BREAKWATER SPA CO

AFTER RESCHEDULING TO THE FOLLOWING WEEK, THE SERVICE TECH SHOWS UP (3 HOURS EARLY) AND SAYS HE WAS SUPPOSED TO DO INSPECTION AND CLEANOUT, BUT DOESN'T HAVE HIS CLEANING EQUIPMENT THAT DAY, SO HE PERFORMS THE INSPECTION. DETERMINES THE HEATER IS BROKEN AND RECOMMENDS REPLACEMENT OF THE COVER, PUMP AS WELL AS THE HEATER. HE TOOK DOWN MODEL NUMBER NOTES AND DIAGRAMS AND SAID THEY WOULD GET BACK IN TOUCH WHEN THE ITEMS WERE RECEIVED IN STOCK. I PAID $79 FOR THE INSPECTION. I CALLED BACK TWO WEEKS LATER AND THE MANAGER/OWNER DIDN'T KNOW WHO I WAS. HE SENT ANOTHER ''MORE SENIOR'' TECH AND HE HE COULDN'T FIND THE REPLACEMENT FOR THE HEATER ELEMENT AND RECOMMENDED REPLACEMENT OF THE ENTIRE HOT TUB AND MECHANICALS. EVEN THOUGH HE DIDN'T DO ANYTHING BEYOND THE FIRST TECH, HE DEMANDED $49 TRIP FEE. I CALLED ANOTHER PROVIDER WHO VISITED FREE AND PROVIDED RECOMMENDATIONS ON REPLACING JUST THE OLD COMPONENTS, ETC. THEY SEEM TOO BUSY SELLING NEW SYSTEMS VS. REPAIRING EXISTING INSTALLATIONS.