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COSMOPOLITAN INC

Founded 1985 • With Angi since November 2002

2.7

(6) Verified Reviews

Business Details

Phone Number

Address

P O BOX 727

Prospect Heights, IL 60070

Description

45 EMPLOYEES. SUBS USED FOR SNOW REMOVAL. 10% AL DISCOUNT.

Verified Reviews

A few reviews for this pro...
Sue S.
2.0
07/05/2008
Said they could have it done in 3 weeks (before I moved into the house) took 7 weeks. Took out the patio quickly, then nothing for weeks. I had to move into the house with no fence and had to board my dog for 12 days at a kennel. The guys came to put in the fence but the bushes had not been removed (they were on the property line and had to be removed to put up the fence-Steve told me this when he was pricing the job and that I would have to let my new neighbors know we had to take out the bushes they thought were theirs). Steve came and CUT down the bushes so the fence could be put up (I was at work when all this was going on and did not find out about it until I came home). When I called him about just cutting the bushes instead of removing them (roots and all) he said they never remove them to put up a fence! I had to pay extra for them to take them out. He started hounding me for final payment before the work was done calling me 4 times in 1 afternoon (I was at work) and then calling me at work. When I told him I wouldn't pay before the work was finished he said they were finishing it up as we spoke (when I got home the work was not done-nothing was done that day). The patio has low spots, I get puddles when it rains. They cut a wire for the sending unit for my underground sprinkler system (which is probably why he never started the system up which he was supposed to do-outside of this contract). I have outside lights that shine on the house that had wires cut in 2 places so the lights on one side of the house and most of the back do not work. There were lights near the patio that were pulled up and never reset-2 of the 3 lights no longer work. I gave a 'C' for price but that is based on what was supposed to be done, I give a "D" for what was really done. I am glad I only gave him about 25% of the work I plan to have done. The rest (redoing all the landscaping in front. paver patio in front and a walk down the side of the house and raised beds in back) will definitely NOT go to him.
Description of Work
Took out concrete patio and put in smaller paver patio, cut down a crabapple tree, put up a chain link fence (I believe a sub-contractor did the fence).
Category
hardscaping
JANET J.
1.0
08/01/2006
The contract we had with Cosmopolitan listed the following: Spring cleanup and 3'' of mulch to be applied to plant beds after they were cultivated. A ground cover was to be removed and replaced with a new ground cover. Five lilac bushes were to be planted, and 4 burning bushes. The irrigation system was to be running by the end of April. Lawn mowing to include weed removal in beds. The spring cleanup had no weed removal. The mulch was simply put down over existing weeds and unwanted plants. I did not get 3'' of mulch (maybe 1'' at most). The ground cover was not totally removed and there were unwanted grasses in the bed as well. We never received a new ground cover or lilac bushes or burning bushes. The irrigation system was not turned on until the end of May, despite repeated phone calls. The weekly removal of weeds consisted of them cutting the tops off weeds. After repeated phone calls to complain, I was told they did not want to honor our contract and cancelled our service!
Description of Work
This company does spring cleanup, ground covering, shrub planting, weekly lawn mowing, yard maintenance and irrigation system spring start up.
Category
landscaping, lawn service, irrigation systems, lawn treatment
HERB R.
2.0
12/06/2004
REBUTTAL: COSMOPOLITAN INFORMED US THAT HIS WARRANTY DID NOT COVER INSTALLATION LABOR OR DELIVERY. WHEN I OBJECTED, HE OFFERED TO SPLIT THE COST WITH ME 50/50, AND I AGREED. THE 3 ARBORVITAE TREES WERE TRIMMED EXACTLY AS STEVE INSTRUCTED. HE SUBSEQUENTLY ANALYZED THEM HIMSELF AND AGREED THAT HE WOULD REPLACE THEM, BUT NEVER DID. AS STATED IN MY ORIGINAL COMPLAINT, STEVE WAS ADVISED OF THE PROBLEMS WITH THE BULBS ON MORE THAN ONE OCCASION. HIS INITIAL RESPONSE WAS "IT IS NORMAL FOR SOME OF THEM TO NOT COME UP THE FIRST YEAR; THEY WILL GROW IN NEXT YEAR". WHEN TOLD THAT THEY DID NOT GROW IN THE FOLLOWING SPRING EITHER, HE JUST IGNORED IT. THIS IS A CLASSIC CASE OF A COMPANY UNWILLING TO LIVE UP TO THEIR WARRANTY, AND OFFERING UNFULFILLED PROMISES. WE ARE EXTREMELY DISAPPOINTED WITH THEIR LACK OF ETHICS OR PROFESSIONALISM, AND WE HOPE THAT THIS HELPS OTHER ANGIE'S LIST MEMBERS FROM HAVING A SIMILAR EXPERIENCE.
Description of Work
IN OCTOBER 2002 WE HIRED COSMOPOLITAN INC. TO PROVIDE NUMEROUS TREES, SHRUBBERY, FLOWERS, GROUND COVER, ETC. IN MARCH 2003 IT BECAME APPARENT THAT 3 TREES WOULD HAVE TO BE REPLACED. AFTER NUMEROUS CALLS, STEVE ORR, THE OWNER, TOLD US TO CUT OFF THE DEAD BRANCHES (ABOUT 1/3 OF EACH TREE) AND THEY WOULD GROW BACK BY FALL. WHEN WE TOLD HIM ONLY HALF OF THE BULBS HE PLANTED HAD COME UP, HE SAID THAT WAS NORMAL; THEY WOULD APPEAR THE FOLLOWING YEAR. THEY NEVER DID. IN FALL 2003 WE LEFT 11 MESSAGES FOR STEVE TO SCHEDULE THE TREE REPLACEMENT. HE PUSHED IT OFF UNTIL SPRING. AFTER 14 PHONE CALLS FROM MARCH TO MAY 2004, STEVE FINALLY CAME OUT AND AGREED TO REPLACE THEM. AFTER NUMEROUS CALLS IN JULY & AUGUST, WE WERE INFORMED HE WOULD REPLACE THE TREES ON 9/30/04, BUT WE WOULD HAVE TO PAY FOR INSTALLATION "BECAUSE THE WARRANTY PERIOD HAD NOW EXPIRED." THEY NEVER SHOWED UP ON 9/30/04. AFTER 3 WEEKS OF PHONE MESSAGES, STEVE SAID HE HAD DECIDED NOT TO REPLACE THE TREES AND HUNG UP ON ME.
Category
landscaping

Service Provider Response

With respect to the member, Cosmopolitan agreed to replace the three Arborvitaes. However, the replacement warranty only includes the product itself, not the installation, labor, or delivery of such product. The member was informed of the additional charge but refused to sign the documentation stating such charges and refused to pay for such charges. With regards to Arborvitaes (3) the member was shown how to trim back the branches but instead cut away half the tree leaving it bare and unsightly. Regarding tulip bulbs nothing was ever mentioned about any bulbs until now. Stephen T. Orr
STACEY S.
1.0
03/15/2004
I HAVE NEVER WORKED WITH SOMEONE AS RUDE AS STEVE. HE YELLS AS A WAY OF DEALING WITH DIFFICULT SITUATIONS. OUR GRASS IS DEAD AROUND ALL THE PLANT BEDS AND ALL OF OUR MULCH IS GONE DO TO HIM WEED WHACKING THE WEEDS IN THE PLANT BEDS AS PART OF HIS 'STANDARD WEEDING'. HE IS GREAT IN THE BEGINNING AND THEN HE DOESN'T STAND BEHIND HIS WORK.
Description of Work
GENERAL LAWN MAINTENANCE AND SOME PLANTINGS.
Category
lawn service
HAROLD D.
5.0
11/09/2002
COSMOPOLITAN DOES EVERYTHING FROM LAWN CARE TO COMPLETE LANDSCAPING. WE HAVE USED THEM FOR THE PAST TWO YEARS AND THEY HAVE DONE WONDERS WITH THE APPEARANCE OF OUR PROPERTY.
Description of Work
REMOVED OLD GROUND COVER (LAVA ROCK) AND REPLACED WITH MULCH. CREATED CONCRETE BLOCK BORDERS AROUND SEVERAL FLOWER BEDS. CREATED NEW FLOWER BEDS IN SHADY AREAS WHERE GRASS WAS NOT GROWING.
Category
hardscaping
HAROLD D.
5.0
11/09/2002
COSMOPOLITAN DOES EVERYTHING FROM LAWN CARE TO COMPLETE LANDSCAPING. WE HAVE USED THEM FOR THE PAST TWO YEARS AND THEY HAVE DONE WONDERS WITH THE APPEARANCE OF OUR PROPERTY.
Description of Work
REMOVED OLD GROUND COVER (LAVA ROCK) AND REPLACED WITH MULCH. CREATED CONCRETE BLOCK BORDERS AROUND SEVERAL FLOWER BEDS. CREATED NEW FLOWER BEDS IN SHADY AREAS WHERE GRASS WAS NOT GROWING.
Category
landscaping

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Check
    Senior Discount
    NO
    Emergency Service
    Yes
    Warranties
    2 YRS ON TREES, 1 YR ON PLANT MATERIAL

    Services Offered

    LANDSCAPE DESIGN & INSTALLATION. BRICK PAVER PATIOS. DRIVEWAYS, WALKWAYS. TURF MAINTENANCE. FERTILIZERS.

    Services Not Offered

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    Frequently Asked Questions & Answers about COSMOPOLITAN INC

    How is COSMOPOLITAN INC overall rated?

    COSMOPOLITAN INC is currently rated 2.7 overall out of 5.

    What days are COSMOPOLITAN INC open?

    COSMOPOLITAN INC is open:

    Monday: 7:00 AM - 5:00 AM

    Tuesday: 7:00 AM - 5:00 AM

    Wednesday: 7:00 AM - 5:00 AM

    Thursday: 7:00 AM - 5:00 AM

    Friday: 7:00 AM - 5:00 AM

    Saturday: 7:00 AM - 5:00 AM

    What payment options does COSMOPOLITAN INC provide

    COSMOPOLITAN INC accepts the following forms of payment: Check

    Does COSMOPOLITAN INC offer free estimates?

    Yes, COSMOPOLITAN INC offers free project estimates.

    Does COSMOPOLITAN INC offer eco-friendly accreditations?

    No, COSMOPOLITAN INC does not offer eco-friendly accreditations.

    Does COSMOPOLITAN INC offer a senior discount?

    No, COSMOPOLITAN INC does not offer a senior discount.

    Does COSMOPOLITAN INC offer emergency services?

    Yes, COSMOPOLITAN INC offers emergency services.

    Are warranties offered by COSMOPOLITAN INC?

    No, COSMOPOLITAN INC does not offer warranties.

    What services does COSMOPOLITAN INC offer?

    COSMOPOLITAN INC offers the following services: LANDSCAPE DESIGN & INSTALLATION. BRICK PAVER PATIOS. DRIVEWAYS, WALKWAYS. TURF MAINTENANCE. FERTILIZERS.