Renewal by Andersen of Central Illinois

The work they did was excellent and the installers were very professional

Alex, the salesman, was very knowledgeable and did an excellent job of matching woodwork, siding and other windows that were not replaced. He was helpful, professional and did not use pressure to purchase the most expensive products. He worked with us on financing. Mike Ward and his crew of Justin and 2 other young men were prompt and professional. Their work was excellent and they cleaned up afterwards and vacuumed the carpet. After the windows were installed, they demonstrated how the windows worked. The new windows are high quality. We plan on using Renewal by Anderson to replace other windows and doors.

The installation of our windows and doors went very well! We were very impressed with the installers, Aaron Moore and his helper Allen were the best. Professional and extremely knowledgeable making the removal process and installation a great experience. I wasn't impressed with the salesman Stephen, his tactics and attitude nearly stopped us from choosing Renewal by Anderson. I'm glad that my husband pointed out the great reviews and convinced me to give them a chance. Aaron and Allen are definitely great assets who really convinced us we made the correct choice!

The new windows installed today are awesome!! Cory Litz and Brandon were both very professional, courteous and efficient. Couldn't have asked for a more smooth install and now I have windows I can open by myself!!

The process was easy. Everyone was responsive and punctual. I felt a little misled since they described the windows as "wood" in the showroom. It wasn't until the salesman visited that they explained that they are PVC(vinyl) composite with sawdust core. Pricing is set up to get you to buy on same day of salesman's visit. A bit overpriced for what are basically high end vinyl windows. The windows seem good quality, but time will tell. Installation was ok but a bit rushed. A few things were not done like painting nail holes and the top of the wood framing was not quite flush.

The windows look incredible. Ease of use from gliders to those that open with a crank is simply outstanding. They are everything we hoped for and more. Todd and Aaron, the installers, were second to none. They both were at all time prompt, courteous, careful of our home, loved our dogs and made sure they didn't get outside when we had to have them in. They answered all of our questions and then some. They went above and beyond explaining things about both the inside and outside of the window. I don't think they ever stopped except for short breaks. They are a working machine. We can't wait to enjoy them, and I have already mentioned and recommended RBA to 4 different individuals/families. Keep in mind these windows are warranted for 20 years. We are very pleased and can't say enough of what they look like along with the whole process from beginning to end - including the salesman, Chad Kennedy. Just a quick note about Chad. These windows were a Christmas gift to my wife, and in the process Chad came to my home before the Holidays and spent nearly 3 hours going over every style of window currently in our home, what to replace them with, how they are made, what the installers will do, and answered every question I threw at him. We have 24 windows in our home, and it was done in 2 days. Job well done.

Making plans to replace windows in your house can really raise your anxiety. Our first stop was at the showroom and we met Matt who helped us look at samples. He introduced us to Chad Kennedy who answered some of my questions. Our in-home appointment with Chad was very informative. He brought samples of some different types of windows and already had some new ideas for my kitchen window. Chad was great in explaining the different options and making 100% sure that we understood the differences and knew what we were choosing. Having a solid understanding really removed the anxiety related to the project. I was impressed with the extra trip to our home by the staff to make sure that the stain on the wood was satisfactory prior to installation time. Our installers were Phil More and Eric. They were extremely polite and very neat and tidy. They were delightful to have working in the house for two days. It was a great experience dealing with these folks and we will next see about doing door replacement. The windows are lovely and we are very happy with them.

Very happy with the entire job.

unknown

When we went to the Renewal by Anderson showroom, we were pleasantly surprised by how knowledgeable Katie was.  She wasn't there just to greet people, she was there to begin the selling process - and she did a great job of that.  When the sales rep (Brad) came to our house he was excellent at explaining the windows, how they were made and the installation process.  He was very professional, friendly and courteous.  When the installer (Mike) arrived, he went about his business and completed the job in a timely manner, and cleaned up the debris from taking the old windows out..  We had Anderson windows in a new home we built many years ago, and knew of the excellent reputation the company had.  We were delighted that the Renewal by Anderson was the same high quality.  We looked into other replacement windows, but knew Anderson was the best and that was what we wanted.  We look forward to getting more Renewal by Anderson and working with Katie, Brad and Mike again.

unknown

Very pleased.  Salesman, office staff and installers were all vwery professional and answered all of our questions.  Installation proceeded without any difficulties. Installers thoroughly cleaned up after the windows were installled.

I was impressed by the teamwork of the installation crew. I would recommend them to family members or friends. In terms of price, it’s hard to say. It was the most expensive of the bids that we got. This was the first time I was buying windows. I felt I was going to get better services from them but their salesman was actually interested in the work as opposed to the others. Moreover, there were some, who were here for last ten minutes just basically taking measurements and not really talking to me about what it was that I was trying to accomplish by replacing the windows. I guess, another thing that impressed me, was the attention of the salesman because price wiseI would use their services again in the future.

They were very responsive but the workmanship left a bit to be desired. I like the product and possibly will use them again in the future if needed.

They were very prompt and very thorough. They are very nice. They gave me an estimate of $6400 for putting in the windows. They were like middle-line windows and really nice. I thought that it was kind of expensive but not unreasonably expensive. It was just a lot of money at that time.

We all were absolutely surprised at how well the job was done by them on the windows. They craftsmanship of the workers were good. They were professional, showed up on time and cleaned up after themselves. It was easy to get hold of them and I was pretty pleased with their work.