AMERICAN BLACKFOREST CLOCKS

1.0(
1
)

Jewelry Sales/Design/Repair, Watch Repair, Clock Repair

About us

We repair all types of clocks. We make house calls for grandfather clocks in the morning (8am-11am) and in the evening (6pm-8pm). Note: I am very sorry but I do not have the ability to call back every prospective client because I am a 1 person shop. There is just not enough time in a day. That's why I have no voicemail. If I am in the shop I will answer the telephone. When your clock is finished I will call you. I'm of the age that I am not computer proficient and do not respond by email either. I am a 2nd generation clock maker. My father learn the trade and taught me. I have been doing this for over 44 years. I am certified through the American Watchmakers - Clockmakers Institute. Unfortunately it does take a long time to fix a clock. Once I fix a clock I run the clock through a test for 2 weeks. Sometimes it fails during those 2 weeks and I have to go back and re-fix it. I do not send out a clock unless I have put the clock to the test. I hope you will be patient. Thank you. Sincerely, Keith Krantz

Business highlights

70 years of trusted experience

Services we offer

Clock repair, We make housecalls for Grandfather clocks, watch repair, replace watch batteries.

Amenities

Free Estimates
Yes

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
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Showing 1-1 of 1 reviews
Ralph W.
08/2015
1.0
jewelry stores
  + -1 more
I was told the service would take three months, over four months later I had not heard from him. Multiple calls on several different days went unanswered, not even a recording. I went to his store and was told he had been sick (not the first time I had gotten that excuse) and that the clock would be ready the next week and gave me a different phone number. The following week the new phone number at least had a recording, but went unanswered. When I arrived at his store it was obvious he had not looked at the clock yet and rushed through the job while I waited.
Description of Work: Cleaned and oiled antique Cuckoo Clock
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$100
Response from AMERICAN BLACKFOREST CLOCKS
To the Public, [Member Name Removed] is correct on 2 things in his review. One, it does take some time to fix a clock. After I fix the clock I run it through a 2-week test. Many times the clock fails and I have to fix it again. It fails for many reasons. Two, I do not have voicemail at my clock shop. I am a 1 person clock repair person. There is not enough time in the day. I am sorry but this is where I am at. I can not afford a person at this time. I am of the age I am not computer proficient either and do not respond by email. If I am in clock shop I will answer the telephone. Once the clock is repaired and been put through the 2 -week test I will call the customer to inform them the clock is done. I am a 2nd generation clockmaker. My father taught me and I have been doing this for over 44 years. [Member Name Removed] is incorrect in the last line when he says "I rushed through the job and cleaned and oiled an antique cuckoo clock ALL while he waited." I can not, and do not, clean and oil an cuckoo clock while he waited because it takes too darn long. It's just not possible. I am sorry to have lost [Member Name Removed]'s business and wish him all the best. Sincerely, Keith Krantz

    Contact information

    1108 W. MAIN ST, Saint Charles, IL 60174

    Service hours

    Tuesday:
    1:00 PM - 5:00 PM
    Wednesday:
    1:00 PM - 5:00 PM
    Thursday:
    1:00 PM - 5:00 PM
    Friday:
    1:00 PM - 5:00 PM

    Licensing

    Insured
    Not Licensed
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Jewelry Sales/Design/Repair,
    Watch Repair,
    Clock Repair

    FAQ

    AMERICAN BLACKFOREST CLOCKS is currently rated 1 overall out of 5.

    Tuesday: 1:00 PM - 5:00 PM

    Wednesday: 1:00 PM - 5:00 PM

    Thursday: 1:00 PM - 5:00 PM

    Friday: 1:00 PM - 5:00 PM

    Yes, AMERICAN BLACKFOREST CLOCKS offers free project estimates.
    No, AMERICAN BLACKFOREST CLOCKS does not offer eco-friendly accreditations.
    No, AMERICAN BLACKFOREST CLOCKS does not offer a senior discount.
    No, AMERICAN BLACKFOREST CLOCKS does not offer emergency services.
    No, AMERICAN BLACKFOREST CLOCKS does not offer warranties.
    AMERICAN BLACKFOREST CLOCKS offers the following services: Clock repair, We make housecalls for Grandfather clocks, watch repair, replace watch batteries.

    Contact information

    1108 W. MAIN ST, Saint Charles, IL 60174

    Service hours

    Tuesday:
    1:00 PM - 5:00 PM
    Wednesday:
    1:00 PM - 5:00 PM
    Thursday:
    1:00 PM - 5:00 PM
    Friday:
    1:00 PM - 5:00 PM