CUSTOM BUILDERS INC

PROS : Very well built. Carpentry work,finishing, trim work and painting are unmatched. Cons : The young man ( son of owner )in charge of CB at is someone that has no comprehension of what it means to be 100% accountable. He has no customer service abilities, has never had his job on the line because of his performance, or lack there of. I have had long conversations with all of the contractors that have long been employed by CB and this is the general consensus. 1. Early on we were told by him that he hand draws all of the prints. This is false. The designs are done by a local lumber yard, he then traces the elevations, has them printed at PIP, and then presents them. This was told to us by the contractors that have worked with CB for years. This is absolutely unacceptable for any reputable contractor. It creates unnecessary and unwarranted delays. Why in the world someone would do this is beyond any form of professionalism I have experienced. 2. The young man in charge is very thin skinned. Any questions regarding how or why things are being done are taken by him as an assault on his integrity. ( Again, this exposes his lack of qualification, accountability and concern for customer service issues ) His usual response when questioned about general and accepted practices are, " We have always done it that way", or , " I'll just take that out" 3. He refuses to be engaged. When you have problems, instead of taking the lead on the issues, he says you need to call the contractor. 4. Very little or no email communications. Always wants to have you come in with things that can be resolved via electronic communication. 5. A lot of the material that is presented in the office, siding, roofing, countertops, flooring, is obsolete. We found this out by researching manufactures web sites with endless calls. We notified CB that their product line has changed and updates should be made. Nothing was done on their end. WE had to do all of the background work to be sure that what was being offered was what we were going to get. All of the issues that we have experienced were handle in a timely and professional manner thanks to the integrity of those who work for CB, with very little or no help from the young man that is supposed to be in charge as a general contractor. If you have no problem paying for a general contractor who doesn't communicate in a timely fashion, manage the problems that you communicate to him, or take responsibility for the issues that you are concerned about, by all means, have them build for you. But beware, you will receive endless calls at work by contractors asking you to take time off to meet them to take care of things that you shouldn't have to deal with.