Saturn Heating Cooling and Electrical Services

If you're not the sort to read a long review, all you need to know is that these guys are awesome! We bought our house a year ago knowing that the fuse boxes needed to be replaced by and updated panel. We didn't replace it right away because of the cost of the quotes we were seeing. The house has been with the old fuse boxes since the 60's, so we figured it could wait. Unrelated to the panel... this summer I dug a live wire out of my garden. We found Saturn here on Angies List and they had good reviews, so we called them to make sure the wire was no longer live. Rich came out and took care of it and didn't charge us. He just said to give him a call when we were ready to switch out the electrical panel. His quote for the panel was so much lower than everyone we had seen. He explained why he was able to offer this service such a low price. A couple of months after the live wire issue, we called and made an appointment for the panel switch. Rich came back to take some pictures and set a date for the service. Day of the panel switch 2 young men showed up, with Rich, on time and started to get to work. They were very respectful of me and my house. And I was surprised how quite they were given the type of work required. They even cleaned up after themselves and labeled my new panel. I will definitely call these guys again! Not only were they $300-700 cheaper than the rest of the quotes we saw for a panel swap, the work was quality, the workmen were friendly and respectful and they did the work in the promised amount of time. The lady who answers the phone, Nicky, answers your call right away and if Rich isn't available he calls you back in a timely manner!

It went well the total installation was probably less than 9 hours.

The experience from start to finish was fantastic. Very timely estimate and all the pricing was clearly explained. Not only that, but the pricing was also fair and competitive. Rich explained all of the pre-work which needed to be done (permits, etc.) and what to expect the day of the install (i.e. at approximately what point the power would be cut, and for how long). Jerry showed up to do the install. This is one hard-working guy, he just kept at it non-stop. There was a slight hitch in that the intake point for the new panel and where the previous hole was did not line up. Jerry and I talked for a good 20 minutes and explored some options. This showed me that he was thinking about this for the long term, not just a 'this is what we will have to do, take it or leave it' attitude. Since I had no electricity for the stovetop, I barbecued a chicken and I was happy to share lunch with Jerry, since he was really banging the job out. The village inspector showed up, and Jerry and he talked about the entire job. There was only one minor change that had to be made which took all of 5 minutes. Any mess was cleaned up, and the job is solid. All circuits are working perfectly with no corrections. I couldn't be happier.

Their specialty is generator installation, and they are very professional and knowledgeable in this regard. I would highly recommend them.

The initial call was pleasantly handled & they scheduled the repairman for the next day. Ryan called in advance of arrival to confirm time of appointment & arrived right on time. He was here about 15 minutes & discovered a broken part (generator is 10 years old). Ordered the part from the factory the next day and called back 2 days later to confirm it was in stock and would be here in one week. Five days later he called to say the part was in & came the next day to install it (no charge for the trip to install). Ran the generator through a series of cycles to verify it was working properly, and thanked me for the business. WOW! That was refreshing.

We couldn't have been more pleased with all the help we received from this company in our choice and installation of our new Generac generator. Our power goes out more than we do, so we knew we needed some alternate way of keeping the vital house systems running, like the air conditioner, furnace, some lights, a tv or radio, the fridge and freezer - the basics. We weren't looking for a huge generator, more a mid-sized one. Saturn held our hand from square one, helping out with the permit information and application, best placement for the unit, checking on its operations after it was completed, and answering our questions all along the way. We have yet to have had a major power outage (like the one we experienced in the summer of 2012 - 6 days in 95+ heat!), but we know our unit is ready and waiting, as it powers itself up every week like clockwork and runs through its paces. We had a short outage, and it came on like a champ! I almost hope our power goes out a little longer sometime so we can see it in all it's glory!

On the day of installation, Noe and Dan arrived promptly at 7:30 AM. In no time at all, they had the concrete base and the generator in place. Dan worked on the 1 inch piping from the gas meter, Noe worked on the electrical portion. Noe said he had installed more than 360 generators. Both Dan and Noe worked well together. Their truck had a power lift to make thinks easier. They also had some custom made stairs going from the lift gate to the floor of the truck to make it easier to go in and out of. Each had a small box of parts carefully sorted so the parts could be located easily. To make the job look nicer, the electrical piping was run into my house then out again to the meter. The transfer switch was mounted on the outside. After the installation and inspection by the village electrical inspector, I was given a short instruction course in how to operated the generator and how to set the options using the panel inside the generator. Total time for the installation was about 6 hours. All in all, I have never experienced a better home improvement installation!! Great company, great installation.

I looked at the Generac list of approved contractors and matched that with the AngiesList high rankings. Saturn was one of the quotes I got. They were well priced and showed me more of how the layout of the generator and piping would go than the other bidder. Plus, they were very close to me if they needed to run for parts. The owner was here for the quote and then again for the installation. They set up the NICOR check out and scheduled as soon as I had the meter upgrade. They sent me an installation-day schedule so I knew what to expect. The job went well. It works well. I had a whole house unit with an outside controller/switchover unit installed so there was very little inside work. Our power was only off for a short time. I had a surge suppressor added to the house wiring at the same time. I took their service contracts, which I normally avoid, because this unit needs oil changes and such, and I want to keep the engine in good shape as long as possible. They are very busy since we've had those long outages, so it is still a good idea to keep in touch with them about chasing the village for permits, etc. I wanted the unit installed before I took a vacation, and they were able to accommodate that easily. I help maintain another property, and I would use Saturn if I had a generator put in there.

They did a great job and they are in high demand. It is about a months wait to get on their schedule. They know their stuff and they did it clean. They seem to be experts in generators.

Perfect and no unexpected surprises.

I found Saturn Electric on Angie's over a year ago and used them to do some electrical service upgrades at my home. At that time I was very satisfied and put them on my personal list of preferred local services. After the horrible summer of 2011 & 2012 and all the associated power outages, I did research on purchasing a ?standby generator? for my property, which required additional upgrades as well for proper installation. Saturn supplied all the knowledge, reference material, and options available for an informed purchase, without the slightest bit of pressure to buy ? in fact ?shopping around? was encouraged. Installation was prompt, professional and better than I expected. I always seem to have to do some clean up or fit-and-finish after a contractor has finished and left ? not in this case. I have since found that generator installation is a very large percentage of Saturn Electric?s core business, and it shows. Even the local inspectors which came to verify the work done was to code, commented on the quality of the work done & the attention to detail shown. Everyone I have spoken to or met from Saturn Electric has been top-notch, friendly & accommodating. I am recommending them to my family & friends, and will use them again when needed.

We highly recommend Saturn Electric. After three power outages in July, we decided it was time to bite the bullet and buy a stand-by generator. After doing some very extensive research, we selected three electric companies to advise us and to give an estimate for the generator and installation. Saturn was competitively priced, but the real reason we chose them was the excellent and thorough professional advice George (the owner and our first contact with Saturn) gave us. We especially appreciated the fact that George recommended a gas survey as the first step. He did not want us to have an unexpected cost for a larger gas line after the generator was already installed. Saturn took care of the gas survey (we needed a new regulator), they applied for the village permit, and Rick, the project manager, was with us for the inspection. Saturn was aware of our village?s strict codes and took care to meet them at a very fair price to us. Our town?s inspector told us that out of five inspections that day, ours was the only one to pass on the first visit. Saturn?s installers were excellent. They knew what they were doing and did it well. They were always polite and left no mess for us to clean up. As promised, they completed the installation in one day. We are very happy to recommend Saturn Electric to anyone.

I had a whole house generator installed about one year ago. I discovered after one year that the generator was too close to the house and the gas pipe used during the original installation was too small and not in accordance with manufacturer specifications. I called Saturn Electric and asked for a bid to move the generator so that it would be positioned properly. Saturn Electric is the best contractor experience I have ever had. They are professional, efficient, cost effective, and a pleasure to work with. They plan out the job ahead of time so that there are no surprises. They know electrical work, gas piping work, and generators. I would recommend using Saturn for any generator work (or electrical). I learned the hard way. Do not kid yourself -- a generator installation requires someone who understands the whole process -- go with Saturn and you will not be unahppy. You can rest-assured that your installation will meet all code requirements and all manufacturer specifications.

Service/secretary was contacted for potential quotation of service of 36Kilowatt automatic standby generator service at a small commercial building. Was told that company "was running behind" but then told that someone named George would personally "contact me in 7 days." That never happend despite 24 mobile and office numbers given.

It was a pleasure working with Saturn Electrical. Company president George Schembari came to our house, assessed our needs, and laid out several price/coverage options. He was onsite to supervise the installation. The crew was professional and friendly and the quality of the work was outstanding. We couldn't be more pleased. We give Saturn our highest recommendation.

Called and they were on site at 9am the next working day. Work was done in less than an hour. Their motto is "Prompt. Diligent. Done." which accurately sums up my experience.

On Nov 24, 2011 the day before Thanksgiving, I decided I needed a qualified electrician to resolve a problem of blinking lights throughout our house that started the day before. As I thought, several of the other electrical companies I called either answered with voicemail or couldn?t help me until the following week. The lady who answered the Saturn phone also told me they didn?t have an opening until next week but understood the need to get the problem resolved and told me she?d talk with her boss. Fifteen minutes later she called me back and said that they could have an electrician stop by after 11 AM. The electrician, Jerry, was great. He kept looking and testing until he was able to resolve the problem, not wasting time, but really checking. He was also very respectful of our home, always putting on booties before coming in etc. I?m not sure how to rate the price. Saturn charges $120 for the first hour and $80 each additional hour. My cost was $215, $200 labor, $15 for parts, a 60amp breaker. I would recommend Saturn and Jerry to my friends and family.

We contacted Saturn Electrical Services in July to inquire regarding a stand-by generator. George came to our house to assess our needs. He e-mailed a proposal with a couple of different options and the associated costs. From the start of the relationship through the installation communication was excellent and there were no surprises. We had the 17KW Generac unit installed and we are very impressed with the installation. The technicians were on time, finished the job an hour earlier than expected, and cleaned the work site thoroughly. About an hour after the technicians left, Ryan came to review the features and operations of the unit. Ryan was very thorough and repeatedly asked us if we had any questions. I really didn?t know what to expect when purchasing a generator but George kept us in the loop on everything. We indicated that we would get a building and electrical permit from the city. George sent us documentation and specification sheets to bring to City Hall when I applied for the permit. George also told us to bring a plat of survey. Applying for the permit was a slam dunk. There was absolutely no issue at all. George also recommended requesting the final inspection the day of the installation while Saturn was still there. The electrical inspector showed up as scheduled, spent 10 minutes checking the installation and signed off on the job. (He even mentioned that he was familiar with Saturn?s work.) I had done my homework on stand-by generators and already knew that I wanted a Generac system. The second decision was which contractor to choose for the purchase and installation. Saturn Electrical Service is a top-notch firm that offers great communication and service. It was great making such a major purchase and not having any surprises along the way.

My air conditioner kept tripping the circuit breaker. I called Saturn and they were able to respond quicker than expected. The electrician arrived on time and was courteous, professional and had me up and running in minutes. A few days later a letter arrived from Saturn thanking me for allowing them to handle my business. Considering that what for them was such a minor job, this was a nice touch and made me feel like a valued customer. I wouldn't hesitate using Saturn again.

Do have a list of circuits you want the generator to electrify when com ed falls short. Do be home when the electric work is being done. The circuitry in your home may be complicated and the technician may have to ask questions. Also you can be sure that way to check and be sure that the proper circuits were backed up. Do save money by changing your own oil. George gives you instructions.

Jerry arrived on time - 7:00 AM Very courteous and professional Answered any and all questions Found the problem immediately, within five minutes The original main circuit breaker installed when the house was built was installed incorrectly He shut down the power from the outside and made the repair Since he was at the house I also asked him to install a bathroom light fixture

Saturn was able to get out here the day after I called. Arrived on time at 8:00am and finished the job without any issues. Jerry did a great job and charged me a fair price.

Woke up at 7 am and 20 yr old furnace was not working. Called Kelly at Air Repair and spoke to his wife. Tess was able to on a Sunday get Kelly to round up a helper and was at my home by 11 am. They were there all day and did not finish the job until 7 pm. I was going on a business trip the next day so they were a lifesaver as my wife was a little unnerved thinking she would have to deal with this while I was out of town. After the job, Tess mailed me all the warranties and paperwork. The whole experience was wonderful, although it could have been a disaster when it comes to nerves. Two other placed I called said they could not do the work on a Sunday. I would recommend Air Repair for replacement and service calls.

Overall the estimate was agreeable and George was very flexible in setting up the install date. They arrived ontime and completed the job in a timely manner. I was and am very happy with the job done. I can't wait for the power to go off again, but it probably won't ever happen again.

Jerry was the electrician who did the job for us. He came a few minutes before the appointed time (Yeah, Jerry!) He went right to work, wore shoe covers and was neat and kept up with clean-up. 3 of the new fixtures required major assembly which he did without a roll of the eye or a sigh. He even took the empty boxes with him when he left. It was all in all a very good experience and we'll certainly use them again.