ATLAS DOOR REPAIR INC

We had our garage door repaired by a very good technician, Randy who was both punctual and professional.  However, when I contacted their office, I spoke with a woman named "Janet" and inquired as to why, after the initial repair, on subsequent service calls, I was charged both a "service call charge" and a "fuel surcharge".  I was told that the cost of gasoline required an additional "fuel surcharge".  I explained that it seemed to me that this should be included in the "service call charge".  I didn't even get a chance to complain that I thought $25.00 was excessive as a "fuel surcharge".  I could not get a legitimate answer to my question and asked to speak with the owner.  I was told he was not in the office today.  I asked if she would have him contact me and she said "OK".  Before she could hang up I asked her "Don't you want to know my name?"  She responded that she had my name on her computer as the contact.  I explained that I was not the "contact" name she had and that I would like to know the owner's name so that I would know who it was when he returned my call.  She refused to give his name!!  I was alarmed.  Why would she not give me the owner's name.  After spending approximately $2000.00, it seemed to me that the least a company could do is treat a customer with respect and answer their questions.  Although Randy did a fine job, I will not be using the company again because of the "shady" way Janet handled this situation.