’t level enough for sand so I sent him pictures with a level and the places that it was done wasn’t even as level as the places that weren’t done correctly. When challenged with this photo evidence he then went radio silent. I gave him 5 days to respond before submitting a claim to the BBB. He refuses to finish the job correctly or refund the 1k. The job that was done, I could’ve done with a buddy for a fraction of the cost. Stay far away from this business, any owner of a company when told I will handle this with a lawyer moving forward responds with “ Call an attorney. Happy to discuss with an intellectual” should not be supported. I’m not the first one to have this issue with Nathan and his company, be sure to read reviews from different sites other than google. Not to mention, they killed the grass around my patio and my siding/patio door/outdoor furniture were completely covered with sand and when I asked him about those issues and sent pictures he had no response. Wish I could give them 0/5 rating. DO NOT USE THIS COMPANY. Any company that doesn’t take take a credit card payment and only checks, there’s a reason. Once a check is cashed it’s very hard to get money back but you can dispute a credit card transaction.

We hired Nathan to stain our brand new deck and to seal our brand new patio. Long story short the staining and sealing workmanship was sloppy. The first coat never took as it snowed the same day. The second coat was put on without proper prep work. They stained over sawdust and dirt. You can see how heavy and sloppy work was performed as there are drip mark's coming down almost every floorboard. In addition, it was a windy day and the plastic tarps blew around and we had stain all over our brand new patio. Nathan's team sealed the patio without getting the stains out or replacing the damaged pavers. His team then came back out and used heavy chemicals to strip the sealer off. They tried cleaning the stain off with paint thinner and additional cleaning but there is still a lot of damage. After emailing and texting Nathan to have all issues corrected he told us to lose his number. We have survalence video of the damage as well as several pictures, text messages, and emails. Since Nathan wouldn't work with us and refused to put a claim in with his insurance company, we consulted with an attorney. Our attorney submitted a written request to put us in touch with his insurance company. Nathan contacted our attorney back and refused to put us in touch with insurance company. We are now preparing for next steps. Call any other contractor and inquire about nu again before letting them touch your deck or patio.

Very happy with their work/communication all around. Recommend.

Hired this company to stain the supports of my 2 story deck. They first came to prep the job by cleaning the supports. That “cleaning” took less than 15 minutes. When the team show led up to do the job, they had no idea what they were supposed to be staining and were going to stain the top side of the deck which is all composite. While on the phone with the office coordinator trying to clear up the issue, the tram just left. I asked for a call from the owner to make sure he instructed his team accordingly before coming out again. The coordinator became rude and stated that the team knew what they were doing and would never have painted composite. I never received a call from the owner, but 2 days later got a call from the office coordinator stating the team would be back out to finish the job. When I asked if the team had been instructed she said yes. I asked what time they would be at my house so I could be there to confirm that was the case, she got extremely rude and hung up on me. She then called back to say they wouldn’t be finishing the job. I pointed out they had a $300 deposit that needed refunding and she then hung up again. In the end, I had to call my credit card company to resolve the situation and get my money refunded. I also did the job myself in 2 hours (which included cleaning the parts the crew completely missed), saving myself $600. So not only is this company incompetent and rude, they are very over priced.

The work was incomplete. The sealing left marks throughout the patio. Sand was not compacted into the joints and moss is growing where they supposedly sanded and sealed. Multiple attempts were made to have the project done right and all we have received is a run around. We were told the owner Nathan would call us and come out to access. After at least 15 calls he has never contacted us. The receptionist told us that her crew was in our area and they stopped by and accessed and they would be by immediately. That was over a month ago. This was work which was done and warranted in 2017 and still waiting to be rectified after two years. The customer service and quality of work is horrific!! Do not recommend this company to anyone.

2 days project. Fast and reliable with a couple of options.

Had several issues with quality that they were slow to try to address.

They completely cleaned my entire stone and patio deck area.  They re sand the stone and refilled between the stone pavers.  They also lacquered the top and refinished it.  They were very responsive and very professional.  They actually had no time.  I needed it done before and event and they managed to squeeze me in literally three days before I called for the estimate.  Even though they were on a six week waiting period.  The deck looks terrific.  They were very competitive.

It actually looked new again

Nu-Again - Deck Maintenance

BROKEN CONTRACT and UNPROFESSIONALISM

Nu-Again, were absolutely the worst contracting company in the world that I have ever had displeasure of dealing with. It started almost two years ago. It took 10 calls to get them to come out and actually seal my deck floor, strip and finish my deck. It took another ten calls after I had already signed the contract with them. Once they did it, I asked them to put a different type of railing on top. Nathan Rothlisberger (the owner), came out after 10 more calls and after three separate attempts, they could not do it, even though they Nathan said they could and charged me for it. Finally, Nathan had to actually call in another contractor to do the job, because Nathan and his guys weren't skilled enough to replace the top railings. Just to put on a top railing!!! I couldn't believe it! After that was done, Nu-Again, needed to seal the top rail also. It took them 2 months to get it done. It was already going into November at that time, so I had to go out and get some sealer to put on it myself to protect it, until they got there to seal it per our contract. Now also as part of the contract, I was suppose to have a spring reseal done on my deck this year (2011). I have called them over 12 times this year and even set up appointments. Every single time, I get stonewalled. Nathan would say that they would be out this weekend or next weekend and they never showed up. This has happened over 20 times and I am a very patient person, but this disrespectful and unprofessional treatment has gone on for the last 2 years and I am through with it now. Nu-Again has broken our contract and I have hired another Deck Maintenance company.

They are a scam and Nathan is an absolutely terrible person! Never ever received an apology for his obvious dismissal. Please don't trust him! Please for anyone reading this, I beg you to reconsider using Nu-Again. It sickens me to think Nathan is doing this to people that have no recourse and are defenseless to the whim of this unprofessional dealings...

ILLEGAL TRESPASSING by NU AGAIN

UPDATE: Since I have hired another Deck Maintenance company due to no work completed from Nu-Again as described above, I placed "No Trespassing" signs (hung by steel wire) on my property and specifically on the deck blocking any entrance to the deck. I do this every year going into winter as our home backs up to a forest. Also helps prevent deer from walking up onto the deck and causing damage because they can't get out. Continuing, I got a call from my wife (I was at work) who was frieghtened out of her mind by two guys on our deck. Nathan Rothlisberger had sent out his men without calling me or giving any warning. Moreover, they took down my "No Trespassing" signs and the steel cables (two of them blocking deck entrance) I had strung to purposely block anyone's entrance onto the deck. Who does this and calls them themselves or business professional or ethical. Well due to my not being home and my wives obvious fear of these men, she called the police. There is now a police record on file that I will be submitting to the Cook County Court as part of my law suit for breaking the contract. Again, no apologies from Nathan for trespassing on my property and scaring my wife. There was no call, no knock on the door, no warning, no nothing. Even if I was still using his services, I would have expected that obvious requirement when coming onto someone else's property. This invasion of privacy and lack of respect proves the unprofessional nature of Nathan Rothlisberger.

One last point - beyond the trespassing after clearing not falling through with resealing my deck in Spring 2011, Nathan Rothlisberger had his men to seal the deck without my knowledge which I find unscrupulous and on a day, November 2, in which the Maximum Average temperature was 55 degrees and the Minimum Average temperature was 35 degrees. It also rained that whole night. Both of these factors would prevent the deck sealant from absorbing properly, and also prevent it from drying properly. You can find a number of sources across the web that state 50 degrees Fahrenheit is the minimum temperature for application and that there should be no rain forecasted within 24 hours following the application of the sealant.

If you do not follow my advise and hire Nu-Again, you better watch them and and the weather or say goodbye to your money.

So example site that list the weather requirements over a 24 hour period after sealant application.
http://www.homedepot.com/webapp/wcs/stores/servlet/ContentView?pn=Refinishing_Redwood&langId=-1&storeId=10051&catalogId=10053
http://www.ehow.com/info_7920637_behr-deck-stain-problems.html

This company wasn't the lowest bid I received for the job but they seemed to offer the better warranty and services for the price.  I agreed to have them start the work and it took over 2 weeks for their "scheduler" to call.  I was told they would call the night before they were scheduled to come out.  The crew in charge of power washing came out first and completed their part of the work.  They left my landscaping a complete mess. There were stain chips that they blasted off the deck even though their materials state they would protect landscaping.  Even the pressure washing wasn't done to any standard that I've ever experienced.  It took an additional 3 weeks to get them out to even begin the work.  I contacted the company on a number of occasions to get an update or status of my project only to be told they would call me the night before.  I reminded Nathan that I had some boards that needed to be replaced and he told me that wouldn't be a problem that their carpenter was very experienced.  When I looked over their work (of course the workmen were long gone).  The most obvious boards were not replaced, the vertical surfaces that I reminded him of were not stained properly and there was stain sprayed or splattered on my plants.  I did get Nathan to come out and he did send the workmen over to complete the job and touch up areas that were not done properly.  I would never use this company again and want to make sure no one else makes this mistake.  I have told a number of people to stay away from this company.  Their communication and professionalism is horrid.

I have used Nu Again for 5 years. At the beginning they did a decent job. This past year I requested that they pay special attention to traffic areas. The work was very poor. When I called they came out and applied more stain to the traffic areas, the results being the same. I asked that they drop off some stain and that I would apply so they didn't have to come back. Bottom line is that after 5+ calls to Nathan nothing was done. I contracted with Roof to Deck and am very satisfied. I am disapponted that a firn such as Nu Again is permitted to advertise on Angies List.

They were horrible in every single way. They stained our deck, within 4 months, the stain was worn off and the unstained wood was showing. The owner came out and said he had never seen that before and promised to fix it. To make a VERY LONG story short, he never showed up to fix (was still under the one year warranty). Turns out this company had over 60 complaints against it with the BBB. He keeps his price low enough so that it is not worth your while to seek legal action. They screen phone calls with their caller ID and will not answer if you try to get reach them. (called on our neighbors phone and they answered right away.) He seems to file bankruptcy to avoid any small claims against him. I will do everything within my power to make sure everyone knows that this company is horrid, unprofessional and dealing with them was one of the most unpleasant experiences of my life. UPDATE 2/2011: Almost a full year after starting a BBB complaint, Nu-Again responded by saying, "As Mr. Zwier was told, the quality of the deck staining work is dependent upon weather conditions." Basically, they told me that I should have expected a bad job. We've since sold the house and moved on, but apparently Nu-Again persists with a customer service attitude that places the customer at fault for any problems they may have. I will continue to un-recommend Nu-Again to anyone I ever meet who is talking about getting deck work done for as long as I live. This kind of business practice does not deserve to persist.

They were good and the quality of their work was good. They had to come back to work, as there were magnificent spots after they finished the work the first time.

Pretty terrible. Incredibly poor communication. Workers showed up at random times. Some teams would show up, criticize the prior teams work, and then call and have the prior team out to finish up the job they should have done the first time. Took about 3 months, including multiple calls on my part, to get the job done.

They matched the old color, did a very good job and we were happy with the service. Things worked out very well and they provided a 3 yr warranty... so far so good.

The company came out and gave me an estimate on the work. It was comparable to another company as far as price and labor. I called Nathan and he described in detail what the procedure and product was all about. He seemed very knowledgeable about his product and I felt convinced that this was a good choice. The work was scheduled and performed as promised; a three day project. They removed all of the furniture and plants from the deck and powerwashed the cement walk-out and brick wall as a courtesy. The staff was professional and polite. The job turned out beautiful.

The deck now looks 25 years old. The whole thing needs resanded and restained. It just looks horrible. I continue to call them to come out and fix the deck, but they will not return my calls.

For the first experience the service went ok. They were not on schedule, and the service was finished in three months of contacting them. The product did not last six months. When I tried to get them to cover the warranty, I had to call well over a dozen times, and it took five months for them to come out for the warranty work. Which was past the season for using the deck. When the warranty work did not last for six months, I tried to call several times and have still not received a call back. I stopped calling three months ago. I called another company to work on my deck, and was told the Spa N Deck product was a bad product and it cost me several thousand dollars to have the product removed and the deck stained.

Nate from NuAgain has been responsive to requests. Power washing was done within a week of first call. Since it has been raining, staining cannot be done, but they do have a very nice color sample that has quite the variety. Work will be completed within the week, assuming it stays dry. The Team at NuAgain is good to work with. The only reason that I put the quality of work as N/A is due to the staining not being complete at this time.

I got three estimates at the start of the season (early April) and Nathan came out and did the quote as promised. Once I gave them the deposit, the crew was out within 2 weeks as promised. I had a $50 coupon, but told Nate I would waive it if his crew also washed and stained the cedar pool bench (which they did). The deck looks great and we have gotten many compliments. Hopefully it will look the same next year.

It was good overall. I was told they would be out in 2 weeks & they came out during the time frame. I was never given actual date that they would be there. They ran out of stain & said they would return the next morning, which they did. Overall a good job. It would have been nice when they came out on the first day to receive a call that they were coming.

Quoted strip/stain deck approx. $360 in April. Paid 1/3 deposit & scheduled first week in June. Didn't show or call. I called, they gave date in late June & didn't show. Appeared in early July. Stripped deck. Attempted to apply stain, wasn't taking. Nathan, owner, recommended upgrade to Spa'N Deck. Complied. Crew came, stripped stain. Few days later other crew came and applied same stain to deck. Came back and striped deck again-then applied Spa'N Deck on a 95+ degree day @ noon. Deck was very hot-should not be stained in those conditions. Deck initially LOOKED nice, sticky to walk on. Deck bubbled & peeled in areas-notable stain on cedar siding, brick & landscape. One crew broke hose nozzle, another cracked the PVC piping for our sump pump. Deck looks dirty. Tried to contact owner multiple time, no response. Wrote letter, no response. Received several PAST DUE invoices. Happy to pay balance if issues addressed. Came back in October and fixed most of the issues. Too much aggravation.