J C Restoration Inc

Had the pleasure to work with Corey, Geroge, Sabina, Javier and Jacek at Blue Sky. They were awesome every single step of the way. They worked extremely well with our insurance and HOA, and delivered state of the art repairs. I would recommend them 100/100 times

We had a plumbing problem that resulted in a flood in our basement. J.C. Restoration was referred to us by our insurance company. The work done was ok, it was the billing that caused problems. They billed us $500 for our deductible, which I paid (I have the cancelled check). They then continued to demand payment. When I didn't oblige, they attached a lien on our property. Now I need to spend my time resolving the issue, all due to their incompetence. Stay away from this company. I would not inflict them on anyone.

Easily the worst contractor I've ever used. We had a couple of windows that needed replacement. One of them had actually fallen out and was boarded up. Because the windows were located four stories high, we had a very difficult time finding an installer that was willing to take the job. Our insurance company recommended JC Restoration. It ended up taking JC nearly SIX months from the time we signed our contract to complete the project. They took the job (and I was under the impression that they would be doing all of the work) and ended up subcontracting it out. They hired Home Depot to order and install the windows. So we ended up paying JC a hefty management fee to do something that we could have apparently done on our own...and far more efficiently I might add. The management of the project was completely inept. Delays, miscommunication, scheduling errors. After waiting more than a month for the windows to arrive, it turned out that they were the wrong size. That may have been Home Depot's fault, but the entire process was a complete debacle. JC actually scheduled all of the painting before the windows were installed. It then had to be completely redone after the windows were installed because of leaking, marks left by the installers, as well as the shoddy quality of work the first time around. This was a very simple project- I cannot imagine how something more complicated and extensive would have turned out. Honestly, we would have been better off handling everything on our own. It would have saved us a lot of time, hassle, and certainly money.

Estimator came within a week. Spent quite a bit of time going over the damage (it was relatively slight). Had the formal estimate 3 days later. After the insurance agreed - work was scheduled for mutually agreeable dates. They arrived when expected - though they worked one more day than expected. But excellent job overall.

They were great, it was quick, and it looks great now that it is done!

Awful. The two projects took over 5-1/2 months.  Some of the sub contractors hired by JC Restoration were completely incompetent. The tile around the bathtub and much of the stone baseboard had to be completely torn out and re done by another tile installer.  Vanity countertop (which were a product called Onyx) was not ordered when we were told it would be.  We actually called Lowes (who was selling them the product) to find out that the countertop had not been ordered.  When it did come in the installers did not pay attention to new tile work by the bathtub, causing some of the tile to shift.  Luckily the tile installer was in the next day and could fix it.  Very poor communication from JC on what was going on. 
The kitchen seemed to start well and then went downhill from there.  Part of the cabinetry was not measured correctly and had to be re-ordered, delaying the project about two weeks.  When the cabinets were installed, the installers were incompetent.  When cabinets are obviously not going onto the footprint of the original cabinets (you could see where the old cabinets were because of the cutouts on the old vinyl tile) you would think the installers would stop and call the contractor.  Not these guys, they just put it all in.  One drawer could not open because the oven door handle blocked it.  Turns out some of the other cabinets had not been measured correctly, so again new cabinets had to be ordered, again delaying the project. 
Throughout the projects it was one excuse after another.  The one good thing was the final project supervisor, Phil, who was very helpful and professional, he is the reason we stayed with them for the rest of the kitchen project.
We used this company on the recommendation of our insurance company, not because we needed restoration due to water, mold, etc.  The only compensation we receive for all the issues was that they painted the kitchen walls.

unknown

These guys are fantastic.  In situations like this it is easy to get taken advantage of.  Cory Ambrose was the best, he was honest and more interested in doing the right thing than making a quick buck.  Next time the need arises, I'm calling Cory.

unknown

They did a great job. 

Brilliantly! They were timely, professional, absolutely accommodating and very clear in communication. They are one of the best providers I have had at my home. They were absolutely top notch from beginning to the end. They were conscientious of the family situation, I had a sick child and they were quiet coming in. They were more affordable than other providers. They were here instantly.

unknown

Great work.  Excellent experience.  Only issue was timeliness.  The fellow who was to do the quote was 1 1/2 hours late and fhe guys who did hte work were missing in action for a few hours.  Once these hurdles were handled it was smooth sailing.

I had used JC Restoration to clean up the water damage and was very impressed with their professionalism and quality of work. Everyone I spoke with on the phone was very friendly and helpful. The folks onsight did a great job cleaning up the mess and leaving everything spotless when they were finished.
I then scheduled for them to come to fix the actual ceiling. It was a 10x 10 hole that needed to be re-insulated, re-dry-walled, and have the can lights put back in. I then had them repaint the ceiling in the entire kitchen. The person assigned to my job was expecting a baby within the next week and with the exception of the first day on the job was completely uncommunicative with me. His preferred method of communication was texting me times and days that the workers would be in my home- I would at least expect a phone call. I completely understand that life events happen, but I would have appreciated someone else covering my job if he could not do it. On the final day of construction, there were huge shady streaks on my ceiling and it was evident that the painters only gave it one coat. I communicated this to the guy I was working with and he said he was sorry he had not had time to come supervise the job (all 5+ days there were working). He came to look at it and then informed me the job would have to be completely redone. There was a noticeable seam where the new drywall met the old- the drywall had to be re-installed and repainted. If the guy had actually come to supervise the work in the first place, this could have been completely avoided.
After that I got a call on a week day morning as I was heading into work from the cleaning person they had scheduled to clean my home after the job. No one from JC called to confirm that the work was completed OR that they would have someone come out to clean my home. I would have appreciated someone having the courtesy to schedule that with me ahead of time. 
This whole month long experience was a huge headache. I found the job supervisor to be completely unprofessional- in fact he even admitted he "dropped the ball" on my job. I would not recommend using them again- I know I will not.

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They covered a wide variety of services and a wide area in the city so I knew that they would be able to come to the city even though they were located in the suburbs. I had actually had them out on a previous home in a suburb so I had some familiarities with them.

I thought they were very expensive. My insurance company thought they were about average. I liked that they were great communicators and nice people. Unfortunately, they were backed up because there were so many people flooded here that it took a few days for them to come. By then, I had already done the really yuckky part. I thought what they did was fine. I am not sure if I would recommend them over somebody else. My insurance company chose them.

The flood happened in April and I couldn’t have them in my house until August. They were able to take care of the problem but there were a number of things that happened. I felt they weren’t forthcoming with me. There were a lot of costs that were not explained to me until later in the project. They did good work; however, they could have used more knowledgeable and more experienced employees in my opinion. They were performing carpenter level duties and they weren’t up to par in my opinion. They tried to reschedule a date when they knew it was almost impossible for me to reschedule because of my work.

JC Restoration were excellent to work with.They were prompt in responding, always came when they said they would, carried out their work with minimum disruption to the rest of the house and completely tidied up when they were done with both the clean up and reconstruction. Fully professional in every way. Would definitely recommend them to anyone finding themselves with water damage to be taken care of!

The Chicago area was hit hard with a rain storm and a large percentage of people were flooded.  JC Restoration responded to my request for service 3 hours after I called on Saturday.  They set up the appointment to inspect on Monday and had the crew out to begin work on Tuesday at 8am.  Freddie and his crew were fantastic.  Not only were they professional and respectful but they were incredibly hard workers and got the job done in one day.  Our entire basement flooded four feet and every single thing we owned was ruined.  They inventoried everything and tarped our backyard and hauled everything out onto the tarp.  They even sawed our couch to get it out the door.  When they were through with all the work they power washed everything to get all the muck out.  Then they set up the fans and dehumidifiers everywhere to begin the process of drying out.  Antimicrobial Agents is the last step.  The entire back yard was filled with our basement contents and they promised that they would have it hauled away the next day and sure enough the doorbell rang at 9am and two men and a dumpster were there to get the backyard emptied.  I am very impressed by the work done by JC Restoration and recommend them highly. They responded quickly when it was obvious that they were overloaded with work.  They made a difficult situation much easier to live with.  And lastly they worked well with my insurance company making it easy for me to not have to be the middle man.

We came back from vacation on June 4th to find a leak in our master bathroom had caused water damage all the way down to the basement.  Our insurance company recommended JC Restoration for water damage and they were at our house the day after we contacted them and started the water mitigation the following day June 6th.  They were prompt, clean, punctual and followed through.  We were impressed plus their work was backed by our insurance company and so we hired them to do the restoration work as well.
Here is what happened:
1. It took 6 WEEKS to get an agreed upon and signed contract. We did add some upgrades outside of the scope of the insurance coverage and this put a real spanner in the works.  Every change or correction took weeks to approve.
2. Work began on August 22nd.  All the old tile was removed and the bathroom was essentially gutted.  The bathtub was removed (this was one of our upgrades) and when the water was turned back on the water pressure caused the caps that JC Restoration had just placed on the faucet lines to blow off and we had water flowing like a river through the opened floor and through the ceiling, light fixtures and around the windows in the room below.  More water flowed in the few minutes it took to turn it off then from the entire leak.  This also shorted out our ceiling fan which we couldn't turn off and it was flinging water pouring through the fixture hole all through our open plan first floor and over our furniture.  This should have been our first warning of the incompetency of these workmen.
Keeping in mind that there was a foreman from the sub contractor and a project manager here at least once a day and sometimes more often, we have no idea how the following was allowed to happen.

• 1. Our contract specified concrete board behind the shower tiles, Instead the new tile was placed on top of the damaged green board that the old tile was pulled off of.
• 2. The shower was tiled top down and it took over 5 weeks to place and tile 32 extra large tiles.
• 3. All grout lines were 1/4" or more and unsanded grout was used.
• 3. Tiles on the bath deck were grouted in place without mortar holding them down. We could run the entire length of a yardstick beneath the tiles.
• 4. Water lines were run along the outside wall under the deck with no drywall between the insulation and the pipes even though we were willing to pay extra for the drywall.
• 5. The ceiling fan was vented directly into the attic when numerous discussions were had as to how and where it would be vented to the outside.
• 6. Mosaic tiles were installed broken, upside down and hanging over the edge of the counter.  Around the bath deck they were very uneven as the mortar they were set in was not flat.  The floor tiles were not level.
• 7. The drywall mudding was not properly prepped before painting and you could see the mud and cracks through the paint.

These are just the low lights of a very poorly carried out job.  There were many more.
I have not posted a review sooner because we were waiting for our insurance company to finish their negotiations with JC Restoration in order for us to have another contractor come in.
We had no choice but to pull out ALL the work done and start over.

Greg Cwik came out shortly after I contacted the company for an estimate.  He was very informative and descriptive about what needed to be done.  He gave me different options on how to proceed.  The estimate came quickly and was easy to understand.  The price was better than an estimate from another company.  He was able to begin work almost immediately and the whole job was done in 5 days.  They were flexible and able to do a couple of extra things I requested.  The workplace was kept clean (not an easy task with mortar and bricks) and the workers were very polite. I am having them estimate some work I need done inside and feel no need to have anyone else estimate the job.
Very, very pleased.

Good communication
Friendly, empathetic and professional 
Efficient and thorough work

These guys were great.  Their price was fair and they didn't charge me for minor unforeseen costs (though it would have been reasonable for them to have done so).  The crew showed up daily at 8 (or earlier) and worked until 5 (or later).  Respectful and professional.  I would definitely recommend JC & Sons and plan to use them in the future if I need more masonry work done.  The quality of their work is excellent.

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