COMCAST CABLE

My interent stopped working suddenly so I called Comcast They said I needed to upgrade my modem to a 3.0 modem. I went and purchased what I needed and paid $60 to get it activated. Called the number to get it activated and gave them all the information they needed waited a while and it wouldn't work. I called back and it turns out the first person didn't write down the correct ID number for me. They went through it all again and got it working. Next morning I had no internet again. I called them and went through it all unplug, plug in, refresh and all of that. This has been happening for months. They get it working and then it stops. finally they came out and said the splitter outside was broken. They fixed it said I was getting a strong signal and everything worked. That night I went to watch TV and there was no TV. I called the number and they were able to reconnect over the phone. I got up in the morning to check my Email and I had no internet. This keeps happening. I am paying for a service that doesn't work. Every day I have to call about something. They need to send someone out to fix the problem so this stops. I've upgraded like they said I needed to now THEY need to do their part.

They gave generously of their time, there techs were very helpful over the phone and everything went smooth. I've had no problems with them and have used them for twenty years. I called when I was having problems figuring out how to set up the modem by myself, and they kindly walked me right through setting it up by myself at my house.

I try to have as little contact with them as possible. Until recently there's only been one cable provider in Parkridge so you had to take what you get and its horrible. One of the worst run businesses that I possibly could comment on. There is a very poor coordination between the service line that you call and the field crews that actually come out to the house. Very poor communication between the home office and the crew that comes out to service your house, also. Its been horrible. They installed all the maintenance in our house, the cables and everything else, but they have no record of anything they've done before. Its always start anew, where is your box, where does this come in, how does that work. You're my cable company, you installed it, why don't you know!? I get plenty of excuses. You talk to a supervisor and its a brand new start over file. What about the continuity of the conversation we've had previously? No records, no communication. I get the feeling they understand they're the only cable company in town and if you want cable, you are going to take what we give you. That's the attitude that they have. When I say the attitude, there are some friendly people on customer service that are a façade. There's no real meaning or commitment or value or service at Comcast, corporately. We've had missed appointments on varied cables by the dozens. Dozens! Call supervisors and can never get a supervisor to call back. No customer accommodation. They've used independent contractors to do different parts of it that had no respect for the property that they're on. Its really, of all the businesses that I've dealt with in a lifetime, the absolute worst. I've been a member with them for 12 years. I see advertisements on TV and in the mail for new customers. That's not available to me because I'm a current customer. What kind of insanity is that? I've been with a company 12 years but somebody that's never been with them gets better rate, a better deal, than I do? I just want the same courtesy as someone they've never met versus someone who's spent almost $4,000 a year on them. As soon as I have any viable option to leave them, I'm going to leave them a file a better business bureau complaint as I go.

Initial installation in July fine. However have been waiting since July 9 for new supply line to be buried in my front garden. Also was not able to get comcast to install additional outlets in house which required fishing thru internal walls . Quote from service tech they are not qualified to do this or want to do this. Also am running my internet service all on wireless thru their router. iPad iPhone and computer and have frequent disconnects from internet and difficulty in reconnecting. Be aware that unless you are hard wire connected thru their router they want you to pay a subscription service to solve your wireless issues!! I currently solve issue by rebooting Comcast modem and router but this is extremely frustrating to me. I believe this is comcast issue who don't seem to care . They have monolopy In my area.

Comcast was expensive and they had lousy service.

I am not really pleased with them. I don’t think there was a charge when they came last time but I pay monthly for the service. It is a long time since my internet; cable and phone are out of service. Unfortunately we have to continue to use them.

They were the only people in our area when we moved into our house. Our services have been good. There are periodic problems and they are not always terribly responsive. The availability of channels and the price they offer is very competitive.

There is nobody else in Vernon Hills or in the area that we could use. The service is adequate. We have to bring our boxes in to them so the service is inconvenient. The cost of the service is high. We haven't had any need for service so they are okay. We will continue to use them because there is nobody else in the area. We've been using them for 10 years.

After many years of decent but expensive Comcast service because it was the only option in the building where I was living, I moved into a building where RCN was the only option and cancelled my Comcast account. Comcast offered several options to return my converter box and remote control. I chose to return it in a pre-paid USPS envelope that they sent me. This was clearly the incorrect option. Comcast did not pre-pay the extra $2 for a trackable delivery, and because it was pre-paid, I was unable to add that option at post office. To make a long story a little shorter, Comcast subcontracts the administration of pre-paid USPS mail returns to a third party, which made dealing with issue even more complicated, as I was receiving telephone calls from both the third party and Comcast requesting the return of the converter that I had already returned. I provided the receipt number from the USPS to several individuals, all of whom assured me that there was probably a delay in receiving it. I finally asked to speak to Comcast manager who wrote an "escalation ticket" to the home office and assured me that someone would call me in 24-48 hours. He would not give me a direct contact number for the home office but assured me that I would receive a call. I mailed a letter to the corporate headquarters in Philadelphia detailing the whole situation and including copies of the only receipts that USPS gave me. The only call I received was from a collection agency about a week later demanding $150 for the converter. At that point, I had had enough and was suddenly more interested in keeping the collection activity off of my credit history and just gave in. If I knew then what I know now, I would have gone to the nearest local Comcast office and returned it that way, because in the end this "convenient" method was far more expense and hassle than promised.