DISH NETWORK

I called Dish Network after a disappointing experience with another cable provider. I ordered service and scheduled my installation appointment over the internet. It was easy and the online interactive help feature was very useful. One night before the scheduled appointment, the local installation company called to say they needed to reschedule. I was very disappointed (after my previous experience,) but I rescheduled for the first available opening (4 days later.) The installer arrived early, at 7:30 am (appointment window was 8-12.) He brought the appropriate equipment (I had specified on the internet order that a non-penetrating mount would be required for our flat roof.) He was pleasent, efficient and competent. In about 90 minutes we were up and running with HD satellite service and a beautiful picture.

They were excellent. Dish provided at no charge, a new satellite dish, two new DP44 switches, new cable runs, and assistance setting up the receiver.

I have a technician come out at least twice. First time I was told that a tree was blocking a signal, and I was told the same on another occasion when another technician came out. I have had the tree severely pruned. I still can't get many of the channels that I've subscribed to. It's very annoying because I have to schedule for Saturday, and I'm told they will arrive between noon and five as the parameters. I thus have to stay home. Their offers have not been competitive with their competitors, but since I have their service bundled with AT&T, I feel stuck.

GOOD JOB. THEY ARRIVED ON TIME, INSTALLED THE DISH QUICKLY, AND DIDN'T MAKE A MESS.