Tick Tock Clock Repairs

Alex is not only knowledgeable and professional, he is considerate and kind. My brother’s grandfather clock stopped chiming. We contacted Tick Tock Clock. Alex came to the house. He needed to take the workings back to his shop to repair. He gave a 11/1 completion date. Shortly after, we received word from our doctor that my brother’s cancer had spread and he has only a few weeks to live. My brother was sad that he would never hear his beloved clock chime again. I called Tick Tock and told Alex. He spent his entire weekend making the repairs needed. And returned to install it the following Tuesday. We wheeled my brother into the living room, and he heard his clock again. He cried. So did we. Thank you Alex. We are forever indebted to you. We were so fortunate to have found a company so passionate about his work. And a kind heart.

Alex determined that a cog on one of the wheels was worn down and that's why the clock stopped ticking. He disassembled the entire movement and took it back to the shop with him. He indicated that the repair would take about two weeks.

We recently used another company to help is with a English grandfather clock. I was not impressed, i dont even think he new how to take it apart. After that experience, we called Tick-tock, and we set a appointment up with Vicky. The person who visited us was named Alex. He was professional, diagnosed the problem and took the clock in to be repaired. After completing and doing the delivery, it now works perfectly! I am so thrilled to have this heirloom up and running. A+

Dropped off the clock at their drop-off location at Byring Jewelers in Palatine three weeks ago. Pickup clock yesterday. Clock chiming is not working properly. Clock alternates the one chime it should have on the half-hour with multiple chimes all over the board. Also, chimes only once on the hour even though it shows 4, 6 or 12 o'clock. Will need to bring it back for further review. Had to bring back two more times as clock still didn't chime properly and then the bell striker wasn't coming in contact with the bell.

Was timely in response, showed up on time, did work promptly and was reasonable. Excellent service, I would highly recommend

Excellent. Alex was timely in returning our call for an appointment and was on time for the appointment we set. We had expected that he might have to take the guts of the grandfather clock into the shop, but ultimately that was not required. The appointment lasted just under an hour and Alex was able to resolve our issues without having to take parts of the clock back to his shop. It has been four weeks since the service call and everything is great.

Alex was running a little late and he called to let me know he would be at my house in 30 minutes. I showed him the grandfather's clock and he asked me if anything was wrong with it. Just need an annual maintenance cleaning and adjustment. He also looked at the mantle clock where the big hand fell off and all it needed was a pin to hold it in place and he fixed that in less than 10 minutes. He didn't charge me for this repair.

I used the Angie's List coupon offered plus paid a deposit to have the clocks repaired. They were picked up in March. The Seth Thomas needed new internal works and the Elgin needed a new battery operated motor. I was told parts needed to be ordered for both and to expect the repairs to take approx.4 months. After a 2 month delay due to unforeseen circumstances, the clocks were returned to me. The Seth Thomas had all new interior workings and the Elgin was restored. They both work beautifully and they chime and keep the correct time like they haven't done for a long time. The clocks have a 2 year warranty and if I have any questions, I can call.

I will use this service again and recommend it without reservation.

Still not done. Phone is full off messages. Earlier messages not answered. Do Not Use them!

Repair worked perfectly, but it took a lot longer than expected. They apologized and gave a discount.

A very personable and knowledgeable young man. Clock is promised within 6 weeks.

We couldn't be more pleased! My online request for service on this 35-year-old grandfather clock was answered within a couple of hours, and included a very reasonable estimate for the work. Alex came out two days later to do the repairs. He saw exactly what was wrong, fixed the problem, oiled the mechanism, and answered all our questions. I asked if there were some way to mute the chimes, and told him every other service person who had worked on this clock over the years had said no, but thought I'd ask anyway. He was surprised, said it's actually an easy thing to do. He was able to change the position of the hammers so the chimes are so much nicer now. There was no extra charge. Why no one else was willing to do that, we'll never know. Alex is very knowledgeable, pleasant and cheerful and was a pleasure to work with. The clock is keeping perfect time, sounds great, and we are completely satisfied with the work. We will never call any other repair service for this clock or any others we have. We recommend Tick Tock Clock very highly!

I dropped it off at a local jewelry store and someone from Tick Tock picked it up from there. The first time I sent it in it took three months until it was finished. It worked at the jewelry store when I went to pick it up, but when I got it home (12 minute ride), it didn't work. I returned it to the jewelry store, and this time it only took a month to repair. Again, worked at the jewelry store, didn't work when I got it home.

WE CALLED 3 WEEKS IN ADVANCE FOR OUR PURCHASED ANTIQUE 'MORBIER' CLOCK TO BE REPAIRED. EXPLAINED THE ISSUES OBSERVED AND THE FACT THAT IT IS A FRENCH 'MORBIER' CLOCK! HE WAS ASKED IF HE HAD REPAIRED AND WAS FAMILIAR WITH REPAIRING THEM AND HE HAD CONFIRMED THAT HE WAS. WE SET UP THE APPOINTMENT FOR HIM TO COME IN AND TAKE A LOOK AT THE CLOCK.----LONG STORY SHORT, WHEN MR. DENNO SHOWED UP , HE HAD A 'DEER HIT WITH HEADLIGHTS!' EXPRESSION ON HIS FACE!---SO OBVIOUSLY 'CLUELESS' AND SO OBVIOUSLY 'NEVER' HAD REPAIRED OR 'SEEN' A COMTOISE , MORBIER CLOCK! HE SAID I NEEDED TO REPAIR ITS WOODEN CASE FIRST! THE CLOCK IS JUST SITTING IN THE CABINET WITH A BROKEN BASE AND NOTHING AND ABSOLUTELY NOTHING TO DO WITH THE 'CLOCK' ITSELF! WHEN ASKED WHY DO WE NEED TO REPAIR THE CASE FIRST, HE GAVE A 'NONSENSE' EXPLANATION !---HIS INITIAL REACTION WAS , ' IT IS BIGGER THAN I THOUGHT!' ----REFERRING TO THE TALL WOOD CASE ?!?!---AND THEN HE SAID ,' HE DIDN'T COME PREPARED FOR REPAIRS!!!-----OH BUT HERE IS THE 'BEST' PART: HE DID NOT COME PREPARED, BUT HE TOLD ME I NEED TO PAY HIM $50 FOR HIM COMING OVER!!!!----SO I PAID THIS 'CLUELESS' INDIVIDUAL ' $50 ' TO COME OVER AND DO 'NOTHING'!!! WOULD I USE HIM?????--------A BIG FAT " NO " !!!!!!

Have used this clock repair service before through the years. Left an antique wall clock at their pickup up point at a jewelry store in Palatine on April 5th.. Receipt was given to me under Tick Tock's name. Forgot to mention on the receipt that the clock keeps stopping after only five minutes. Because I left this information off, I called the repair shop on Apr. 9th and spoke to Jim Denno letting him know what the actual problem was. He said he would be calling me back as i had asked for an estimate.

Called Jim Denno on Nov. 17rh and he said the earliest he could come to service my grandfather's clock would te Dec. 8th. I said ok and he indicated that he would call me prior to the appointment to confirm. JIm's son, Alex, called on Dec. 1st and indicated that they had a cancellation asked if he could come that afternoon to service our clock. I said "ok" and within an hour he was at our house. He worked on the clock for about 45 min. and then told me that some gears might need to be replaced in a year or two as the clock was now 15 years old. He was polite and professional.

Jim was excellent. He quickly called us back to set up an appointment at our house. Jim arrived timely and quickly accessed the needed repairs and cleaning for three different clocks we own. Jim completed the repairs while on site. All three clocks are now keeping perfect time.

Left a message. Got a call back within one hour. In home service was scheduled with 2 days. Arrived on time. Quoted a fair price. Removed the movement. Returned it repaired earlier than expected. Runs like new.

Jim arrived on time, serviced the clock professionally and courteously and noted that there was a part damaged during our move. He placed a call on the spot to get a quote for the damaged part and offered to work with our movers assessing and repairing the damage. He could not have been nicer. The clock is ticking perfectly now and I plan to call him on a go forward basis to handle any issues my clock may have.

Dropped off clock at provider's home 9/19/14 after 5:00PM. Jim's son, his assistant, appraised the clock and advised it would be ready by Christmas. He took the clock in the other room for an estimate. I expected 250.00 - 300.00 for the repair. They were to do a complete overhaul, new bearings, & clean & oil. Why so long? The parts come from Switzerland. Europeans do not have the same sense of urgency that we do in the Chicago area. This clock was brought back by my Dad & his wife ablout 29 years ago. I did not know these clocks need maintenance every 2 years (oiled, lubed, etc.) repairs like this take time, so waiting a few months was within reason. As promised, Jim called me a week before Christmas. He was concerned that the music box was cracked and would make a little click sound before playing "edelweiss." That piece had no replacement. I'm very pleased with the repair and appreciated him being upfront about not being able to replace that part. To me, it's barely noticeable. I'm pleased with the repair/maintenance. In my opinion. it keeps great time and sounds fine. Now wiser, I will go back to Jim for schedule maintenance on this clock as well as my other cuckoo.

Excellent job! Jim was responsive and professional. After fixing the clock and oiling it, it worked for about 25 minutes and then stopped. I called Jim and he returned the call within the hour and walked me through the corrective actions. After repeating the steps a few times, the clock is now working like a charm. Jim explained that the oil needed to work through the gear mechanism to work. He was right! He also provided me with instructions on maintenance of the clock, including how to wind it, how to move the hands and how to change the chime settings. Jim then called me the next day to see if the clock was working. Excellent service! I highly recommend him!

My husband called Tick-Tock, since we hadn't heard a response after contacting through Angie's List. Jim was very responsive on the phone and set up an appointment to come to our home and check out our grandfather clock, which was not operating and chiming like it should. When Jim came over, he went right to business, commenting on the quality and age of the clock, as well as the problem and fix in a very understandable way. Jim has been in this business many, many years and knows grandfather clocks. He even took a look at our much older mantel clock at no extra cost, and did not try to sell us. He did tell us what it would cost to put a new movement in there, which sounded reasonable to us, but he did not encourage the service anytime soon. He told us to enjoy it for a while just the way it was. Jim was full of information about clocks and very eager to answer our questions. Jim is a professional, but is also a very personable and friendly. He is definitely worth a call to, because his expertise is very evident. We plan to continue with Jim in the future with both our grandfather and mantel clocks.

I would definitely recommend Jim Danno to anyone wishing professional repair service for a treasured object. He did a wonderful job on my Grandfather's clock. It now runs, well, like a clock! It was a pleasure to listen to him and learn something about the care and maintenance of these clocks. He also said the clock would take about two months to repair. He was right on time.

Jim is tops! I've recommended him to anyone I know who has a grandfather clock. He responds to phone calls and checks his e-mail, he is prompt for appointments, he is professional, and he explains the work he is doing so that I can learn how to better care for my clock. I highly recommend him!