River City Roofing Co., Inc.

I called for someone to come look at our roof after hail and tornado damage and they had someone out within a day and then we had our new roof within a month. All questions were answered thoroughly and with quick response. I didn’t have to deal with insurance because that was taken care of for us. We highly recommend river city roofing for your roofing needs!

We requested a quote through Angie's List and heard nothing for several weeks, then they show up unannounced to inspect the roof for an estimate; he said he'd have the estimate to us in a day or two. We called their office every week to ask about the estimate and the office person would tell us they'd get ahold of their estimator and then we'd wait and call back the next week. After a few weeks of calling, we finally got a very high estimate (the highest of any company) and it included references to flashing for the chimney that we had already discussed with him to have removed. Basically, their estimator forgot everything we talked about and just slammed together an estimate based on the measurements they get from a picture of the roof. I know there were a lot of people needing roofs, but a professional organization would tell you that they are busy and may take weeks to get an estimate together, or they are so busy that they are not going to be able to do the work anytime soon, or send an occasional email saying they hadn't forgotten about us, etc. Not River City Roofing, they just never contact you, never return a call, submit a bogus estimate based on nothing that was discussed, and generally have no quality customer relations ability. We had a another company tell us they wouldn't be able to get to our roof for months and recommended someone else - THAT is a professional organization

Following a hail storm Tim and another person just shows up at one of my houses trying to drum up business - Terrific. After inspecting house-1 he said the roof was fine but it looked like hail damage to some of the steel siding, but he would like to return the next day with a special light to recheck. We said that sounded great. At our second house he said the roof was shot and needed to be replaced and that they'd see us the next day. Next day no one shows or calls. Week later still no contact from them. I send an email to Tim - again no response. So then I call the River City office and the lady tells me Tim is out with an adjuster, but she'd have him call when he returned. Days have gone by and still no return call - so I'm moving on to another company. ABSOLUTELY NO EXCUSE FOR NOT RESPONDING; even if it's only to say they are so swamped they can't help us.

Excellent and timely

We did not have the work done as it is too complex of a job. We live in a 4 unit complex and our neighbors are not on board with having roof replaced. To just replace our roof costs 3/4 of what it would cost to replace the whole roof. Corey was very professional and explained things well, but in the end we decided against replacing the roof which is unfortunate as we really want it replaced.

Excellent service! Called back same day and went to look at my roof. Proactively caulked it for me for free until could repair. Very friendly, explained things very well, and competitively priced. Highly recommend this company.

Amazing, is all I can say. They got back to me immediately with a bid. One week later they were out tearing off the old roof, repairing all the damaged wood and leaks. Putting on a new beautiful roof all in less than 2 days. They were so considerate about all my yard decorations and covered all plants and shrubs. The clean-up was fabulous all around my house and surrounding neighbors yards. Not a speck of material was left anywhere on the yard. I would highly recommend this roofing company and it's workers. Excellent workmanship from start to finish.

During a tornado in November, 2013, I had some shingles that were torn off the back side of my house. River City Roofing did an excellent job fixing my roof. A couple of months later, shingles on the front of my house came loose from a wind storm so I called them and they were there the next day and took care of it - no charge. I would highly recommend this company for all roofing needs.

Wow, just wow. My interactions with River City Roofing from the initial quote to clean-up were great. Not only did they offer good pricing and answer all my questions, but they went out of their way to accommodate me. I needed the roofing done before I listed my house for sale, so River City worked me in within just a few weeks and well ahead of the date of listing my house. Not all companies would do that. Also their crew was great. Not all crews would let a homeowner stand around and learn from them all day. They answered my questions and showed me some tips. I now feel relatively confident I could do the roofing myself next time. A great group of guys. Overall a great experience! I would do business with them again in a heart beat.

The roofing crew started on a very cold and windy day in February. The wind made the site kind of a mess. One of the crew supervisors showed up early the next morning and upon seeing the site was very apologetic. The site was there and cleaned up promptly. As with any job. There are always little things that can happen and you can Judge a Business on how they respond to those problems. I had a small area where the siding was cracked by the roofers and river city was quick to send a crew out to do the repair satisfactorily.

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I would use them in the future.

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I will use this provider in the future.

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It went very well. They did a really good job. They got in and got done within a couple of hours, cleaned up their mess and I had no issues. I would highly recommend them to anyone.

Great work!

We called them in the middle of the season and they were still able to work us in, even though they were busy.  They were here for almost an hour giving us a detailed inspection and explanation of cost and what they were going to provide.  The gentleman who did our estimate even caulked two holes in my roof to temporarily fix leaks until my new roof was installed.  This was before we even agreed to have them replace the roof.  I gave them a B on Responsiveness only because after we turned in our signed acceptance of the estimate we did not hear from them for over a month and my husband called and emailed a few times trying to get a date set for the install.  We were always able to contact SOMEONE.  Just played phone tag with the person who needed to set up our install.  The install was completed on schedule and looks great.  They cleaned up any mess - I think I found one old nail on my patio in the backyard.  The new roof is working great and is much more eye pleasing than the old one.

This firm has been around a long time and wad middle of the road on price and had good reviews, so we picked them. Really nice to deal with about fixing a problem at no charge before our install date arrived. Cleaned up the worksite really well. Rather profane vocabulary shouted loud enough to hear through walls and windows, thus the professionalism score. No leaks so far. Would use again.

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