McMaid Northwest

I used to use them but I quit their services when I got down to one pair of earrings. They don't believe you when you report something like that. We have about 3000 sq ft and every 2 weeks we paid them $110. They ruined some furniture too by the way. They did a good job cleaning but they ruined a few things. Like if they wiped the floor with a rag then they would use it to dust with. They left scratches on my end tables.

The work they did was worth every penny I spent. They even cleaned my dryer's vent. They were personable and on time. They gave a two hr space for when they would arrive. They were very clean. Jeff and Thelma were a pleasure to work with.

They are excellent. They work with you. I can ask them sometimes to do something in particular. I had papers damaged in the flood and I had trouble going through them because they were my kids art work and they did it for me and saved the one's that were still in good shape. They also straightened areas that were disorganized.

Their price was high especially for the quality of work that they did. We would not use them again. They charge per room. We have a lot of little rooms, so it did not work well for us.

The crew has been consistent in arriving during their agreed-upon time period and does a good job on regular maintenance cleaning. The office staff has been responsive to my inquiries or changes due to my schedule. Overall I am satisfied and will continue using this service provider.

I WAS NEVER SURE WHEN THEY WERE COMING OR WHAT CREW WAS COMING. I WOULD NOT RECOMMEND THEM.

I WAS ON THE PHONE FOR ABOUT 20 MINUTES WITH A REPRESENTATIVE TO GO OVER EVERYTHING THEIR SERVICE PROVIDES. I WAS VERY SPECIFIC ABOUT WANTING THE WINDOWSILLS & WINDOW LEDGES (FOR WHICH I PAID EXTRA) AND LAUNDRY AREA CLEANED, NEITHER OF WHICH WERE. ALSO, NONE OF THE BEDS WERE MADE. WHEN I CALLED TO COMPLAIN, THE PERSON WHO ANSWERED THE PHONE SAID THAT SHE WOULD CHECK INTO THIS AND CALL ME BACK. NOBODY EVER BOTHERED TO CALL BACK. THE PRICE THAT WAS CHARGED FOR THE QUALITY OF THE SERVICE THAT WAS PROVIDED WAS WAY TOO HIGH.

UNSATISFACTORY,UNPROFESSIONAL. BROKE SEVERAL PICTURE FRAMES BY KNOCKING CONSOLE OVER. TOOK THEM FOR REPAIR, THEN DID NOT RETURN THEM OR RETURN MY CALLS. NATIONAL HOME OFFICE REPLIED THEY HAD NO CONTROL OVER REGIONAL. AFTER MANY ANGRY PHONE CALLS, GOT MY PICTURES BACK (LEFT IN ENVELOPE AT MY DOOR), BUT THEY WERE FRAMELESS! GAVE UP.