AJC Home Services, Inc.

"In response to this request for refund of the deposit, we as AJC Home Services are issuing a full refund to the client. We want to acknowledge that there were circumstances with which we tried to work through with the client. We received information from the client and not the HOA who was "denying" the project and we asked for contact to the HOA decision makers which the client was reluctant to provide initially. A letter was received saying project was "denied" but referred to streets and sidewalks when this project was for concrete project for a driveway and the sidewalk from driveway to the house. It was our concern that the "sidewalk" in the letter from the HOA referred to the street/egress sidewalk. We were finally provided with the contact information for one HOA member and between emails and voicemails, we reached out 5 times to ask to be able to discuss the scope of the project and clarify the details as based on the letter, that was not made clear and was a vague reference to only sidewalk and did not address the driveway. We repeated to let the customer know in our communication with them that we would refund the money once we had received a denial from the HOA when it was allowed for us to discuss the details/scope of the project so that we could either adjust the project to meet the expectations of the HOA board or accept the final denial of the actual project from the HOA board in documentation to us."

"Thank you for working with us, we appreciate the opportunity to provide services for you."