Rich Murray Granite and Marble Works

Granite installed was gritty and Mr Murray promised to fix issue on 4 occasions. When it was obvious that no solution but replacement was the order of the day he ran away. We still stuck with gritty granite. See BBB complaint which he refused a mediator.

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The installers called as they were leaving the shop to say they were on the way. They were quick at dismantling my old  counter top and getting the slabs in place. One of the backsplashes was just a hair too high for the space and they took it back to the shop to correct it.  My original slab cracked as they were lifting it and I had to use an additional piece. You would never know that these counter tops were from 2 different slabs. My counter tops are just gorgeous. The fit and finish is beautiful. I remodeled my kitchen on a shoe string budget doing most of the work myself just so I could afford high end counter tops. It was worth every bit of it. If you are doing a smaller kitchen like I was ask to see remnants, they can save you hundreds of dollars. In fact, it was only $200 more for me  to go to granite than 3D laminate.
If considering natural stone tops this is the place to go.

We went to their business and found we could purchase a remnant of granite for our project,  they happen to have a perfect color match to my design.  They also put a top on half wall of shower where the shower glass would sit.  Over all everything came together perfectly.   We put in 2 vessel sinks and they cut the placement holes perfect and the faucet holes to match.  
They said they would be here at 9:00 on installation day and were punctual and set the granite and were gone in less than half an hour.   It is beautiful,  it took 4 guys to carry it in and install it.   Beautiful job.
His staff at office and here were very nice to work with,  even the young man who came and measured everything,  which fit perfectly when delivered.   Good Job Rich Murray staff.

A+

3/06 - Day 2Issues:     I called to confirm the 12:30 start time but No Jack, again! The young lady confirmed but couldn't guarantee the time; fair enough. They were an hour late. We were supposed to be first priority but they did another install that morning ahead of us while our counter top sat at the shop finished and ready to go, according to her. That's pretty understandable. It's just the principle of don't say it then. Raised areas remained a day later after demolition in the area where the corner counter top  was going that would have resulted in a fulcrum point on the back edge of the counter top. This is also the one that got broke the day before. It was corrected once I pointed it out to them. ·         They got it installed; yeah! Too bad the two counters were off by 1/4" on either side of the stove opening. They weren't even going to check. I got my level out to see because you could tell they were off. Oh, and the top and bottom island counters are off by a 1/16th which really doesn't matter, but at this point... really! They pulled the shims out of the first counter installed which got it about half way there and shimmed the corner counter to get them close enough that it wouldn't show once the stove was in place. The 1/4" surely would have and they weren't even going to check it. I asked just out of curiosity if they were level and one of them replied, "oh, they're never level". I thought about that and jokingly said, "well I'd like to know which way the eggs are going to roll off the edge". For the most part they were actually pretty level though, yeah! They did measure the opening for the stove 3 times and it was sitting right there so imagine my surprise when I had to forcefully wedge it into the opening??? I told them multiple times it needed to be 27" and even suggested they measure it themselves, the stove that is; it was sitting right there. Well, at least it went in. I asked about the shims that were placed under the edges to level them and asked about what supports the rest in case somebody hops their fat a** up there brakes it. I was assured it would be shimmed across the entire edge but later learned that actually meant "calked". At this point we need to revisit the "lifetime" "transferable" guarantee! Oops! No back splash for the island and nobody seemed to know why. I was finally told the shop forgot to polish the ends and they would put it on when they returned to do the other back splash. This is when I stopped them from making templates for the full height back splash and said that I wanted to talk to Rich before that went any further. I was looking for assurances. Shortly after that, realizing there was plenty of material for the 4" version we decided to change to it to expedite the completion of the job and put this nightmare behind us. We found out later that they would cut the 4" pieces and finish the next day, yeah!!! Since dishes were piling up and we'd already been without a sink for two days and I was previously assured they could slide the island backslash in behind the faucets I decided to go ahead and reinstall the plumbing. BIG MISTAKE! They scratched the brand new counter top sliding it in. It's not a big scratch and can surely be repaired but it's like buying a car and when you're getting ready to drive away they key the side and tell you not to worry, we can fix that. I wasn't home that day but it's the first thing I looked for and sure enough... REALLY! And all because the piece they specifically measure for the day before so that part could be finished didn't make in onto the truck. SERIOUSLY, REALLY! There's still the issue of the outlet covers too. When I called Jack about the invoice and asked why they weren't removed from it he said they'd already been sent out for processing and it was too late to cancel. This was on 3/7 and it was going to take 2 to 3 weeks to get them back. I told Jack, here you go giving me different stories again because when I spoke with Rich he told me they wouldn't be sent out until the back splash was finished so they could match the pieces to the area of the back splash they were going to be used on. Jack told me that... "because you [I] was in such a hurry they sent them out anyway and matched the pieces before they shipped them. BULL! I called back the next morning and asked for when they shipped, when they arrived at the supplier and were they in process. Of course I had to call back to follow up around 12:30 and Jack was busy with another customer. I said he should listen to my recording before calling me back and when he did he told me they shipped on 2/29, were received on 3/2 and that they were already in process, it was too late to cancel and they would be shipped out on Monday??? What happened to 2 to 3 weeks? I asked him to have Rich call me when he returned and had time to digest everything else that had gone wrong, which Jack agreed he would do.   So here we are...   It's in and for the most part it looks really great! There's that scratch and the inclusion that didn't get fixed right and the fact that I'm really not going to believe I got a lifetime transferable guarantee until I hear it from Rich personally, which is why we didn't shop around in the first place. I'll have to figure out a way to hide the fact that the island counter is too short but some dark paint and calk should take care of it. It's just that overall, WHAT A PAIN!... and what if I hadn't been there? Rich gave us his personal guarantee that we'd be happy with the outcome. I wonder what that's worth?   05/18/12 ? I?m still trying to get this thing resolved. What I learned it that what Rich Murray?s guarantee really means is that he guarantees the work will be performed to what he thinks you should be satisfied with based on his experience in the ?his? industry. I?m sure if you talk to him it?s just ?sour grapes? and a litany of excuses. That?s what I got when I asked him about the Better Business Bureau review when he got sued by another customer that he told me he'd done lots of work for??? On top of everything else the outlet covers were wrong. I?m still missing one and have 3 that I don?t need, which Rich said I could keep; I guess for my trouble. I?ve called three times to find out where the one I?m missing is and they won?t even return my calls. As much as I wanted to blow up at them I knew that wasn?t going to help and I?ve been more sarcastic in this review than I ever was with him. Well, except for the multiple times I asked him, "so what, I'm just supposed to find something I like about this?". He just shrugged and looked at me like I was being completely unreasonable. He admitted they "could" have done a better job of cleaning up when I showed him the pictures of the mess they left but ultimately said that I should be happy with it and that I had a really nice kitchen.

You be the judge. I've posted the facts and stand behind them. If I give you my personal gaurentee you'll be satisfied or happy, that's what I mean and I'll do whatever it takes to assure you are. What happened to personal integrity! The only reason I paid him in full was because I have integrity, but in hind site I wish I would have withheld the balance and made him take me to court.

The people there at the office were very helpful. They picked out what we wanted. They did an excellent job of matching the stone where it had to go around the corners and stuff. The only problem we had was that we had a sink installed at the same time, but they evidently dropped something in the sink. It has been six months now since that happened. Rich Murray himself said that he would come out and take a look at it, but he never has. We are still stuck with a dented stainless steel sink. Their delivering of the items was fine.

UPDATE: Rich Murray Granite and Marble has reassured me that the sink was not damaged by their employees. I believe that  he is an honest businessman and would not intentionally deceive a customer.

We may have overlooked the defect when we received it.