Allen Heating & Cooling Inc

BUYER BEWARE!!!! DO NOT USE THIS COMPANY IF YOU VALUE YOUR TIME & MONEY. Owner is extremely unprofessional. I have reached out to the company a total of 5 times. Before coming to this point of leaving this review. I am now out over $7.5k. I hired allen heating and cooling to replace my 26 year old AC and 10ish year old furnace on May 2022. They have since been out on 4 occasions to try to get it to function properly. Once in December of 2022 in which they turned up the blower motor and turned down the gas. Because my home was 50 degrees and wouldn't heat. Then 3 times from April-May because the AC cant reach temp. All 3 times with no explanation as to why my AC wasn't properly functioning. No leak. Added freon just to be safe. But no other explanation and after every visit they said they'd let Tom know. Following every visit I'd have to email and call the office and explain its STILL not working. During these visits my caps where left off my AC the first time as photographed. Damaging the valve which was discovered on the 4th visit on the exterior unit. My interior unit was never put back together right the last visit.. and after ALL THESE VISITS and missed time at work. I spent THOUSANDS of dollars for a HVAC unit that has functioned less then 50% of the time I've had it. The owner has not ONCE reached out personally to handle this issue. The front desk staff just continues to send out techs & Tom continues to not take responsibility for the poorly installed system his buisness put in. Not standing by his contract terms or "worry free guarantee". I have done my part. I use the cheapest filters. I have air deflectors. Weather stripping. Blackout curtains & a great thurmostat. My AC functioned perfectly prior and was only replaced due to age along with the furnace. There is no excuse why after over $7.5k I do not have a working HVAC system. The company needs to stand by their work and rectify the situation. The company also gives a nice little discount for any customers who leaves a 5 star review.... if u look at how many negative reviews they have and the argumentative replies from the buisness to anyone who has something negative to say... well.. I see why they have to do this. I have provided photos to show what I've gone through with each visit and documented as much as possible to share. I have tried to be nice and gave the company way to many chances. I'm all for supporting local businesses and thought that this was a truly reputable buisness to go with as a 23 year old woman at the time just wanting the best for my first home. However I can't help but feel like I've been completely taken advantage of at this point. So I hope this review saves others from being in my same situation.

Ryan was great called just before he showed up. Great work and reasonably priced .made out same day I called even with record high temps .would call again in a heart beat

Ryan called before he came and he was right on time. He was very knowledgeable and gave us some great information. We will have them out in the fall.

Ryan was A+

Perfect. No problems.Ryan was very good at his job.

excellent service and quality workmanship

Very Well; very professional.

We had 5 service visits by 3 different techs to check our A/C over 5 weeks.  They replaced 2 expensive parts ($800+) and want to install even more ($$$) parts. The techs each pronounced the system fixed after a visit without really checking performance and dissed one another's expertise.  The system is still not working any better than at the beginning.  The first tech said he told us about the overall system status on his first visit, but this was definitely not the case.  We have repeatedly had to call the office to get them to call us back on ordered parts and service calls.  We are definitely going somewhere else.

It's under a contract.

They're tactics are deceitful and their practices unethical.

They were good. They were reasonable. They came earlier than scheduled for.  They were prompt, professional, and they came on time.

Very positive experience and interactions with owner sales and installers Job done well and to expectations Professionals

It was $179.  I would use them again. It’s just that I found someone who’s a little more better priced. I don’t want to say, “no”, because they were very good. They came out when it was late in the afternoon and my furnace wasn’t working. He was here within an hour. It was a very last minute kind of thing and he had it up and running within a couple of hours. I was very pleased.

Allen Heating and Cooling has lied to the Better Business Bureau. They have misrepresented the sequence of events and accused me of strong arming them when I attempted to dispute the charges to my credit card. Their business practices are misleading, deceitful and unethical.

Bad. In September 2014, the company installed an entire HVAC unit in my home. Over the next summer, we would have several service calls for where the A/C was not cooling properly. The company recommended a change to the duct work in the home in order to solve the issue. After spending an additional $900 on the duct work changes, the A/C unit continues to not be able to cool the home sufficiently. After working with this installer on several occasions and with no resolution in sight, we called the Manufacturer of the A/C unit. They recommended that we have an authorized 3rd party to review and evaluate the issue. A 3rd party local authorized installer came to the home and conducted a visual inspection of the unit. Their conclusion was that the A/C unit is indeed undersized for the square footage of the home. I have had several conversations with the installer/owner of the company since the unit was installed in my home. Once the warranty for the installation ended, the company will not take any further responsibility.

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Very professional, clean and neat.

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We were very happy with our technician. He was on time, very pleasant and professional. We will definitely use him again. We will also ask to be serviced by Jeff. He showed us the wire that an animal had chewed and added freon and replaced the damaged wire.

Sometimes it just would not turn on the heat. I could get it to start by either tuning it off/on, or playing with the thermostate. They first time they came out, disovered the furnace had a recall on it that caused water to collect. The water dripped on to the circuit board. They ordered parts to fix the recall. Two weeks later, they came out, fixed recall problem and replaced circuit board. Now, the furnace made a loud whistling sound when it tried to turn on. After a few days, it stopped turning on again. Call and they came right out that day. A new service man. He knew right away what was causing the whistling and fixed it. He also knew right away why it was not starting and fixed it. The furnace now seems to work correctly. It took two tries but they did get it right. They were very responsive to are calls. Its just a shame that the first guy did not get it right the first time.

Was very thorough and told me what will need to be done next season.