GENKI MANAGEMENT

Disappointing. We had a 12 month contract but we asked not to renew. Genki initially seemed knowledgeable and reliable; however, our Board soon realized we were more on top of things than they were. We found them to be disorganized, unreliable, and extremely tardy getting proposals, accounting information, etc to our Board. Our Board realized we were paying for a service and doing the work ourselves.

Genki seemed promising at first. They immediately responded to my outreach and had so many great reviews, but that didn't last very long. For some reason, they show up as a relevant property management company on Angie's List within the search engine that supposedly services my area. Upon contacting them they told me they "didn't really " service my area and needed to have a "team meeting" to discuss pricing and logistics. I was told I would hear back within a day or two with an answer...and nothing. It's been almost a week - I sent follow-up emails with no response, despite my communicating this was an urgent need. If you don't want to work with a property or a new customer -- that's fine -- just at least respond and let me know so I know whether I should continue my search or not. It doesn't take much effort to communicate, especially with the convenience of email. So disappointed as I thought our search for a property management company was over....back to the drawing board.

We are happy to work with Genki and will continue to work with them going forward .

We (8 unit condo building) hired Melanie about 10-12months ago after very poor management from CPS (Chicago Property Services) and it's safe to say that we are glad we did. Melanie's communication skills are superior and her attitude is always positive. She makes sure the contractors she recommends are the best at what they do and charge fair pricing. For that reason our costs have gone down, and we have been able to schedule projects well before projected times. She is very punctual and a phone call away and the reporting is simple and straight forward. Melanie is on top of all periodical filings, contract renewals, and contractor scheduling, reducing the need for one of us to keep an eye on everything. I highly recommend Melanie!

we have been having a leaking problem in our condo. Melanie has been working with a contractor to figure out a solution. She is really good at keeping us posted and reminding us of the appointments. but overall, whenever i have an issue with our condo or a question, she is always reliable and will provide some helpful information as long as she has it. i'm very grateful for her service and support.

Smooth transition and Genki is currently up to speed on all building issues.

I highly recommend Genki Management to the manage the needs of your condo association.

I am a realtor who is always wanting to find qualified business people that offer quality services at reasonable rates for my clients. I have referred Melanie Cantorna and Genki Management several times to clients who were less than thrilled with the service they had been receiving and the exorbitant rates they felt they were paying. Each of the times I referred Genki Management, the condo association felt she offered significant value at a very competitive rate, and indeed decided to use Genki as their management company. Having spoken with Melanie and determined that she is client-oriented, hard-working, and accessible, I then began to refer her for clients needing her services. My follow up conversations with my own clients who asked for a referral for property management were exactly what I wanted to hear - each reported that she was professional, prompt, attentive, and the rates she charged were extremely reasonable. Based on each interaction I have had with Melanie Cantorna and Genki Management, as well as the positive response that my own clients have had for her and the services that Genki offers, I will happily continue to refer anyone looking for a highly competent property management company to Genki Management!