LA-Z-BOY FURNITURE GALLERIES

DO NOT TRUST THIS STORE, it will likely cost you THOUSANDS IN DAMAGE to your home and you will never get your furniture in the promised timeframe and when it finally arrives, there's a good chance it will be damaged. While performing a simple couch delivery the delivery men scratched my hardwood floors so badly that the floorboards need to be replaced. My Google review of the Peoria store has photos of the damaged flooring. At no point during the sales or delivery process did they suggest to put something underneath the couch to protect the flooring, even after I offered to do so and the delivery guys said it wouldn't be a problem. I have moved multiple couches by myself and never had an issue, so I unfortunately trusted what they said. They then proceeded to leave scratches in at least 6 different areas, all so severe they require replacing of the floorboards. The delivery men said nothing and just shifted the couch a little bit to cover the scratches before we noticed and left. Upon notifying the store within minutes of noticing the damage after the delivery guys left, they assured me we could work something out and had me go out and get quotes and pretended as if they were going to cover the cost of repair. They then denied my request for them to cover the repair bill. On top of all this, we spent over $6,000 for furniture and it took them over 12 weeks to deliver a couch that they said would take an absolute max of 10 weeks, the couch was badly stained and now, weeks later, they still haven't fixed it and we still have yet to receive other furniture from our order that we paid for in full months ago. Beyond causing THOUSANDS of dollars of damage to my home and refusing to pay for the repairs when it was ENTIRELY their fault, they then insinuated that I was lying about how the damage occurred and it took weeks for them to send the document that they claim makes them not liable for any damage done during delivery when they said they'd send those documents to me the same day. They never verbally mentioned anything about how they may cause damage during delivery and offer suggestions about how to avoid this and they actually told me I couldn't pick up the couch due to their policies, so they essentially locked me into using their delivery service and then proceeded to DESTROY my wood flooring while their "professionals" delivered the couch. Bottom line is YOU SHOULD AVOID THIS STORE AT ALL COSTS!!! The business and their employees are unethical and unprofessional. If you buy anything from this RIDICULOUSLY OVERPRICED store, you will REGRET it. Save yourself time, money and headaches and go to Sherman's instead - we purchased other furniture from them and they have fantastic service.

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Very professional from sale to setup. Sales person listened and was very helpful. Delivery men were respectful of our property and were very careful when negotiating the paths throughout our home. Definitely an A+ experience from start to finish.