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Overhead Door Company of Rockford and Dekalb
Carpentry Framing - Install, Carpentry Framing - Repair, Interior Trim and Decorative Moldings Installation,
About us
Additional location: 1228 E Lincoln Hwy Dekalb, IL 60115. Facebook: http://www.facebook.com/pages/Overhead-Door-Company/157574397610658. Alternate website: http://www.overheaddoor.com/Pages/distributor-locator.aspx?c=United&z=61104. Additional Email: [email protected]
Business highlights
Emergency services offered
104 years of experience
Services we offer
Garage door sales, installation & service
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.56 Reviews
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Showing 1-6 of 6 reviews
Victory B.
Feb 2019
It was done well. The ladies at the office was very friend. The guy that came out to do the work was very professional.
Steven W.
Feb 2018
They have very poor customer service. First I want say we had a bad snow storm the night before. So I understand people running behind. I understand the company wanting to make sure the employees are safe. But I do not understand why they would call me to confirm the day before, knowing that the storm was coming and want to confirm the install? I told the lady that called I was available to have to install one one day before. I was told they would call me back. They called me at 9 am on Thursday. But NO ONE ever called me back. So I believed at that point they were going to be fine keeping the install date on Friday. Then they install people show up telling me the office told them they did not want to work done today. Why would they send an installer to tell me such a thing and not even take time to call me, the home owner. to me this company has VERY POOR communication skills. I wish I had not used them. I will call someone else to service my home if needed and would NOT recommend this company to anyone!
Bradley J.
Sep 2015
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N. M.
Mar 2011
Roland came promptly, just a few hours after we made the telephone call. He was polite, introduced himself and was attentive to detail. We were very satisfied.
Alfred J.
Jul 2009
Poor customer service. The installer did not show on the original installation date. On the next date for installation, he was over an hour late (he overslept). Poor caulking job. He also dented the metal trim.
Alfred J.
Jun 2009
Poor customer service. The impression was they did not care about our time. Each time we called, it was as though we were bothering them. They talked down to my wife. That changed when I called them. Their installer missed the first appointment for the installation. Then he was over an hour late for the next appointment. It was as though he was reluctant to apologize. Poor caulking job. The installer also dented the aluminum trim around the exterior garage door frame. I will never consider using this business again and I will go out of my way to tell everyone how bad of an experience I had. Final grade: D-.
Licensing
State Contractor License Requirements
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FAQ
Overhead Door Company of Rockford and Dekalb is currently rated 3.5 overall out of 5.
Overhead Door Company of Rockford and Dekalb accepts the following forms of payment: CreditCard
Yes, Overhead Door Company of Rockford and Dekalb offers free project estimates.
No, Overhead Door Company of Rockford and Dekalb does not offer eco-friendly accreditations.
No, Overhead Door Company of Rockford and Dekalb does not offer a senior discount.
Yes, Overhead Door Company of Rockford and Dekalb offers emergency services.
No, Overhead Door Company of Rockford and Dekalb does not offer warranties.