Sundek of Illinois Inc

THEY DO NOT RETURN CALLS for Repairs! I had to leave a message again, they returned my call finally . When they found out it was a repair (on their previous work) and not a new job I never received a call back, this has been going on for three years. I would never recommend this company!

While we were pleased with the garage floor refinishing by Sundek of Illinois, the customer service is terrible and I regret the day I gave a deposit to them. They only take cash or check so that should tell you all you need to know. We initially contacted Sundek of Illinois in May 2015 The owner, Jake Olson, came out to give an estimate on refinishing our garage floor in early June 2015. We signed the contract on June 19, 2015 with an expected completion date of July 2015. At this time we gave Sundek a 50% deposit check of $1,247.50. During July 2015 we started contacting Sundek asking when they expected to perform the work so we could plan accordingly. Despite numerous contacts we were unable to receive a start date, only no responses and excuses; we are really busy, Jake is on vacation, Jake is not around, etc. Once we got to the end of July and had not received a reply or have Jake return our calls, I called the office and said if we did not get a start date immediately I would be contacting our lawyer and go to court for a refund. They quickly responded they had an opening and completed the garage floor on August 6, 2015. In 2019 we needed to have one half of the garage redone and wanted to keep it looking as consistent as possible, so we reluctantly contacted Sundek again. Jake Olson came out and quoted us $1,500 for refinishing one half of the garage floor. We agreed on the price and again Sundek would only take cash or check, so we sent them a check for $750. On July 29, 2019, they came out and refinished the floor. We paid the remainder of the bill the same day. After the floor dried, I found a few small areas that were missed. Again the attempts to get this resolved was met with ignored emails and phone calls, excuses, etc. But as luck would have it I was contacted by Sundek to ask if I would give them a positive online review. When I responded what about fixing the missed areas, they responded that they would be out right away. They ignored my multiple requests until they wanted something from me. I carefully worded my review to give positive comments about the work performed but not the customer service. In May 2020 after the winter season, I noticed a small cracked spot in the newly refinished floor where they did not fill in the depression in the floor. I was concerned that over time it would get worse. I contacted Sundek via email on May 24, asking for Jake to come out and take a look at the spot but did not receive a response. On May 27 I checked the rest of the refinished floor and found 2 additional depressions. While they are small spots, they are problems that need to be corrected. I sent a follow up email on May 27 with additional pictures. Again no response, so I sent a 3rd email on June 15, where Jake finally responded he would stop out on June 18. Jake did show up and tried to downplay the issue, saying if it was his garage he wouldn't do anything. I responded that's because he could always fix it any time he wanted. He then said the issue was too much clear in the depression and that was what was cracked. He proposed fixing it by adding more clear. So the problem was too much clear and his solution was to use more clear? I told Jake my preference was to have his workers grind out the spots, fill in the depressions and refinish them. Jake said he would think about what to do and get back to me. I contacted Sundek on the following dates and never received any response; June 25, July 02, July 07 and July 09. Finally on July 13, I called the office and requested a response by July 14 with a specific date for the repair within 2 weeks. No response was received. At this time I posted an online review of my Sundek of Illinois experience. Jake called me July 15 and angrily stated after my review he would NEVER come back to repair the job. I told him I got tired of contacting him weekly and never getting a response. Jake said he did come out to my house. I replied that was on June 18th when he said he would get back to me and never did in almost 1 month. I also asked him to state anything my review that was incorrect. He did not give any. Jake Olsen posted 6 years ago “he felt bad about some of the past reviews and wish he could correct them”. If he and his office didn't ignore customers they wouldn't have to email and call repeatedly. There are a number of other reviews where they state the same issue of no response, and the positive reviews usually only talk about the quality of his work, not good customer service. Looking back on the experience, when Jake Olson said he only takes cash or check I should have never done business with Sundek of Illinois.

Sundek was great! They were professional, came out to give us a quote and provided samples of their work. The whole process took four days, one full day 10-12 hours of sanding and putting on the microtop, one day for stain/paint, and two separate days for the poly layers. The work looks great and has held up well! I would definitely recommend them and use them again!

Great job. Very detail oriented and great work crew. At one point during the day of the pour, 8 guys here. 
They also did a random crack repair on two other concrete slabs, and that work is beyond description for how well they performed!