Andy's Professional Remodeling
About us
Andy’s Professional Remodeling offers a full home remodeling and renovating service in the Chicago Area. Andy has over 30 years of experience in the industry, eventually founding his independently owned and operated business in 2002, specializing in kitchen & bathroom remodeling, basement finishing, flooring/tiling, painting, in addition to using licensed subcontractors for electrical and plumbing services.
Business highlights
Services we offer
Basement finishing, carpentry, electrical & plumbing, hardwood floors, home maintenance & repair., kitchen & bath remodeling, painting & tiles
Amenities
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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87% | ||
11% | ||
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2% |
Walls looked BEAUTIFUL when done, the great job made the home look brand new!!! Andy is a pleasure to work with as are his employees Walter and Carlos!
them with a printed copy of the install instructions for the flooring. They all worked in the same room so only the one bedroom and half the loft was completed. On Friday morning Andy and one other person came in the morning and only worked on the carpet nose transition piece on the stairs. At noon I noticed Andy had left and his partner came in. The crew began working on finishing the second floor and the living/dining downstairs. Later Friday afternoon Andy returned and advised that he would not be working on Saturday because he felt he would have to unhook the stove and would not finish that section and didn?t want to work until 6 on Saturday. They could have completed the half bath or front hallway on Saturday but didn't. The quarter round was only partially finished and I noticed some of the boards went all the way to the wall leaving no room for expansion due to the house being on a concrete slab . Over the weekend I cleaned up the sawdust mess and recovered the items in the garage with plastic. On Monday morning I questioned the flooring installed flush with the wall Andy advised it was fine and there would be no issues. Since we had miscommunication issues I left him with a typed list of issues including cleanup of the garage. They worked up until they finished just after 6:00. After they left I noticed they had installed flooring over two floor heating vents in the entrance and half bath. I called Andy and they all came back and had to tear up the flooring in the area to find the vents and remove the pedestal sink and recut the flooring. I noticed later they had not connected the quarter round along one of the cabinets. I also noticed one of the transitions from the hall to living room wasn?t flush with the floor. Andy advised he thought there would be an issue and would need to reorder the part because the one installed was broken. I had purchased extra but by that time had returned what was not used. The carpet nose transition was connected to the end of the carpet instead of folded under so the end unravels. Andy advised it was because I told him I was planning to replace the stair carpeting soon. Some of the white quarter round pieces were not attached flush with the floor/walls in some areas. Between the door frames on two bathrooms there is a quarter inch open gap between the floor and door frame that was left open. The garage was covered with sawdust including what was covered with plastic I had to remove everything inside and vacuum the entire garage. I can only speculate the garage door was fully open and the wind was blowing into the garage when they were cutting so the sawdust spread all over the garage. We have to bag all garbage that is not recycled they had filled the garbage bin with boards they cut but didn?t use and dumped sawdust on top. I had to pull all the wood out and bag it for garbage pickup and clean the sawdust out of the garbage bin. Overall the job was done but not with attention to detail and cleanup mentioned in other reviews.
We had to learn patience with the scheduling of a start date, but once we had our date things progressed smoothly and quickly.
Andy had several helpers at various times, and all the work was completed ahead of schedule and within budget.
Per initial agreement, most installed materials and fixtures were provided by us, and although all debris was removed to the garage, disposal was to be done by us, also. We broke down the old fixtures and were able to send it out with regular garbage pick-up over a few weeks.
A few issues were encountered during the work, including a last-minute moving of the vanity to accommodate a larger vanity top, and some issues with the tub/shower plumbing. These were handled by Andy and his crew quickly and easily, at least from our perspective.
Post-work, a couple small issues arose (leaking tub faucet, which was a manufacturer's issue, and some cosmetic issues with silicone caulking). These issues were fixed relatively quickly by Andy, with no additional charges.
Overall, we're very happy with the bathroom, and the completed work very much met our expectations.
The only real issue we encountered was that, after the initial email contact for an estimate, emails to Andy were often not answered in a timely matter, if at all. If I offered one piece of constructive criticism to Andy it would be to either prioritize email inquiries so customers don't feel ignored, or hire someone to take care of emails and scheduling. Phone calls were nearly always answered immediately, or return calls made quickly if no initial answer. Even texts were responded to or resulted in a call back in a timely fashion.
Given this, make no mistake that Andy provided an excellent remodeling experience and is very highly recommended, and we're sure to use him again for smaller and larger projects as we have need.
Andy and his team arrived on time and were professional throughout. They are very detail oriented and meticulous. They took the time to make sure all appliances, furniture, cabinets, flooring etc were protected while they worked. Their repair on the ceiling looks amazing! My husband could not believe it! There is not the slightest hint of the old fixture (which was huge, off center and ugly). Their paint job on the ceiling is immaculate, they took the time to do it right! We were very happy and felt comfortable having Andy and his team in our home. We are so impressed, that we have already booked him to install wood flooring on the entire first floor and do some additional painting.
THINGS I LIKED:
1. Andy showed up on time for both the estimate appt. day and the day of work, which is rare compared to previous experience with others I had previously hired for work at my house.
2. The cost was as estimated (nothing more) and he charged by the job, not by an hourly rate (which can end up costing a fortune if a worker is slow).
3. Andy seemed very honest, caring, and wanted to ensure I was happy and approved of his work. A person who really cares about providing good, quality service to their clients.
4. I was injured and awaiting surgery, but wanted to move a few things out of the way for Andy to do his job. Injury wasn't going to stop me, but Andy saw me attempting to do this and was kind enough to offer to help me lift/move a couple items.
5. Prior to leaving, I decided to ask for a quote on a future job as long as Andy was at my house. He gave me a quote and took time to explain to me what would be involved for the estimate for removing a bathroom vanity and installing the new one. This was very helpful and will be useful info when I start shopping for that project.
I would absolutely hire Andy again. And, I got multiple cards from him so I could give them to friends and family as needed too. Great Guy!
We are very satisfied with Andy's work and we would recommend him to anyone that need any work done around the house.
Licensing
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