Covenant Htg & Air Cond

I requested and received a phone estimate from Charley at the end of February with work to start the first week of April. When I called to get it started, they had no record of the estimate or the work to be done. We got that taken care of, but they didn't show up on the date we agreed. When they did come, they expected me to have the shower apparatus and the drain assembly. No one said anything about it when I made the appointment. So, another delay. Communication was an issue throughout the project. Phone calls not returned; miscommunication about the work, for example. When I finally got them to return to put the drain in, Charley kept insisting we needed to cut a hole in the ceiling of our kitchen to "take the line back to the stack." My husband showed him the alternative we wanted to have done, and Charley argued with him. He did at last put the drain in and left. When we checked it later, the drain wasn't level, and my husband had to re-do it before the tiler came the next day. On the positive side, they didn't charge us for the drain work -- which took about 30 minutes. I sent an email to the owner and asked him to come and check the work before my husband fixed it. I didn't receive a reply.

Very professional, knowledgable and friendly.

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