Keyz Junk Removal And Trailer Rentals

"We sincerely apologize for any inconvenience caused during your recent experience with our junk removal services. We take customer satisfaction seriously and strive to provide the highest level of professionalism and integrity in our work. After thoroughly investigating the matter, we have found some discrepancies in the claims made in your review. Our team maintains a strict code of conduct, and it is against our policies to engage in any form of theft or unauthorized activities while performing our services. We have thoroughly reviewed the records, and there is no evidence or indication that any tools or other items were stolen during the junk removal process. Regarding the burning of items, we appreciate that you gave us permission to proceed with this method of disposal. We always prioritize open communication and obtaining proper authorization from our customers before carrying out any disposal methods that may require specific permissions. If there was any misunderstanding or miscommunication in this regard, we sincerely apologize. Furthermore, we understand now that the trash was placed at the curbside for your convenience and to facilitate our return the following day to complete the trash removal process. We apologize for any confusion caused by this action and any inconvenience it may have created. Our intention was to ensure a smooth and efficient process for both parties involved. In terms of the payment, we pride ourselves on transparent pricing and strive to provide accurate estimates for our services. However, in some cases, unforeseen circumstances may arise during the junk removal process, leading to additional costs. We make every effort to communicate any changes in pricing or additional charges before proceeding with the work. If there was any confusion or dissatisfaction regarding the final payment, we apologize and are willing to address the matter with you directly We appreciate your understanding and cooperation in clarifying these matters. Customer satisfaction is of utmost importance to us, and we are committed to addressing any concerns you may have. If there are any further issues or if you would like to discuss the matter in more detail, please do not hesitate to reach out to us directly. Once again, we apologize for any inconvenience caused, and we appreciate your feedback as it helps us improve our services. We value your business and hope to have the opportunity to address your concerns and provide you with a satisfactory resolution."