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Appliance Hero

About us

We are the appliance repair experts. Same day service with 80% completed repair rate the same day. All at the lowest service rate in the industry. Our team takes pride and feel like Heroes everyday due to our commitment to pleasing each and every customer.

Business highlights

Emergency services offered
18 years of experience

Services we offer

Frigidaire and Electrolux appliances. We also clean dryer venting saving money and keeping families safe., Residential Appliance repair and maintenance of refrigerators, Samsung, dishwashers, microwaves and ranges/cooktops. We service all brands but specialize in LG, washers/dryers

Amenities

Emergency Services

Yes

Reviews
3.114 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
7%
2
0%
1
43%
Showing 1-14 of 14 reviews
Greg N.
Aug 2022
1.0
Terrible. They came out at lease 4 times to do simple repair. In the end they broke the laminate top to my countertop. They did not offer to fix their mistake. Now I've got an at lease $500 expense to return my countertop to the state it was in.

J H.
Jun 2022
1.0
I was put into contact with this company thru a Home Depot extended warranty. From start to finish the repair took 3 ½ weeks. My washer went down on a Sunday but I was able to talk to a Home Depot warranty rep that stated they would assigned my case to an area repair company. On Wednesday I was advised that Appliance Hero from Rockford would be contacting me with details. Friday arrives with no contact so I contact Appliance Hero’s to expedite the repair. I was told they only service my area on Fridays so it would be another week. They did say a tech would call Monday to go over more details of the problem. I told them it was obvious it was a flow valve issue due to the error codes displayed on the washer and the way it had stopped working. I never heard from anyone until Thursday when they called to change and confirm my appointment time. The appointment time was again changed the next day. The technician arrived and within 10 minutes came out and said that it was indeed broken and it was the flow valve. He stated they would have to order the part and probably couldn’t do that until Monday. I questioned him about why no one called to verify the issue so they could bring the necessary parts. He said this was a diagnostic visit and didn’t know anything about a missed trouble shooting phone call. The next Friday I was to be out of town so they offered to arrive on Saturday. The had never mentioned Saturday service prior. The following week they scheduled me for a Wednesday repair. The tech arrived and made the repairs with no other comments other than it was fixed. After the first load of laundry, I found a broken piece of plastic in the bottom of the tub, it was obviously a mounting tab. I contacted Appliance Hero to inquire whether the repair tech knew of the source of the broken part. They responded the next day and stated he had broken the old part removing it. I requested they send I picture of the old part so I could verify it was indeed from the old parts and I have not heard from them since. I did google the repair based on the error codes from the washer and was able to see the exact repair and a link to the parts. I could have had the parts in 2 days and the repair is no more than a 45-minute job. I can only talk bad of Appliance Hero after this encounter. With repairs like this one or two issues is understandable but the lack of communication, the changing of days, appointment times and the broken parts left in my washer with no forewarning is ridiculous. I could have done this repair faster and better myself.

Greg N.
Apr 2022
1.0
$600
If you want your appliance repairman to screw up several times and need to return 5 times, then Appliance Hero is for you. If you want the repairman to run a screw up through your countertop and bust a hole out through the top of the laminate and fracture it – then Appliance Hero is for you. Wife and I agreed it would have been better not to have bought the extended warrantee. For then, we were stuck with Appliance Hero.

Timothy H.
Mar 2019
1.0
$85
I do not recommend appliance hero. Called to request repair. Gave my dryer brand, model number and told them what was wrong with it. Part numbers for rollers, so they could do the repair when they show. Guys shows up 20 minutes late and has my repair listed as a GE fridge with no parts. Tells me my dryer needs new rollers and would be 3-5 days for parts to arrive. Then charges me $85 to diagnose...This is a scam people UPDATE! Just called Appliance Hero to check the status of my parts, because I left them a bad review, they did not order my parts and told me that their technician did not feel comfortable in my home because I was upset...UNREAL.

WALTER B.
Feb 2019
5.0
Yes, I recommend this pro
$400
Great! Our regular appliance repair person was unable to help but referred us to Appliance Hero. Prompt, professional office, supported by prompt professional repairs. Promises made, promises kept. Would definitely use again, until our regular repairman gets back on his feet.

Dusty M.
Nov 2018
1.0
If there was a grade below F, I would mark it. Appliance Hero was sent out by my home warranty company to repair my built-in microwave. I submitted my request on November 2nd and finally my microwave was returned to me on November 28th! I had diagnosed the issue myself but it was going to be cheaper to have my warranty fix it than for me to purchase the smart board and replace it myself. They removed my microwave to take back to their shop the week before Thanksgiving. they told me I would have it back for the holiday. The Monday before Thanksgiving they told my warranty company that they would have it back and installed on Wednesday. On Wednesday they told me that they were busy and would try to fit me in next week! I posted my story on their Facebook site and the owner Frank Russo called me and told me if I didn't take my post down that he would make sure that I didn't get my microwave back. The guy kidnapped my microwave! I thought he was calling to apologize for my inconvenience and he called to threaten me. I didn't take the post down and true to his words I didn't get my microwave back until the week after Thanksgiving. Appliance Hero is more like Appliance Zero. Avoid these guys like the plague!

Kris F.
Aug 2017
5.0
Yes, I recommend this pro
$250
Service was excellent the problem was diagnosed, parts were ordered and installed in a very timely manner

Blaque N.
Aug 2017
1.0
I had a home warranty when I purchased the my home. I called for service one night when the refrigerator was running for an extremely long amount of time. They came out the guy noted it was not normally and looked around till he found something to "fix". Ordered the part and came back to put it in. Never scheduled when to put in the part just showed up. Put the part in and left. Then was supposed to call and set up a time to come on Saturday to come check the temp, never called said he did and moved on down the list. Eventually had to call the company to check where the heck he was they had to send him back, said he call 4 times and left voice mail my phone never rang once nor was voicemail left. Fridge temp was above normal 45 degrees and said he would report to my home warranty the fridge was not cooling. Waited 3 days called my home warranty company Appliance hero never filed a dang report. Had to wait another week for their "head technician" to take a look. He was not sure, showed him my digital thermometer reading 42 and he had me place a cup of water in their and let it sit overnight call on Saturday let them know the temperature. Called 20 times on Saturday, which their website said they were open no answer. Horrible service, would not recommended to anyone.

John S.
Aug 2015
5.0
Yes, I recommend this pro
$75
unknown

Jeffrey K.
Aug 2015
3.0
$75
unknown

Chris H.
Jul 2015
5.0
Yes, I recommend this pro
$219
Appliance Hero was able to repair our dishwasher after two other companies couldn't figure out what was wrong!  They repaired it promptly and were happy to work with our Home Warranty company to submit the bill so that we would get reimbursement after we paid them.  They are a great company and we enjoy working with them.  

Steve E.
Mar 2015
5.0
Yes, I recommend this pro
$185
Was very pleased with the service that Jeremy performed.  He was knowledgeable, punctual, and courteous.  Based upon this experience, I would recommend Appliance Hero highly.

David K.
Dec 2014
5.0
Yes, I recommend this pro
unknown

Robert N.
Oct 2014
5.0
Yes, I recommend this pro
$40
They sent a guy out after I called them. It took him 30 minutes and he was superb. Their price was outstanding and they even had the part that I needed.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Appliance Hero is currently rated 3.1 overall out of 5.

No, Appliance Hero does not offer free project estimates.

No, Appliance Hero does not offer eco-friendly accreditations.

No, Appliance Hero does not offer a senior discount.

Yes, Appliance Hero offers emergency services.

No, Appliance Hero does not offer warranties.