Tick Tock Clock Repairs

About us

Additional Address - 404 S 3rd St Geneva, Il. Additional Phone - (847) 991-4230. Today Tick Tock Clock has serviced clocks in some of the most prestigious locations in the Chicago area. We have repaired clocks that date as early as the late 1600's as well a new and modern. (Sorry, no oven or car clocks please.) We are truly a "lost art". Everything is done by hand, one-on-one, correctly. All major work is guaranteed and we stand behind it. So, "If it don't Tick Tock to us. "

Business highlights

Emergency services offered
49 years of experience

Services we offer

Clock Repair

Amenities

Emergency Services

Yes

Free Estimates

Yes

Reviews
4.718 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
6%
3
0%
2
0%
1
6%
Showing 1-18 of 18 reviews
Tina G.
Oct 2022
5.0
Yes, I recommend this pro
Alex is not only knowledgeable and professional, he is considerate and kind. My brother’s grandfather clock stopped chiming. We contacted Tick Tock Clock. Alex came to the house. He needed to take the workings back to his shop to repair. He gave a 11/1 completion date. Shortly after, we received word from our doctor that my brother’s cancer had spread and he has only a few weeks to live. My brother was sad that he would never hear his beloved clock chime again. I called Tick Tock and told Alex. He spent his entire weekend making the repairs needed. And returned to install it the following Tuesday. We wheeled my brother into the living room, and he heard his clock again. He cried. So did we. Thank you Alex. We are forever indebted to you. We were so fortunate to have found a company so passionate about his work. And a kind heart.

Fred F.
Apr 2022
5.0
Yes, I recommend this pro
Alex determined that a cog on one of the wheels was worn down and that's why the clock stopped ticking. He disassembled the entire movement and took it back to the shop with him. He indicated that the repair would take about two weeks.
Response from Tick Tock Clock Repairs

"Thank you so much [Member Name Removed]! Glad everything is working well!"


Robert E.
Jan 2020
5.0
Yes, I recommend this pro
$400
Perfectly.

Roger G.
Mar 2019
5.0
Yes, I recommend this pro
excellent repair

Fred F.
Nov 2018
4.0
Yes, I recommend this pro
$150
Dropped off the clock at their drop-off location at Byring Jewelers in Palatine three weeks ago. Pickup clock yesterday. Clock chiming is not working properly. Clock alternates the one chime it should have on the half-hour with multiple chimes all over the board. Also, chimes only once on the hour even though it shows 4, 6 or 12 o'clock. Will need to bring it back for further review. Had to bring back two more times as clock still didn't chime properly and then the bell striker wasn't coming in contact with the bell.
Response from Tick Tock Clock Repairs

"Mr Fishrup, We are sorry for your inconvenience in this matter! Rest assured, we will definitely get this right as we stand by our work 100% !! We pride ourselves on providing some of the best clock repair work in the trade. We will look for your clock and will take care of if right away!"


Angela D.
Oct 2018
5.0
Yes, I recommend this pro
$1,100
We recently used another company to help is with a English grandfather clock. I was not impressed, i dont even think he new how to take it apart. After that experience, we called Tick-tock, and we set a appointment up with Vicky. The person who visited us was named Alex. He was professional, diagnosed the problem and took the clock in to be repaired. After completing and doing the delivery, it now works perfectly! I am so thrilled to have this heirloom up and running. A+

Sandra G.
Aug 2018
5.0
Yes, I recommend this pro
$95
Perfectly repaired promptly.
Response from Tick Tock Clock Repairs

"We are glad you are satisfied with our service!!! Enjoy your clock :) !!!"


Michael R.
Jul 2018
5.0
Yes, I recommend this pro
$175
Was timely in response, showed up on time, did work promptly and was reasonable. Excellent service, I would highly recommend

Gene H.
May 2018
5.0
Yes, I recommend this pro
$75
Excellent. Alex was timely in returning our call for an appointment and was on time for the appointment we set. We had expected that he might have to take the guts of the grandfather clock into the shop, but ultimately that was not required. The appointment lasted just under an hour and Alex was able to resolve our issues without having to take parts of the clock back to his shop. It has been four weeks since the service call and everything is great.
Response from Tick Tock Clock Repairs

"Thank you so much for your kind words! Enjoy your clock, and if you need anything, please do not hesitate to call!! Thanks again!!"


Fred F.
Nov 2017
5.0
Yes, I recommend this pro
$125
Alex was running a little late and he called to let me know he would be at my house in 30 minutes. I showed him the grandfather's clock and he asked me if anything was wrong with it. Just need an annual maintenance cleaning and adjustment. He also looked at the mantle clock where the big hand fell off and all it needed was a pin to hold it in place and he fixed that in less than 10 minutes. He didn't charge me for this repair.

SUSAN A S.
Sep 2017
5.0
Yes, I recommend this pro
$425
I used the Angie's List coupon offered plus paid a deposit to have the clocks repaired. They were picked up in March. The Seth Thomas needed new internal works and the Elgin needed a new battery operated motor. I was told parts needed to be ordered for both and to expect the repairs to take approx.4 months. After a 2 month delay due to unforeseen circumstances, the clocks were returned to me. The Seth Thomas had all new interior workings and the Elgin was restored. They both work beautifully and they chime and keep the correct time like they haven't done for a long time. The clocks have a 2 year warranty and if I have any questions, I can call.

Phyllis B.
Apr 2017
1.0
Never responded to my email
Response from Tick Tock Clock Repairs

"We greatly apologize for your inconvenience :( ! We will work on this in the future! If you would like to set up a a appointment or obtain additional information feel free to give us a call! Thanks!!"


Emily A.
Apr 2017
5.0
Yes, I recommend this pro
I will use this service again and recommend it without reservation.

Elizabeth B.
Apr 2017
1.0
$350
Still not done. Phone is full off messages. Earlier messages not answered. Do Not Use them!

Blake H.
Mar 2017
5.0
Yes, I recommend this pro
$200
Repair worked perfectly, but it took a lot longer than expected. They apologized and gave a discount.

Constance A.
Feb 2017
5.0
Yes, I recommend this pro
A very personable and knowledgeable young man. Clock is promised within 6 weeks.

BARBARA B.
Oct 2016
5.0
Yes, I recommend this pro
$180
We couldn't be more pleased! My online request for service on this 35-year-old grandfather clock was answered within a couple of hours, and included a very reasonable estimate for the work. Alex came out two days later to do the repairs. He saw exactly what was wrong, fixed the problem, oiled the mechanism, and answered all our questions. I asked if there were some way to mute the chimes, and told him every other service person who had worked on this clock over the years had said no, but thought I'd ask anyway. He was surprised, said it's actually an easy thing to do. He was able to change the position of the hammers so the chimes are so much nicer now. There was no extra charge. Why no one else was willing to do that, we'll never know. Alex is very knowledgeable, pleasant and cheerful and was a pleasure to work with. The clock is keeping perfect time, sounds great, and we are completely satisfied with the work. We will never call any other repair service for this clock or any others we have. We recommend Tick Tock Clock very highly!

Barbara L.
Aug 2016
1.0
$250
I dropped it off at a local jewelry store and someone from Tick Tock picked it up from there. The first time I sent it in it took three months until it was finished. It worked at the jewelry store when I went to pick it up, but when I got it home (12 minute ride), it didn't work. I returned it to the jewelry store, and this time it only took a month to repair. Again, worked at the jewelry store, didn't work when I got it home.
Response from Tick Tock Clock Repairs

"Sorry for your inconvenience! We stand behind our work! You have a 2 year guarantee on your clock and we are happy to honor it!! If we repaired it it should be running!"


Arlene G.
Jun 2016
5.0
unknown

Negar A.
Jun 2016
1.0
$50
WE CALLED 3 WEEKS IN ADVANCE FOR OUR PURCHASED ANTIQUE 'MORBIER' CLOCK TO BE REPAIRED.  EXPLAINED THE ISSUES OBSERVED AND THE FACT THAT IT IS A FRENCH 'MORBIER' CLOCK!
HE WAS ASKED IF HE HAD REPAIRED AND WAS FAMILIAR WITH REPAIRING THEM AND HE HAD CONFIRMED THAT HE WAS.
WE SET UP THE APPOINTMENT FOR HIM TO COME IN AND TAKE A LOOK AT THE CLOCK.----LONG STORY SHORT, WHEN MR. DENNO SHOWED UP , HE HAD A 'DEER HIT WITH HEADLIGHTS!' EXPRESSION ON HIS FACE!---SO OBVIOUSLY 'CLUELESS' AND SO OBVIOUSLY 'NEVER' HAD REPAIRED OR 'SEEN' A COMTOISE , MORBIER CLOCK!
HE SAID I NEEDED TO REPAIR ITS WOODEN CASE FIRST!  THE CLOCK IS JUST SITTING IN THE CABINET WITH A BROKEN BASE AND NOTHING AND ABSOLUTELY NOTHING TO DO WITH THE 'CLOCK' ITSELF!
WHEN ASKED WHY DO WE NEED TO REPAIR THE CASE FIRST, HE GAVE A 'NONSENSE' EXPLANATION !---HIS INITIAL REACTION WAS , ' IT IS BIGGER THAN I THOUGHT!' ----REFERRING TO THE TALL WOOD CASE ?!?!---AND THEN HE SAID ,' HE DIDN'T COME PREPARED FOR REPAIRS!!!-----OH BUT HERE IS THE 'BEST' PART:   HE DID NOT COME PREPARED, BUT HE TOLD ME I NEED TO PAY HIM $50 FOR HIM COMING OVER!!!!----SO I PAID THIS 'CLUELESS' INDIVIDUAL ' $50 ' TO COME OVER AND DO 'NOTHING'!!!
WOULD I USE HIM?????--------A BIG FAT  "  NO " !!!!!!

Fred F.
Jun 2016
5.0
Yes, I recommend this pro
$150
Have used this clock repair service before through the years. Left an antique wall clock at their pickup up point at a jewelry store in Palatine on April 5th.. Receipt was given to me under Tick Tock's name. Forgot to mention on the receipt that the clock keeps stopping after only five minutes. Because I left this information off, I called the repair shop on Apr. 9th and spoke to Jim Denno letting him know what the actual problem was. He said he would be calling me back as i had asked for an estimate.

GRETCHEN J.
May 2016
5.0
Yes, I recommend this pro
$200
unknown

Billie R.
Feb 2016
5.0
Yes, I recommend this pro
unknown

Anthony C.
Jan 2016
5.0
Yes, I recommend this pro
$150
unknown

Fred F.
Dec 2015
5.0
Yes, I recommend this pro
$125
Called Jim Denno on Nov. 17rh and he said the earliest he could come to service my grandfather's clock would te Dec. 8th.  I said ok and he indicated that he would call me prior to the appointment to confirm.  JIm's son, Alex, called on Dec. 1st and indicated that they had a cancellation asked if he could come that afternoon to service our clock. I said "ok" and within an hour he was at our house.  He worked on the clock for about 45 min. and then told me that some gears might need to be replaced in a year or two as the clock was now 15 years old.  He was polite and professional. 

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Tick Tock Clock Repairs is currently rated 4.7 overall out of 5.
Yes, Tick Tock Clock Repairs offers free project estimates.
No, Tick Tock Clock Repairs does not offer eco-friendly accreditations.
No, Tick Tock Clock Repairs does not offer a senior discount.
Yes, Tick Tock Clock Repairs offers emergency services.
No, Tick Tock Clock Repairs does not offer warranties.

Contact Information

Located in Palatine, IL

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