Save Wood Kitchen Cabinet Refinishers

Awful customer service.. Salesman Tom a fast talker and misrepresented time frame of the job. Said cabinet doors painted over a five week period..not five days..poor job.. many problems..rehanging of doors not done correctly..hardware put on by marking with a black line on white doors, not even. Owner called and said basically tough... redrilled for hardware and just filled in old hole w wood caulk can see it..would never recommend them..

I have to admit I was apprehensive. Some of the Company's reviews were questionable on communication. The one thing I noticed is everyone stated they were pleased with the finished project. After comparing the cost of new cabinets vs painting I decided to take the chance and put up with any issues to get to the end result. The good news is I only experienced one scheduling issue and that was resolved quickly. All other scheduling was completed timely, flexibility demonstrated and follow up after floors restained. The end result is my cabinets look new. I remodeled my kitchen and every worker that has entered has commented on the cabinets and can't believe they are not new. The employees attention to detail was spot on. All doors were painted off site and balance painted on site. They matched the paint color of my interior trim upon request. Drawers were straightened, gaps filled and caulk used to ensure a fantastic result. Meticulous cleanup after each visit. I just completed my follow up appointment and touch-ups were all very minor. A special shout out to Miguel and Jorge for fantastic work, both were totally focused on customer satisfaction and take pride in the their work. All employees I dealt with were true professionals. I highly recommend you research this option before replacing. Great job Team!

SaveWood did a really good job! The only drawback was the wait. They did let me know it would take a few months from start to finish. I would definitely recommend using them.

The process of getting our small-sized kitchen cabinets refaced has taken over three months.  All throughout, there has been a total lack of communication regarding the timeline and late notices.  For example, on two occasions (July 1 and July 14), the salesperson (Eric) emailed only 12 hours or less in advance saying that they will not be working the following day.  With the sander and the painter, we were told that they would come at 9:30AM every day, but they came over an hour late every day, and on one day, the painter did not even show up even though he explicitly said he would come the next day.  I emailed Eric twice to which he replied to only one of those emails multiple days later, and I spoke to the owner, Mike, about the painter not showing up on Thursday, July 9.  He was very disrespectful in his tone and said that he doubts the painter (Fidel) said that he was going to come on Thursday, Fidel has been working there for 20 years, and he himself has had the company for 30 years and thinks he has done well for himself.  I do not understand how that has anything to do with the issues of poor punctuality and lack of communication.  He said he would call me back when Fidel got into the shop and that he would schedule the final installation and paint day with me over the phone, but I have still yet to hear from him.  We set a tentative day of Wednesday, July 15 for the install and paint, but tonight, Eric (salesperson) emailed and said that they will not be at our house tomorrow.  I feel a total lack of respect because my time has been spent waiting for them to finish the small-scale project, waiting for them to come when they said they would, and waiting for them to respond.  I have had to miss days or work and reschedule my kids' doctors' appointments numerous times because of their sudden delays.  I would have appreciated more frequent notices on the progress of the project and as owner and manager of the company, I wish Mike would have followed through with his word when I called on July 9, and I wish he would have also called himself today, as he said he would, rather than tell his employee to email me 12 hours beforehand.  In terms of the project, not only has it been excruciating slow but my bowls have white paint splotches on them as well.  It was one of the very first projects I wanted complete because I have a young toddler and a baby at home, and safety is of utmost concern.  The delays have not merely been a hassle but a safety issue; therefore, I tremendously regret choosing Save Wood.

About a week passed and I didn't get the quote so I called the salesman on the Friday before Memorial day weekend.  I still had not received a call back, so I phoned him again at the beginning of the following week.  Still no call back, so I left a message for him at SaveWood's main office number.  I received a call the next day telling me they couldn't do the $1600 job because it was too small.  They would only come out for the $3200 job.  When I said that I have the prices written down by their estimator on his card I was told it didn't matter, the project was too small and wouldn't cover their trip fees, etc. 

I believe since their employee provided the quoted price, they should have honored it.  If their employee needed more detailed training on pricing, they need to provide that.  If the job was too small, the estimator should have told me that when providing the original quote or they should have had someone accompany him if he was new.  Part of doing business is cover costs, I understand but, a quoted price should be honored.  I was very straight forward about the work to be done.  If they have a project minimum, it should have been communicated by their salesman.  I was very unhappy with the lack of communication and professionalism.

We did not hire him.

They have done a great job.  We are pleased.

It was a very good experience, but they weren't perfect. I had a sales person come here she spoke to us she walked around the house, did an estimate, then they came and took a door and we pick the color and they try to match the color with the sample door that they took which was actually our wood product so you could see what that color stain would look like on the exact wood that you are going to do it too. They came out and did the process. It was about may be two weeks because they to do strip down the old color and go through process. They were here everyday. They did what they were supposed to do. They adhered on what they said that they were going to do and a year later it held up. I would use them in the future, if needed.

Overall I am completely satisfied -- I love my cabinets again. It looks like I have a completely new set of cabinets. Most places I contacted wanted to give me either new cabinets or reface and redoor them. I had custom oak cabinets and I wasn't changing the layout, so I wanted to have them re-stained and/or painted.
Mike gave me a competitive price along with pros and cons. They use a pretty detailed technique and I did the research on the technique so I felt their technique would last on my kitchen cabinets that get heavy wear and tear.
Jorge is a very patient man! He was the person in my house at the end doing the cabinet boxes.
Here's how it works:
1. They come and take a door and bring it back in a week or so for you to approve
2. Once you approve, they come and take all your doors and drawers -- those get done at the shop
3. you don't hear from them for about a month -- don't panic, but communication isn't their strong suit
4. they set up time for the guys to come into your house
5. once in the house:
day one - clean and prep the cabinet boxes
day two - priming
day three - more priming
day four - six - staining/painting
6. they leave and you don't hear from them -- but in reality the boxes need to dry and cure
7. they will call you to set up time to come back and install the doors and drawers and do touch ups
8. in your house for a day or two to put everything together
9. whole process start to finish - plan on 8 weeks
As I said, overall I love my cabinets and the workmanship is really good and a good value -- communication could be improved so that the customer feels comfortable about what is going on.
I would recommend them (and have) but I do warn people about the communication piece

Mike exceeded expectations on every aspect of the job. I never have to worry if something is going to be done half-way. The attention - to-detail and commitment to excellence always results in a finished product I am proud to showcase.

I had a great experience dealing with Save Wood. I was tired of having an old looking broken down cabinets but after they came in and repainted and reglazed them they look brand new and at a much cheaper cost than a complete remodeling. I have nothing but good things to say to the people at Save Wood. They were courteous, on-time and very clean. It was a very enjoyable and easy-going experience and I would most certainly recommend them to anyone in the future.

After checking Angie's list we agreed to give work to this provider and the saleswoman Nancy promised that refinishing the doors and drawers will take 3 weeks followed by 3 days of in home work to finish the frames and a day to install the doors. After that a "proposal" was signed which mentions approx. 4 -6 weeks but Nancy promised that it wont take that long.

The doors were taken on 29th May and the first work for refinishing frames started on June 28 after cleaning on June 27. It took 4 weeks to start on finishing the frames. (In the meantime there were no updates. We had to ask why it is taking long) After 4 weeks it took 1.5 weeks to complete the refinishing on July 8.

Then the final ting of installing doors was remaining which was one today on July 24.

So the promised duration was 3 weeks + 4 days and it took 8+ weeks to complete. We were never notified of any delay by the owner Mike and Nancy.

On July 24 last contact so far when job was done, I demanded a discount on the final payment to accommodate for the delay caused. Mike the owner was on phone. We had a heated argument where he insisted I have signed on a contract when there was no official contract as such. Only a "proposal" which he calls contract. I wanted to settle it amicably so that we agree upon a discount in final payment to compensate for the delay.

Instead he came to my house and barged in with 2 guys and in loud noise instructed his people to start removing the doors. I tried to stop him and there was some pushing and shoving in my house which was traumatic to my wife . He was planning to remove all the doors and take them and that's when I called 911 (police) to lodge a complaint and they suddenly left.

This is a horrific unprofessional experience from a contractor who does not understand reason and just barges in to your property. This is not the way to do business. I am actually amazed by good reviews about this contractor and wonder whether those reviews are really true. Especially, after a bad review you suddenly see a good review which makes the suspicion stronger.
Update July 25
The contractor and I decided to settle the matter. He did not give a discount for delay but partly I was in the fault as I trusted the sales lady and did not put a completion date on the proposal.
After all this the project is complete, it took 3 months total for the job since I signed the proposal to get it complete instead of typical 1-1.5 months. I had 20 doors and 8 doors.

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The individual workers who came to our house were wonderful, but the owner has been nothing but a pain to work with, and now he won't respond to requests for someone tp come out and finish up the retouching of mistakes that have not been fixed.

We signed a contract on 8/10/13 to have them perform the work and gave them a 50% deposit. They were to have someone come out to remove the door fronts and drawers and bring them to their shop to be worked on, then someone would come to the house and refinish the cabinet frames. A week or so after signing the contract but before the workers came out to remove the doors we had a family problem and didn't feel that we could afford the work at that time. We asked to cancel the contract and the salesman told us that the owner never cancelled projects but she would have him call us. He did call, we explained the problem and he said that he didn't cancel deals, but in our case he would consider it and get back to use. He never called back. About the end of Sept we called and had them come out to start the job. They removed the doors and drawers and said that they would take a few weeks to work on and then they would call to schedule coming out to finish the job. They never called.

We called and asked when they would be coming out and were called back by the saleslady who said that the owner was having problems with projects because a lot of workers had quit and he was backed up. The story kept changing with the calls and the owner never would talk to us directly. Finally in the beginning of December we called and said that the project had be done by Chirstmas as we had company coming for the Holidays and Savewood was violating the time provisions of the contract that the owner refused to let us cancel back in Aug. We told them that since they had forced us to live up to the contract that we felt that they should also live up to the contract.

Right before Christmas we had a worker come to the house and start the refinishing. He did a nice job and was trying hard, but there were several problems with drips in the primer that were not seen due to glare coming through the windows while he worked. The drips became more and more apparent with the layers of stain applied but only seen at night when daylight was not causing glare in the window.

The worker was called off of our job to another job before all of the touch up was finished, but he told us that the crew that would be coming to reinstall the doors would be able to take care of the problems.

The door crew was not able to take care of them. They hung the doors and drilled new holes for our new handles and pulls and generally did good work. But a couple of the doors were hung crooked, and for one door their remedy for the problem was to stick some paper (maybe a matchbook cover) between the frame and the hinge to try to level the door, it looks tacky when you open the door and see it there.

We showed them the drips and stain issues and they said they didn't have the tools needed to fix them but they would make sure a service person came out. They never called us, as usual.

We sent pictures via email to the saleslady and finally she called to say that a serviceman would be out the next week. The man showed up, took a look at the severity of the drips (I wish I could attach the pictures to the review) and said that he hadn't been told how bad they were and he didn't have the tools and materials he needed (even though we had sent pictures). He fixed a couple of minor issues and said someone else would be back. .We asked that someone come out in the evening so that the sunlight glare wouldn't be a problem. Our request was ignored

The next man to come out told us the same story, he didn't know how bad the problem was and he wasn't equipped to deal with it.

Finally the second serviceman came back a week later and this time he had what he needed to work on the drips. He cleaned up the problem and started restaining the wood. The worst problem was with the vertical frame piece in between the 2 panes of the kitchen window right in front of the sink. He did the best he could but again that night without the sunlight glaring through the windows we were looking at 2 different colors of wood. And of course the problem is still right in front of us when we wash dishes every night.

So it's been several months since they last were here. We have sent emails to the saleslady and to the companies web site info address with pictures attached and we never get a response. The process has been going on now for 9 months and we would really like to get the last piece of wood stained properly with some coming out in the evening to see the problem in our light. If they had done this the first time we asked last winter when night came early it would have been simple, now someone will need to be here around 8:30 or 9 p.m. to really see the problem.

The individual workers were nice, efficient and courteous but it's too bad they work for someone who doesn't seem to care about anything except his bank balance.

We are very pleased with the results - our kitchen looks like new. Great option in lieu of refacing or replacing. All employees were very cordial. Our sales consultant, Patti, assisted in selecting the perfect color and was always responsive. Jorje did a meticulous job in our home and was a pleasure to work with. Wonderful customer service. Only downside is that you are without cabinet doors for about 6-7 weeks, but the outcome is definitely worth it.

The service was excellent. The people were very courteous and easy to have in my home. The end result is beautiful. I was very happy with the work.

We had an amazing experience from start to finish with Save Wood. We moved into a large home with a huge kitchen and decided to save money by having the cabinets refinished in a combination of antique white and espresso. Our cabinets look amazing and we have received nothing but compliments on them! Dave and his team matched the color I had envisioned perfectly. Dave was very professional and the man who was in our home everyday for nearly 3 weeks was professional and meticulous. I would absolutely use them again and recommend them them to friends and family.

So far so good. I am very pleased with them. They are easy to work with. They are very responsive. They are doing a nice job.

Everything went as smooth as could be. Terry, our salesperson came out and showed us some samples. We found the one we liked, it was actually the same on as one of our friends. They called and scheduled an appointment to come and pick up our doors. I was so happy that they did the majority of the work at there shop. Anyway, the doors were done in about four weeks which is what they told us. Then, they came out and finished the cabinet boxes. This took about 5 days. They also filled and drilled new holes in the doors so we could use the new hardware we picked out. The hardware we picked out was not the same size as the old hardware so we were happy they could do this. We also had them install hidden hinges. They called us and scheduled a time to come back and reinstall our doors. The whole kitchen was put back together in a timely manner. We couldn't be happier with the way everything turned out. One of the workers, Jorge was unbelievably helpful and respectful. He did a great job of keeping the kitchen picked up as he worked on our cabinets and cleaned up when the job was done. We now look like we got a whole new kitchen for an affordable price. I would definitely recommend this company to anyone seeking a kitchen update at a great price.

In the beginning, it went well. They met their timelines and showed as expected. I referred several friends to him who have not had good experiences. Mike, the owner, assured me that 1) he would paint one more piece of cabinetry that we didn't have at the time they did the whole job and 2) that he would repair and damage done by upcoming hardwood flooring work. He agreed to this because of the many referrals I gave him. Well, I have been hounding him via email and phone for 4 months now to repair some minor damage and return a few cabinet handles that he still has. For every 10 calls/emails I initiate, I hear back with another excuse, they went to the wrong house, I wasn't home (although I was), etc. Artisan did nice work, but did not follow through on promises and he still has some of my cabinet hardware which I will now have to purchase in order to finally finish my kitchen remodel.

got a proposal on april 8,approved 2nd sample 4/13 ...2 weeks, went by,someone came to remove cabinet doors and forgot one door to medicine cabinet and hinges that were to be painted, I called the owner to tell him I would leave them out on the back porch if his guy could come and pick them up...10 phone calls and another 3 weeks go by and someone decides to pick up the door and hinges, we ask the guy to have Mike call us..still no response...finally I email him on a monday and he calls me on a friday, say he's just "been runnin" and that the guys would be at our house on the next monday to start the cabinets,i have used this company before in my kitchen, and I know the work quality is good, so I agree...one worker was here mon,tues,wed, and thursday he said he would be finishing up,but he would be there 3 or 4 more hours and I had to leave for work,so I called Mike..left message on phone that both my husband and I would be home around 6 and we would give him a check then..got home from work that night and everything was finsihed minus one cabinet door, I tried calling him several times.no return phone call ,i emailed him and told him everything looked great and we had a check, still no response, so a week later (now we are in july)i went over to his shop and told him i was there to pick up the door, he was very rude and arrogant, and said his worker should have been paid then (before the job was completed) the fact that I wasn't there when the job was actually finished was not his problem.so i paid him balance in full and took my cabinet door and installed myself, and i fixed up a few spots where the stain had leaked onto the painted wall(not my job) he knew we were trying to put our house on the market and still did not care if he slowed things up for us..