VULCAN BASEMENT WATERPROOFING CO

VULCAN HAD DONE A PREVIOUS JOB FOR US AT A DIFFERENT PROPERTY SO WE INITIALLY FELT OK ABOUT HIRING THEM. HOWEVER, THE SYSTEM THEY INSTALLED IS SUB-PAR ACCORDING TO CURRENT INDUSTRY STANDARDS AND THEY WERE DIFFICULT TO DEAL WITH STRAIGHTENING OUT THE ISSUES WE HAD. VULCAN JUST KEPT SAYING THAT THE CONCRETE HAD NOT CURED YET, WHICH WAS INACCURATE. THAT HAD NOTHING TO DO WITH THE MOISTURE WE WERE GETTING IN THE BASEMENT. WE DID NOT FEEL THAT THEY WOULD EVER GET IT RIGHT SO WE HIRED SOMEONE NEW TO RE-DO THE WORK. THEY POINTED OUT HOW UNEVEN THE WORK VULCAN DID WAS AND THE PROBLEMS IT HAD DRAINING AS IT SHOULD HAVE. VULCAN'S CREW WAS PIRATE-LIKE - VERY UNPROFESSIONAL. ONE OF THEM WAS SLEEPING ON THE JOB ON A PILE OF MATERIALS! THEY ALSO LEFT A LARGE PILE OF DEBRIS IN OUR DRIVEWAY FOR 4 DAYS BEFORE FINALLY PICKING IT UP.

JOB WAS FINISHED QUICKLY AND POORLY. CEMENT THAT WAS RELAID WAS NOT LEVEL OR SMOOTH. THEY DID NOT RESET DOOR JOISTS CORRECTLY, WHICH DESTABILZED AN ENTIRE WALL, AND FILLED OUR SINK WITH CEMENT, WHICH WE HAD TO HAVE FIXED BY A PLUMBER. THEY STOPPED RETURNING OUR CALLS WHEN WE CALLED FOR THE REIMBURSEMENT THEY PROMISED US. WOULD NEVER USE AGAIN.

IN 1997, I HAD USED VULCAN BASEMENT WATERPROOFING OF ILLINOIS, INC. AT ANOTHER HOUSE WITH VERY GOOD RESULTS. THE CURRENT EXPERIENCE WAS A TOTAL NIGHTMARE. NOT ONLY DID THE WORK NOT GET DONE, I WAS GIVEN A VARIETY OF EXCUSES AS TO WHY THE WORK HAD TO BE DELAYED. AFTER 2 MONTHS OF ME CALLING THEM, THEY STARTED TO STOP TAKING MY CALLS. I ASKED VERBALLY AND IN WRITING FOR A REFUND OF MY $600 DEPOSIT, WHICH WAS 20% OF THE FULL PRICE IN AUGUST. I WAS GIVEN MANY EXCUSES AS TO WHY THE CHECK COULD NOT BE SENT. FINALLY, IN OCTOBER 2003, I CONTACTED THE NORTHERN ILLINOIS BETTER BUSINESS BUREAU. ONLY BECAUSE OF THE EFFORTS OF THE BBB DID I GET MY DEPOSIT REFUNDED IN LATE DECEMBER. I ALSO LEARNED THAT VULCAN HAD UNINCORPORATED IN JANUARY 2003 AND HAD NEW MANAGEMENT AT THE TIME I SIGNED THE CONTRACT. I THEN HAD THE WORK DONE BY ANOTHER CONTRACTOR.

MEMBERS WANTED TO GET THE COMPANY TO DO THE WORK, BUT SINCE THE COMPANY WAS NON-RESPONSIVE, THE MEMBER WANTED THE MONEY BACK. VULCAN NEVER RETURNED THE $300 DESPITE THEIR TWO FAILED VISITS. BOTH TIMES THEY CAME, THEY ARRIVED SEVERAL HOURS LATE AND THEY COULDNT GET THEIR COMPRESSORS TO START. THEY LEFT WITHOUT RE-SCHEDULING. AFTER SEVERAL PHONE ATTEMPTS TO GET OUR DEPOSIT BACK, VULCANS NUMBER DISCONNECTED. y wife and I never heard from them again.

THEY WERE VERY PROFESSIONAL TO DEAL WITH. THEY CAME IN AND GOT THE JOB DONE.

THE MEN WENT THROUGH EVERYTHING IN MY GARAGE AND ASKED HOW MUCH IT COST. THEY DID A MESSY JOB (DID NOT PUT FREEZER BACK). THEY MADE ME FEEL VERY UNCOMFORTABLE AS I WAS ALONE.