House-Crafters

"It has been a long time! Project date 2014. Mrs. [Member Name Removed] I am glad the only reason you wont use us is you thought we didn't have time for you, that itself speaks volumes of my company. It is funny the way people remember things. My memory is just a bit different than yours. We did run a screw through a small piece of counter that you had purchased for that mudroom. We actually ordered the matching replacement that day, paid for it, picked it up two weeks later when in. Then we tried several times to call you. I have noted that it was 4 times, of those you told us you were busy readying for a move to another state. Finally rob put a note on the counter and left it for you at your door. It seemed our projects with you were always delayed and spaced out so oddly due to personal planning, purchasing and budgeting needs. I know the design dilemma, I too have tried to reconfigure my own house for several years with no luck. We tried out best to accommodate the mid-job changes of projects, budget and schedule. We are a small company and we pride ourselves on service and that is shown here in our scores. If changes on a job are present than additional time is needed. I am proud to say I can not add days to a job. That is how a company grows. Many a time we did however work on your house and until after 9pm to finish a job. We even work Sundays to accommodate schedules. I am sorry you are unhappy. I am sure you can understand we have call policies to avoid bothering people and after 4 calls, we file the papers and wait. We really thought you sold, retired and you moved to Las Vegas as you told us you were going to do. House-Crafters wishes you the best going forward."

"Thank you for your input."

"Hi Reviewer: I wanted to thank you for your time. I am sorry you had a horrible time with the guy you hired. However, I believe you have us mixed up with someone else. I have gone over our files, called the property manager at your community and spoken to Rob the carpenter. We have not done any work for you. We live/work in the same community as you. We have done two estimates for you one in 2010, and one last year 2016 for the paint cycle work on your siding. You did not use us. It sounds like you should have! We do not do insurance jobs/work. We are a little company. We do not do whole house projects. Never have done fire work or restorations, that is a specialty. We have a carpenter and he uses one person to help him work sometimes, we simply could not a job as big as yours. On checking with the property manager at your community she states that fire work was done long ago. She thought maybe even before we moved here, and suggested you call her for verification of our work and that job you are talking about above."

"Hello: We appreciate your comments regarding the quality of our work. We did want to briefly address the issue of additional costs and labor. The on site carpenter noted rotted floor joists and subflooring under your door when he removed the old door. The additional charges were for the materials and time to complete the repair work. The person called to site was the lead carpenter from our company. We are a full service contractor and do not sub contract work. The lead carpenter came out to assure all structural requirements were met while repairing the floor joists of your home, that's important to us! House-Crafters offers free estimates, as requested. Unfortunately you cant always see rotted wood under the door system until removed, especially in this case where it was sub floor and joists. Keep in mind, we offer full carpentry, lite electric, and licensed pre-purchase home inspections as well as remodel work; again, we thank you for your feedback and look forward to serving you in the future."

"Hello, Good Day! We apoligize you are unhappy with the trim on 2 of your openings. I would appreciate if you would allow the carpenter to return and service the openings. We want all customers to have "A" experiences with our company and staff. We solidly stand behind our work and our labor is guaranteed for one year. I understand from our conversation, that all other items with the four door installations were completed satifactorily and further you were happy with the installation meeting and the interactions, the only issue is the mitered corners on two sets of trim. During the installation a piece of old trim did crack- we do carry trim on our truck unless ordered, so we did return at a later date to fix that. It is not unusual for old and brittle trim to break or crack during removal or re-installation. As you have requested, I will call you on Monday the 2nd, so you have time to re-evaluate the trim issues and to schedule a time to complete the trim work to your satisfaction. I hope we can resolve the service issue and move forward. Regards: House-Crafters"