It's too far to go for just an oil change or something like that.

I don't have anyway to judge the quality of work.

They are fine but expensive. I have no way to judge quality. I just drop off my car and pick it up, I don't interact with them. My interactions are limited to paying the cashier and I don't think that's really helpful. I drop off the car at night and pick it up the next night.

The customer service was fine. It was a good a good experience. What stood out to me was  I had an issue previously with them, and I went in for an oil change. I was promised a free oil change, and they honored it. So it was a great experience that day. The price was comparable. It was matched, actually.

They get your car in and out within the time they tell you and give you a good amount of service. Good service and a nice waiting area.

Sometimes they are slow. It was better but a couple in the past has been slower than I thought.

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#1) In January 2015, we took our Toyota Highlander into Arlington Toyota for service. The car was running rough and occasionally the engine would die out. We were told that it needed a minor tune-up which included 6 new spark plugs. The plugs alone cost approx $275. After the work was done, I was checking previous work orders that I had on file and discovered that spark plugs had also been replaced by this dealer one year earlier and the vehicle had only been driven 11,000 miles between the first set of plugs and the second set. I returned to the dealer and questioned why the plugs needed replacement after only 11,000 miles. The explanation was that the first set of plugs was invoiced in the wrong category on their system, and therefore it appeared to the service writer that the plugs had never been replaced. Apparently, plugs are replaced simply by the computer history and not by inspection and actual wear and tear. Why wouldn't the tech advise the service writer that our plugs had very little wear and did not need replacing. I was told that they would issue a $275 credit and a check would be sent, but I am still waiting. 
#2) Front brakes were done on our Toyota Highlander in August 2014. We had to return in March 2015 due to continued brake issues. We were told that adjustments were needed on the original brake work, but that there would be no additional charges. We picked up the car, and the first time we used the brakes to stop while going over 40-mph, the steering wheel shook violently in our hands and continued to do so with every stop. We brought the vehicle back and we were told that there was a problem with the rotors and they needed to be reworked. Did Arlington Toyota even test drive our car after the brakes were reworked the first time!! Based on our experience, the only test drive was likely from the shop to the parking lot.
Arlington Toyota is a beautiful facility but my main concern is reliable and honest service. After these two incidents, I will look elsewhere for service.

I want to rave about my positive experiences with the service department here. I purchased my '11 Rav4 new elsewhere but I've come here for all maintenance. I'm extremely pleased with Arlington's approach. They make & keep appointments and deliver timely results (I wouldn't be me if I didn't wish they'd finished up faster on some visits but I'm not complaining). They've dealt with me professionally, fairly & cost effectively - my car now has 112,000+ miles and Arlington Toyota has only ever recommended & performed routine maintenance (plus replaced tires, battery & wipers). I'm going in for my first brake service today!
In 2012 I stopped in without an appointment because my warning light came on. Ted Davis, a service rep (I've liked all the service reps here) listened to me describe the problem, immediately accurately diagnosed it and immediately had it fixed before it went into his shop for service without charging me or costing me additional time! I highly recommend Arlington Toyota for service! I intend to purchase my next new car here when the time comes. I love the way this dealership rolls!

They did a very nice job on her car. They didn't charge her anything because it was an insurance claim from the person that hit her. They treated the car as if it was their own.

It took two visits to Arlington Toyota to resolve the problem I was having with a RAV 4 that I purchased from them in 2009. The first visit ended with the service representative advising me that my transmission fluid was overfilled and that I should take it back to the service station that did the work. Reducing the amount of transmission fluid did not eliminate the "grinding" noise that was coming from the rear of the vehicle. Another garage advised me to take the RAV 4 back to Toyota as there was a problem that would be covered by the Toyota warranty. I took the vehicle back to Arlington Toyota who then determined that the transmission needed to be replaced after a new one was ordered and received. Once received the transmission was replaced, although it took about 3 days for the work to be completed. The second service rep (Chris Stone) was much better and more willing to deal with the problem than the first rep, named Alan Weissman.

Without a doubt, in my own 49 years of driving (and before that, 10 years of visiting most auto dealers with my grandfather), I would say the staff who take payment are simply rude. I just didn't feel they were happy to see us.
But the real problem occurred for my husband. He had purchased two vehicles from this dealer; he currently drives a 1997 Camry. Part of the sales agreement was lifetime free oil changes. Arlington Toyota had just built a new site quite near our home, so instead of going to his beloved Schaumburg Toyota, he went here. 
He needed only the oil change, so when he picked up the car, he commented that he was entitled to free oil changes. The staff person said no. He asked nicely for them to look up his record; they had no record of his history with the company. (I think--and isn't the fallback on all poor customer service--they claimed the "new computer software" didn't pick it up.)
Frankly, that was an expensive mistake. Not only did they lose a service customer, they lost his future purchases as well as his much-requested recommendations to friends and colleagues.
Before that, he had some minor body work done. The work was mediocre, but he didn't complain. AND he gave them a second chance. Go to Schaumburg Toyota.

We've used them a few times for oil changes. We usually use coupons. They are more expensive but they are reliable. They discovered a problem with the brakes during the oil change and repaired that day.

Just fine.  We have used them since the purchase of our 2007 hybrid as felt we wanted to be sure hybrid trained mechanics worked on it. I think common now everywhere but in 2007 not so much. So just always used them for service on this car. All has been pretty routine save a water pump that went up on it. Also had them put new tires on this year.  Always professional and work done right

I have gone there for a few times.  I will continue to use them.

The service was free; it was included with the purchase of my car. They were quick and I was able to schedule a time and it was done quickly.  They had everything done within the time they said they would have them done. That was real important to me.

We found a specific car on this dealer's website, and called first thing in the morning to check that the car was available at the store. Actually, we called twice. Both times, "Steve" at the dealership assured us that the car was available and that we should talk to a specific salesperson once we arrive at the dealership.
After arriving, we met our sales person, who proceeded to asked if we wanted to test drive another car of similar make and model, because "they all drive the same." He also asked if we wanted to check out their other inventory. We said "no," because we had already done the research on the dealership's inventory, and we were there for one specific car. After much fumbling about misplaced keys, our sales guy states that the specific car we were looking for was sold the night before...  This is despite the fact that we called prior to driving to the dealership, twice, and we were assured both times that the car was available. Next, our sales guy calls over another sales guy who cordially pumps our hands and confirms that the car was already sold, but they "have other cars" we can purchase. 
Basically, these guys lied to get us into the dealership. Needless to say, we didn't buy a car from them and NEVER will. 
UPDATE: We checked the dealership's website 3 days later on whether they'd updated their online inventory to accurately reflect their car inventory, and sadly, the specific car we were looking for, the one that was already sold, is still on their website as being available.

Our 2005 Prius was jerking when braking, so I took it in to have it  looked at on a Monday. (I happened to have Monday off because my workplace had been flooded by the Des Plains River. In passing, I mentioned this to the Service guy. BIG mistake!) Rotors needed turning and resurfacing, and took dealer up on the offer to have a tune-up done as well.  Cost about $350, reasonable for the work. Tune up and inspection said everything was A-OK. Tried to sell me new tires, but I said no thanks (tires were due to be replaced, but much less expensive elsewhere). Drove home with no problems. Had Tuesday off and did not drive the car.
Drove it to work Wednesday just fine, but when ready to go  home, all of the warning lights came on--owner's manual said that the car should be towed, not driven, to the nearest dealer because it had no brakes. Also, car would not start. Seemed odd given it had just been given a tune up.
I was in Des Plaines, so called a local Toyota dealer which was much closer, but would not agree to comp repairs if the problem was caused by Arlington Toyota. Called the Arlington Toyotaand asked if they would cover costs if they had caused the problem . They said yes. Had car towed to Arlington Toyota and asked for a loaner. Turns out they don't have loaners, but we could rent a car  from Hertz which has an office in the building--but oops, they closed at 6 pm.
Got frantic calls from Service on Thursday:  You car's spare tire/hybrid battery compartment is full of filthy water! All the connections are terribly corroded!  It was in a flood! It has a terrible body leak! The hybrid battery is ruined! This voids the warranty! They refused to give me an estimate for repairs, saying that they could not even estimate how much time it would take to find all the problems so they could give me an estimate. I asked where the leak was from, and they said the only way to find it was to run it through a car wash a bunch of times. I asked why car had no moisture or moldy smell in any visible areas, they said floods were like that. I told them to do what they could in the 1-hour diagnostic time I had agreed to when I brought it in. Service said that would not work--but they would be happy to negotiate directly with our insurance company to take care of everything. I said no. Things were smelling very fishy.
They "aired the car out" and got it to start. Went to pick it up Friday. Service said they worked on it at least 6 hours, but they would do me a favor and charge for only 2. I said no, I agreed to pay for one hour, and that was that. They reduced the charge. The Service person said they took all kinds of pictures, and showed me some pictures of dirt in the wheel wells of a car, but nothing to prove it was my car. Could not/would not provide pictures of the "flooded" compartment inside the car. So I opened up the compartment when I got home, and there is no corrosion, no indication of submersion, no indication of water, not even any dampness in the carpet. I believe they were trying to generate a big bill that would go to my insurance company, and that there was never any water at all--just some shenanigans at the end of the tune-up to be sure I'd bring the car back in.
I can sum up my thoughts in two words: Never. Again.