Design Built Homes LTD

We had high hopes from this home builder company because of the initial good conversation with the president of the company. After a few meetings, we felt things were on track... however, after we gave them a good faith deposit, things began to go bad. We had meeting after meeting at mostly their location, which is quite a drive for us (and I had to leave work early at times to get there), then the meetings were non informative, and disorganized. We wanted to give them the benefit of the doubt, however, at our last meeting she was late, came out in her stocking feet, left to get some paperwork, and brought out a hand drawn kitchen that her 80 something year old dad drew on a legal pad. She also showed some cabinet examples that were brown - We told her on the first visit we wanted white cabinets. She would never give us prices, or narrow cost down, and when she finally did on our last meeting, it was way more than she knew wanted to invest. She also stated she knew about a type of framing we were interested in, but at each meeting she seemed to avoid the conversation about it. We lost trust in the company due to the lack of organization, and guidance they failed to give us. We wasted about 3 months of our time because we wanted to trust what she said... but in the end, it was just a disorganized bad experience. We asked for our $800 back because our service wasn't to our satisfaction... we actually did tell them to prorate it just to be nice; however, after several emails to and quot;remindand quot; them to send a refund, we only received $200 back.

They were hard to contact and the information on the website was not correct. She has been moving around quite a bit. She didn't really have the time to follow up on appointments that we had. I was told I would be given a quote but I never received. After I could not get in touch with her I decided not to use her. It was a hassle trying to get her to respond to my calls. I will not use her in the future.

We love the kitchen. It came out very very nice.

.Very friendly did work very good.