DISH NETWORK

On 9/16 I still had nothing, and called again, and asked for the ERT. The first person hung up on me. I called again, and this time got to Paul. Paul's phone number is 915-298-5525 x85525. Isaac was unavailable, and Paul promised that he or Isaac would get back to me immediately. Never happened. On 9/19 I called again, and again asked for the ERT. This time I got to Gary, who told me that my replacement has been on "hold" since 9/8. It took him a while to find out why, but he finally found that they were waiting for me to return my broken unit. Well, they had NEVER asked me to ship it back, or given me an address to send it. Gary gave me an address to return the box to, which I did on that same day. The USPS tracking number indicates it was delivered on 9/22. Here is the tracking data from USPS website: Label/Receipt Number: 0308 0660 0001 2205 3491 Detailed Results: Delivered, September 22, 2008, 11:57 am, SUWANEE, GA 30024 Arrival at Unit, September 22, 2008, 8:03 am, SUWANEE, GA 30024 Processed, September 21, 2008, 2:13 pm, ATLANTA, GA 30320 Processed, September 19, 2008, 9:16 pm, CHICAGO, IL 60701 Acceptance, September 19, 2008, 3:07 pm, DUNDEE, IL 60118 I'm missing the date of my next call (about a week later), but I next talked with Cathy Welling in the ERT (720-514-7865) to find the status of my replacement. Se never called back. On 10/3 I again called the ERT and talked with Hugo. He promised to get me a tracking number by the end of the day, but failed to do so. On 10/6 I called once again and got to Sarah Brown in the ERT (720-514-8555). She too was unable to give me a tracking number to verify that my unit had been shipped. I next spoke to the ERT "supervisor" Chrissy at 956-364-7738. She has promised to call me back by the morning of 10/7 and either provide me with a tracking number for my replacement box, or to issue me a check for $70 to reimburse me for the cost of the box.Why do I not believe her? On 10/7 I still had no tracking number so I called and went through 2 rude people Rudy and Hank and must have asked 20 times to be transferred to the ERT before they finally did so. I ended up with Gary Dickenson 720-514-7329. He couldn't give me a tracking number, and refused my request for a refund. He transferred me to Chrissy which turned out to be a black hole that never picked up.