Peters Heating & Air Conditioning

Log the time they come in and leave: they will overcharge you a LOT!!! They may also have to come (like for me) three times before they advise you to replace the unit. But they will still charge you for everything pointless that they did before then. First visit: Added R22 and left. It didn’t work ($377.50) Second and third visits: Replaced capacitor and left. It didn’t work. Came back and condemned the unit as unfixable. ($185). This is Peter’s in Columbia, MO.

I cannot say enough great things about this company. Specifically their technician Nathaniel who went above and beyond to fix a competitors bad install in a timely manner! He was professional, efficient, knowledgeable, and respectful. My mother who has a bad heart was sitting in 85° because we had a problem with an AC unit that was installed badly by one of their competitors. We called at 7am and were immediately put on the schedule. We will always feel blessed to be part of the Peter’s Heating & AC family!

Peter’s knowingly sold our builder a fireplace model that they knew was known to set off house fire alarms. When we moved into our house we were not able to use our fireplace because every time we turned it on, our house alarm would scream, fire! fire! We called Peter’s on several occasions and was told we needed to “burn it out” every fall season. We tried that for many years and had them come clean it out. After the warranty expired, we found out from one of their salesmen that that fireplace model is known for that. Eight years later, we still have not been able to use the fireplace so we are having it replaced by Bruening.

I had a great experience again with Peters out of Troy, Mo. They came out the same day I called. George was my technician and he couldn’t have been more friendly. He found the problem and had us up and running right away. Luckily it was only a blown fuse. George also gave me a few pointers on how to keep our finished lower level a little warmer and we’re going to give that a try. He was courteous and I would definitely recommend him and Peters again. Thank you for a great experience!

It was excellent, those guys are the best.

It went very well. They came out fairly quickly. They came out quickly enough for me to be satisfied. It wasn't expensive, they fixed it for a very reasonable price. I remember that. They're very good, I'll call them again. The price was very reasonable, and they were responsive.

The crew arrived on time, did the job as expected.

Estimate was performed with 24 hrs of initial contact. Pricing was given the next day. Set day for the install. Installation was performed according to estimate.  Technician installing was pleasant, professional and punctual.   Haul away of old and clean up were completed to my satisfaction.
The only negative  that I could possibly say was that I assumed it would be more than a 1 man installation team.  I felt like it took a bit longer than necessary because of this.
I had used Peters prior for repair to the old furnace and was pleased with the work. I was not disappointed this time.
Overall, a positive experience and would use them again

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From the beginning it was a horrible experience.  I got quotes from multiple companies in July and in October gave Peter's the go ahead to install the geothermal.  After two weeks they finally called me to get the boring scheduled.  Two more weeks past and nobody had showed up yet.  I called asking when they were coming out because it was starting to get cold and I wanted to know if I needed to make other arrangements for heating and they told me they would be there the following week.  The guys showed up to bore the loops.  I had to take off work to tell them an alternate place to bore because where the sales guy said was ok turned out to not be ok.  They showed up to work at 10am everyday and left at 1pm after taking a lunch break.  Took three days of three hours of work per day to get it bored.  On the last day I asked when the unit would be installed.  They called the main office and I wasn't even on the schedule to get guys over there to get it installed.  After I told them I had no heat because I assumed when they bored they would install they came the next week to get the geo in. Those guys showed up and started installing the unit and then informed me that there was a problem with getting the zoning done that they had quoted.  they also disconnected my fridge and left it that way over night.  I took off work again to go over the problem with the ductwork with their "specialist".  Afterwards they tried to talk me out of doing the zoning even though the sales guy sold it really hard to me to begin with saying I wouldn't be happy with the system unless I got it.  I refused and told them I expected them to deliver what they promised.  they said they would return to finish the job, but they needed to help other people who didn't have heat yet. I told them that was perfectly fine with me.  One month later after not hearing from them I called them and they said they still were unsure of if or how they could do the ductwork and make sure it was right.  I said keep me updated as they had a couple ideas that they were kicking around. I waited another month(now January) and after hearing nothing called their corporate office trying to get something done. I was told they would get some answers and take care of it.  another 6 weeks goes by and no calls from them.  I take another day off work and drive 2hrs to their corporate office and talk to the owner.  The following week they show up and finally finish up the work.  After all of this I thought that I deserved some compensation for this complete disaster and they refused to take anything off the bill. So needless to say I will never use this company again.

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Met expectations.

Called several local providers to find someone to clean and disinfect the air ducts as well as all the registers.  Chose Peter's based on recommendations from others.  Peter's explained that they would clean air ducts and all registers.  Peter's arrived to our house late (we were supposedly the first stop of the morning).  They did hook up their machine to clean the ducts, but didn't touch the registers.   I specifically asked if they would all be removed and cleaned and was told yes, however this was not completed.  When I called Peters about this they agreed to reduce the cost by $25, however billed us the full price three times before billing me the correct amount.  When calling to correct the bill i had to leave several messages, most of which were not returned. They also came and gave a estimate on a new central air.  The representative that came was very pleasant and appeared to have a lot of information regarding a new air unit.  However, based on the customer service received with the air ducts we will not be using Peter's.

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I have nothing but good things to say about them. I have been a customer with them for about 10 years now. I have a service contract with them. I love every one of the technicians they have sent out. They are very careful, clean, and polite. They also put covers on their shoes and clean up any mess. Since I have a service contact I am always first on the list if I need them and they are here pronto. They are polite and courteous.

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They arrived slightly ahead of time and explained exactly what was going to be performed and how much it would cost.  They wore shoe covers and laid down coverings over the floors and carpeted areas of the home.  They brought the equipment in the house and began cleaning.  It took them only a bit over an hour.

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They were very knowledgeable and provided fast service. They came back and made sure that everything was running okay and didn't charge for any of the trips, which they could have.

The representative came out and was not knowledgable. Could not and did not identify the problem. Received no written estimate. Received a bill for an estimate though. I would not recommend them.

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