Overhead Door Company of Rockford and Dekalb

It was done well. The ladies at the office was very friend. The guy that came out to do the work was very professional.

They have very poor customer service. First I want say we had a bad snow storm the night before. So I understand people running behind. I understand the company wanting to make sure the employees are safe. But I do not understand why they would call me to confirm the day before, knowing that the storm was coming and want to confirm the install? I told the lady that called I was available to have to install one one day before. I was told they would call me back. They called me at 9 am on Thursday. But NO ONE ever called me back. So I believed at that point they were going to be fine keeping the install date on Friday. Then they install people show up telling me the office told them they did not want to work done today. Why would they send an installer to tell me such a thing and not even take time to call me, the home owner. to me this company has VERY POOR communication skills. I wish I had not used them. I will call someone else to service my home if needed and would NOT recommend this company to anyone!

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Roland came promptly, just a few hours after we made the telephone call. He was polite, introduced himself and was attentive to detail. We were very satisfied.

Poor customer service. The installer did not show on the original installation date. On the next date for installation, he was over an hour late (he overslept). Poor caulking job. He also dented the metal trim.

Poor customer service. The impression was they did not care about our time. Each time we called, it was as though we were bothering them. They talked down to my wife. That changed when I called them. Their installer missed the first appointment for the installation. Then he was over an hour late for the next appointment. It was as though he was reluctant to apologize. Poor caulking job. The installer also dented the aluminum trim around the exterior garage door frame. I will never consider using this business again and I will go out of my way to tell everyone how bad of an experience I had. Final grade: D-.