Helping Hand PC Services & Networking

About us

Helping Hand PC Services provides premier managed computer services to small and medium-sized businesses,as well as home users. We are located in St. Charles and proudly serve the entire Chicago-land area. Helping Hand PC is here to help you make all of your computer decisions. Our job is to provide you with options so you can make informed decisions, and then help you implement those projects. There are many reasons why organizations in today's marketplace and economy are turning to Helping Hand PC Services to assist them with their IT requirements. These include reducing reliance on part-time staff, the ability to immediately solve issues through our economical and speedy remote Help Desk service, and to ensure that we become your Trusted Advisers for all your technology needs. Our objective is to supply our clients with innovative technology and computer solutions, so that they can focus on the products and services they produce. We help our clients use technology to it's maximum potential, so their businesses thrive and grow.

Business highlights

Emergency services offered
27 years of experience

Services we offer

Configuration and Support • New system purchasing and preparation • Remote Data Backup • Remote Help Desk Support Services • System Security Consulting • In-shop and On-site System Maintenance and Diagnostics • Virus, Spyware and Malware cleanup • Hard drive crash recovery • Telcom and Phone Installation Services • Website design and development, WAN, and Network Services • Network and A/V Cabling Services • Server Installation, • Complete Care™ Managed Services • LAN

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.52 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
50%
1
0%
Showing 1-2 of 2 reviews
Robert K.
Jan 2020
5.0
Yes, I recommend this pro
Great! They are very responsive and know what they're doing. Their prices are great too. I would recommend them to others.

Blair S.
Oct 2013
2.0
$117
STAY AWAY!!  I've done business with this company periodically over the years.  Not consistent, but occasional PC help.  I also ordered a PC from them 5 years ago and had them do a setup on it as well as setting up (installing software, creating backups, etc.) other PC's I've purchased elsewhere.  In the beginning I was happy with their work.  The place is convenient and they were prompt and reasonably priced.  The last time I had them set up a laptop it took a lot longer then I expected (as I recall, about 10 days).  This should have been a warning sign to stay away, because I think they favor their more frequent business clients at the expense of the occasional home customer.  The last time I used them was the final straw.  I brought in a laptop with a broken hinge.  There was no significant diagnosis necessary as the problem was obvious.  The broken hinge was effecting the adjacent USB ports, but I specifically said I didn't care if they worked because there was another one on the other side.  I paid up front $67.50 for them to look at it and see if the hinge was repairable.  I specifically said that I didn't really want to invest much more than that since my policy with laptops is to "buy cheap and buy often".  The tech figured out the laptop was still under warranty (they had done the setup), they backed up the data, called dell to order a box (free), and shipped it to Dell for repair (at Dell's expense).  All of this was fine for $67.50, but when I picked it up I was charged an additional $50 because they said they had to check out Dell's repair (why?  it was a factory warranty repair!).  I had told them when I dropped it off to let me know if there would be additional charges.  These people will milk the bill.  I'm sure the paperwork I filled out when I dropped the laptop off LEGALLY authorized this,  but it was not in the spirit of our conversation, and their work (it was a warranty repair!) added no value beyond the $67.50.  Go someplace else!!
Response from Helping Hand PC Services & Networking

"[removed member name] was aware of the additional charges before we returned his laptop. In the end his laptop was repaired in a timely matter."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Helping Hand PC Services & Networking is currently rated 3.5 overall out of 5.
Helping Hand PC Services & Networking accepts the following forms of payment: CreditCard
Yes, Helping Hand PC Services & Networking offers free project estimates.
No, Helping Hand PC Services & Networking does not offer eco-friendly accreditations.
No, Helping Hand PC Services & Networking does not offer a senior discount.
Yes, Helping Hand PC Services & Networking offers emergency services.
No, Helping Hand PC Services & Networking does not offer warranties.

Contact Information

40W270 LaFox Road, Suite-A, Saint Charles, IL 60175

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