Feldco Windows Siding & Doors

I ordered the door on Sept. 26. It was installed on Nov. 7. However, the inside trim had been measured incorrectly so that had to be reordered. That was finally installed on Dec. 6. Although I had repeatedly asked for the insulation around the trim to be filled in, it was never done. The hardware that came with the door is of poor quality and the peephole I ordered is more of a pinhole and useless. I contacted them in person twice about this and have never heard back. The door seems to be made well but customer service is pretty bad.

I ordered two windows from Feldco on July 13, 2017. On August 14 the first attempt to install the windows failed. The installer told me the windows were the wrong size (too small) and proceeded to provide negative feedback on the company. On August 17 Nick came to remeasure the windows and placed an order for a new set of bigger windows. On September 16 a new installer came with the second set of windows only to tell me they were the wrong size also, too big this time. He proceeded to tell me the original windows were actually the correct size and encouraged me to have them installed and explained why. I agreed and I was told someone from the Feldco office would call me and set another installation date. Feldco called the following week and arranged the third installation on October 14. After I expressed my increasing displeasure with Feldco, he asked what would make me happy and I asked for money off the windows. He offered a $350 discount which I accepted. On October 14 the installers were a no show; no phone call or email, even though I received a reminder email for the installation on October 13. I called Feldco corporate on October 14 and expressed my increasing lack of faith in Feldco. On October 15 I received a call from Allan (Rockford general manager) he assured me he would get the windows installed correctly and provide an additional discount. On October 28, 2017 the fourth attempted installation resulted in poorly installed windows, one of them would only open 3-4 inches. I again called corporate on October 30 and they sent out the service manager on November 2 who confirmed the windows had to be reinstalled (will be 5th attempt). On October 30 I also left a message for Allan requesting a conversation on the promised discount, with no response. November 6 called corporate who sent an email to all management reporting the issues. So, after four attempts to install two windows I am beyond frustrated with this company. I have called multiple times, was promised results and each time they have completely failed. Four attempted installs of two windows and now I’m waiting for the FIFTH attempted installation-this is ridiculous. Allan (Rockford Feldco general manager) has promised on two occasions to reduce the cost of the windows again and it still hasn’t happened. On November 2 the service manager confirmed the windows were installed wrong and had to be reinstalled. NO ONE has called me to set an installation date. I’ve talked to corporate four times now with NO resolution. DON'T do any business with the Rockford location! Side note: after submitting a complaint to the BBB and writing a letter to the owner Doug Cook, Allan called and got the windows installed on November 11 with a 50% discount given.

This company is a complete joke, it took MONTHS to get the windows right. We ordered windows with grids and nearly every window needed to be re-ordered multiple times and after multiple tries the manager gave us a discount on our order because they couldn't get it right in the end. Now months later our caulk is brown and sticky, they are coming out and caulking over the bad caulk... I wouldn't suggest this company to anyone! STAY AWAY!

Terrible company. Cancelled my project for no apparent reason

They were fine and they were professional. I actually called a few days ago just based on their quote. They said you could get like no payment for a year so it would be a good time to do it, but I still haven't done that. When I get the doors, I probably will use them.

THEY CAME ON TIME, INSTALATION COMPLETED IN ONE DAY.

I contacted Feldco thru their website to see about taking advantage of their " $1.00 " installation deal.  I was then contacted by "someone" in customer service who set me up with an appointment for "someone" from my local Feldco to come to my home and provide me with a quote to side my home and garage and replace two attic windows.  The gentleman from Feldco, Todd, arrived on time and with an armful of stuff.  He dropped his stuff off in the house and went to do his measurements which took him no time at all...hmmm ???.  Then, he spent nearly an hour drilling into me why his competitors products were so poor - he even had a sample window frame from Feldco and a competitor - which he unveiled in perfect timing with his spiel.  In fact, he had his entire speech so programmed, I was nearly afraid to interrupt him with a question for fear he might forget where he left off!  But, Todd was amazing and didn't miss a beat!  When he was finally down torturing me for a hour, we sat in silence as he wrote me up his quote - awkward!  But - he did tell me he wasn't even going to charge me the " $1.00 installation "!  Seriously - I've never felt so patronized in my life!  He then went on to tell me if I signed today, he would even give me $100 off the windows - really, Todd - gee, thanks! 
In the end. Feldco's " $1.00 " installation deal was no deal at all - I had two other competitors (both A ratings off Angie's List and BBB) provide me with quotes and they came in WAY under Feldco...and they charged me for installation!!  Safe to say, I opted not to go with Feldco - by the way - the written quote he provided me was vague and handwritten (remember - he scribbled it up while I was sitting there).   I'm going to try to attach a picture so you can see how unprofessional this quote was delivered.  The other contractors both provided typed quotes, itemizing the charges.

.The person answering the phone at first sounded as if they  had just gotten him out of bed although it was around 1:00 pm.  When he finally was able to give me some answers he  was very discourteous.  I was informed that I could NOT schedule an appointment unless  my husband was present.  This day and age having a policy like that is ridiculous.  I am a college educated female, 62 years of age and have my OWN established credit history.  I am the decision maker in the family and having to have my husband present is ridiculous.  He travels a lot for his job and I take care of the home and finances.  Besides, I intended to pay for the window installation in CASH.  Bottom line:  I will NEVER contact Feldco again.  I will not be treated like a second class citizen.  If they treat you like this from the start...how will they treat you when you need service on your window after instillation?  Require my husband to tell them that he agrees there is a problem?
I DID NOT HAVE ANY WINDOWS INSTALLED.  JUST PHONED FOR AN APPOINTMENT TO HAVE AN ESTIMATE DONE.

The experience was great!  After describing what I wanted and what they were for, a representative came to my home to help me choose.  I was able to choose color and style for the windows, and color, style, and type of glass for the doors.  Good quality hardware to choose from for the doors also.  They are custom ordered and made so the wait was about 2-3 weeks before installation.  The install was fast, clean, and easy. (one day)  Then another representative stopped by to answer any questions, demonstrate how to use, and, generally, check on the insallation.  Just to make sure we were happy with it, I guess.  It is not the cheapest way to go, but competitively priced and good quality installation and products.

They did a very good job.  They were professional.