M&A Hardwood Flooring

"Thank you so much for your kind words! We're thrilled to hear that the crew delivered beyond expectations and that you're pleased with both the quality of the work and the overall experience. It's always our goal to offer fair pricing, clear communication, and craftsmanship that stands out. We're grateful for the opportunity and look forward to working with you again on your bathroom project!"

"We're truly sorry to hear that you're dissatisfied with the outcome of your flooring project. We recognize how stressful this experience has been for you and your family. It's important to note that Bona Red Out was a product you personally researched and selected, and our team applied it following manufacturer recommendations. We take pride in our workmanship and the professionalism of our crew, and we regret that the final outcome didn?t meet your expectations. From the outset, we tried to offer a resolution that would align with industry standards and deliver the best possible result. Unfortunately, those efforts were declined. Out of respect for your wishes, our team proceeded with the approach you preferred in hopes of honoring your vision. We understand your disappointment, and while we may differ on the root cause, your feedback helps us continue refining our process. We remain committed to transparency, accountability, and delivering the highest quality service to every customer."