Out of all the vendors I used for a significant house renovation, Wolf was the most disappointing. They came recommended by my realtor, and, to do my homework, I visited their nice showroom way out in Palatine, where they proudly show off their (supposed) quality cabinets in order to, as their website claims, 'create a kitchen of your dreams'. Their prices are competitive, and I asked a lot of questions about the quality, but I was promised a great product and was told that supposedly Studio 41 sells these exact cabinets as well (unsure if that's accurate). The initial planning process was easy. Andy came out to measure and Julie creates the design in their 3D computer program for the cabinets (naturally you'll have to work with someone else for backsplash, hardware, appliances, etc). The overall cabinet options are limited but fine. Although my contractor could have installed the cabinets for half the cost, I chose to go with Wolf since this is their specialty. It is my understanding that they have had the same installers for many years, so I had every reason to believe that they were the experts. Some of the details of the installation were sloppy--but what was the most gut-wrenching issue is that while the installer was installing the door handles, his drill bit was old and he drilled too roughly, causing the majority of my BRAND NEW DOORS that I just spent thousands of dollars on to splinter around the drill holes. Sure, the splinters are on the inside, but the damage was on 32(!) of the doors. One is a mistake, two is a bad day, thirty+ is irresponsible and unacceptable. I asked for them to replace the doors. Julie promised that they would fix the mistake and that, according to an email from her, that they are always good with their word--but they just dabbed paint on the splinters which doesn't solve the problem since there were divets in the wood. The installer was clearly offended that I noted his mistakes and thought my expectation to have cabinets installed correctly was unreasonable, which resulted in him making rude and inappropriate comments to me--so much so that I did not feel comfortable with him in my house, so I requested that he be removed from this project. After communicating again with Julie that I did not find the solution acceptable, I took the site plan and specifically marked which doors needed to be replaced and was told they'd order new doors. That was in July 2018. I followed up every few weeks to see the status. I knew it would take longer than the month total it took me from the initial measurements to installation, but finally after jerking me around for five months the doors came in. Hallelujah! Except they only sent 17 instead of 32 and there was no rhyme or reason to which doors they sent. AND almost every one of the 'new' doors had some sort of flaw to it. Wolf Cabinetry claimed they were brand new doors, but, for example, one of the door's edges are all worn. Another came with odd drill holes already in it. After challenging them on this issue, they claimed the cabinet doors were brand new and divulged in an email "the factory did notify that since these cabinetry are mass production, standard, affordable price, they are not high end and will have imperfections on doors." In January when I asked about timing of replacement, I was told, 'now we are waiting for new batch of cabinetry but it will only arrive this spring from China'. Huh? Another 4-5 months? What a headache, what horrible quality, what bad business practice and what poor customer service. Definitely not a partner to create 'the kitchen of your dreams'