Arnold & Sons is a family-owned and operated business that has proudly offered offer complete plumbing, sewer and drain services to customers in Peoria, IL, and much of the surrounding area for more than 20 years. We are available 24 hours a day, seven days a week, 365 days a year for any emergency that may arise for our commercial and residential clients. We never charge overtime! Arnold & Sons sales, service, and installation includes: General plumbing Water heaters Drain service Video sewer inspection Sewer line location Sewer repair and replacement Water softeners Sump pumps and sewage ejectors Arnold & Sons is also pleased to offer senior discounts and special contract rates for commercial accounts. Our flexible financing plans are budget-friendly and we accept insurance payments. Our fully licensed team is responsive, clean, and professional on every call. To save you money, we charge by the job, not by the hour. Call Arnold & Sons Plumbing, Sewer & Drain today for emergency service or to request a prompt estimate!
drain service, plumbers, plumbing, plumbing service, sewer repair, sewer replacement, sewer service, sump pump repair, water softener installation
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Number of Stars | Image of Distribution | Number of Ratings |
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54% | ||
11% | ||
3% | ||
9% | ||
23% |
I phoned them because my regular plumber couldn't make it out today. The lady on the phone was very nice, said they'd send someone out and would call when the technician was on the way. She called like she said she would. The technician arrived a couple minutes later. When Joe arrived, there was something very cocky about his attitude. I took him to the basement where the floor drain was backed up. The water softener regenerates and dumps water down that floor drain. But it was clogged. Right away Joe replied that "someone has messed with this drain". It was because it had a plastic plug instead of a iron plug. Hard to tell, I only bought the house 4 years ago. And so what??? Once the plug was removed, the water did recede.
He explained the clog was probably in the p-trap but wanted to run some more water through the drain. He walked over to the water softener and without my permission, forced another regeneration. So when I said "well, cleaning out the p-trap shouldn't be a big deal", Joe had a dozen reason why it might not be so easy. But I said well, give it a try. And then he proceeded to tell me it would be $189. When I questioned him about the $99 special on the website and that the lady on the phone told me about, he said it was only for sewer lines. I replied that this line leads to the sewer line but he said it had to be the main line. This is not correct. Their website clearly says $99 drain cleaning and does not say sewer.
He also said that in his experience, the things he could do most likely would not clear the p-trap. But did I want him to try. Now at this point I'll admit I'm pretty heated. I asked him why on earth would I want to spend another $100 for something he doesn't think will work and can't give any guarantee on his work. He spouted back immediately that his work was without question but it was my house that had the issues. Then proceeded to tell me that you won't get any plumber out to your house for under $200. I wrote him the check, told him next time I'd go back to my regular plumber and to get out of my house. He threw the check back at me and said he didn't want my money. Never been so happy to see a contractor leave. Had he kept the check, this review would have been rated an F.
"Not sure how to respond to this. Our records indicate that we have serviced this home for the last 15 years. No reason for us not to work on plumbing. I assume there was a difference of opionion with new owner. Just not sure."
"Thank you for your opinion. I understand how price could be miscontrued as high. It cost alot to keep the door open these days."
"Thank you very, very much. We love serving you and you family."
"Thank you for your response. I know that plumbing cost are high. We have cut every overhead expense we could to make the price as reasonable as we can. With worker comp, liabilty ins. vehicle ins. state and fed uninployement, matching FICA and FUTA ...ect., which are all going up, it is hard to keep costs down."
"I am not sure why this person waited over 2 years to post this but this is my response. First this price was quoted up front and was not hourly as stated. We spent over 13 hrs trying to clear this sewer line; still quoted. Even though another company did get through the lin, our effort had some baring on this other company getting it open. The fact remains that this sewer line was grossly penetrated and overgrown with roots, that it should have been excavated to rectify the problem. Opening up the sewer is a temporary fix. The company that opened the sewer was not a plumbing company nor was the person a licensed plumber. This company only does sewer work."
"We always enjoy hearing from our customer. Thank you again."
"Our technicians are trained to look at problems before quoting any pricing. We did not find out that the person representing the house hold was not the owner but the renter. There was 3 hours spent in doing this job. Time is irrevelant we charge by the job not by the hour. The standard fee for pulling the toliet and cleaning the sewer and resetting the toliet at that time was $571. There was a complete explanation of the service rendered, the results of the service provided, to include a map of the sewer system. We are truely sorry that the owner of the property is not happy. This is a repeat customer."
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