OZARK WOOD FLOORING

Ozark did 2 jobs for us.  The first was the removal of all first floor boards, repairs to subfloor, and installation of new flooring.  Ozark did a great job and we are very happy with the result.

However, our experience with the second project was vastly different.

We came home to find that area had not been properly masked.  Sanding dust in all other bedrooms and up the attic stairs to living area there.  We spent 6 man hours sweeping floors and ceilings and washing where needed.  Bedroom floor had numerous runs and pools of sealant. Patch in bedroom did not match floor.

Ozark responded promptly and screened floors in hallway and bedroom and re-applied seal.  They also replaced the patch, making it very acceptable.

Job was still not to our satisfaction (numerous runs and pools of sealant).

Again the company responded promptly and sent a different crew, which we requested.

Again we had uneven surface finishing and one smaller pool, somewhat hidden by door.  Additionally, the new flooring installed in the hallway has large oval marks from the screening.

We decided that we didn't want them to try to fix the problems again, so we asked for a reduced price.  They responded by giving us $200 off.

The work was to be finished at the end of May, which they did.

The required re-working took us until the end of June and we are still have floors that do not look professionally finished.

We are not happy with the floors and we are not satisfied with the refund, but will not take the matter any further.

unknown

I picked the style, and color and they lent me sample books so I could match existing kitchen cabinets and see how the flooring would look. Once I signed the contract and gave them a deposit, they promptly set up an appointment. The wood was delivered prior to the appointment and they coordinating with our schedule for that delivery. Four of them arrived promptly at 8am and worked steadily for 3 days, ending at 3pm each day. They were friendly and helped us to get around the house during their work. Luckily, we had 2 rooms on the first floor that were carpeted, so we could  eat breakfast each morning without disturbing them. Of course, noise and dust was an issue since they were cutting boards in the dining room due to the cold/snow outside. We left for most of the day and returned home around their 3pm quitting time.
After 3 days, they were completely finished and the floors look wonderful. They are a huge improvement over the dated and cat-stained parquet that we had before. I am very satisfied with the quality of their work and with the price. They were very professional and I'm extremely pleased. The stairs look great after ripping up old wall-to-wall, too. And I'm grateful that they did not have to rip up the parquet and instead installed it as a 'floating floor'. Only down side is that all doors (exterior and closet) needed to be planed so they would open, which they did.

We have used Ozark before and have been very impressed with the quality of their work.

I've used Ozark Wood Flooring for many years and I've always been satisfied with them. They have good customer service people there.

They were very professional. They gave me a very detailed report and explained the work they would be doing. They offered a unique finish that has held up very well with two dogs in the home. They suggested a design to highlight my fireplace, so they were very creative. The creativity, professionalism, and expertise were above what I expected. They were not the cheapest and not the most expensive.

    We bought a house in late April, the floors were the first thing we wanted done as we ripped up the old carpet.  We had three estimates and Ozark ended up being the middle in terms of price.  They weren't much cheaper than the highest estimate but the lowest estimate/contractor just didn't sit right with us.  The owner of Ozark was the man that gave us the estimate and he is very personable and did explain things that neither of the other two contractors did and he had the most options to choose from.      
    The job was estimated at three days.  It barely took a day and a half.  Unfortunately, part of this was because the crew didn't remove the "shoe" which is the strip of wood at the bottom of the base board from any of the bedrooms.  We had originally asked to be taken off so we could paint it and refasten onto the baseboard and so the floors could be refinished from wall to wall.  The next thing they said they were going to do and never did was fill in the small holes in the wood left from the nails and staples from the carpet that used to be there.  A lot of holes were filled in but many others were not.  When we called they said they would send someone out the next day.  They came and filled a few more holes in but far from them all.  Finally, I called the owner and asked what why they hadn't filled in all the holes as we discussed and he said that the holes were too small to fill in.  The holes were no smaller than the ones they already filled in, so this just seemed like an excuse.  He came and surveyed the situation and filled in some of the holes and said he had to leave and that he didn't know when he'd be back to finish.  He ended up never coming back, but someone camer back to drop off the final bill in our mailbox.      
    I had hoped that the initial error of not removing the shoe would have made him be a little more dilligent with the rest of the job, but it was get it done quick, get the check and get out.  Really disappointed after seeing the positive reviews of the others, but I have to think if you simply want your existing floors redone these guys are good, if you're redoing a wood floor that's been under carpet, call someone else. 

The workers arrived on time and did a good job of covering all cabinets and doorways to minimize the dust. Came back a second day and lightly sanded floor again. After sanding, applied another coat of the semi-gloss.

I got estimates from a couple of flooring companies, but the representative from Ozark impressed me because he took the time to explain the job in detail and the options for finishes, and he made a suggestion about creating a picture-frame effect around the fireplace hearth in the living room, using walnut to contrast with the light oak floors. That small detail turned out to be my favorite part of the finished project. The job went according to plan. The materials were delivered when they said they would be, and the workers arrived on time and completed the job on time with no issues.

It took two weeks to perform all the work. They worked methodically and efficiently and did a fine job.

The service was outstanding. I had estimates from 8 different companies. This was a difficult job but they were wonderful. Jim and his long term employees were time flexible, reliable, and professional.

We looked into several companies and decided to use this company because the owner understood what the job would entail. I had confidence in his ability to take out three flooring types and level the subflooring. They were accommodating while we still had to live there. Although the estimate was the highest, I feel that we got what we paid for. He was also personally recommended to us.

unknown

THEY DID A WONDERFUL JOB AND THE GUYS WERE VERY NICE.

THEY FAILED TO REPORT ON OLD GASH MARKS ON THE FLOORS, WHICH SANDING DIDN'T REMOVE. INSTEAD, THEY APPLIED THE FIRST COAT OF FINISH. WHEN I FOUND THE PROBLEM AND ASKED TO HAVE THE BAD BOARDS REPLACED, THEY SAID THEY DIDN'T HAVE TIME, THEY HAD 'BIGGER CUSTOMERS' THEY NEEDED TO SERVICE. AFTER OFFICE STAFF SCREAMED AT ME FOR 15 MIN. THEY FINALLY SAID THEY COULD MAKE A REPAIR IN A WEEK. THAT WAS TOO LONG TO BE OUT OF THE HOUSE, SO WE ACCEPTED AND PAID FOR THE BAD WORK.