R J Kuhn Plumbing Heating & Cooling, Inc.
About us
RJ Kuhn is an Oswego-based plumbing, heating, air-conditioning and remodeling contractor that serves homes and businesses in DeKalb, DuPage, LaSalle, Kane, Kendall and Will Counties. Owner Dick Kuhn is a 50-year veteran of the plumbing profession. His two sons, Kevin and Rick, also proudly work for the company. It is and always will be a business where excellence is expected of us because it is a principle of the family name. The business has grown from a one-man shop in 1972 to 15 employees today. With current, thorough training in their areas of expertise, RJ Kuhn specialists have the knowledge and resources to solve even the most challenging problems. In addition, we maintain a complete supply of specialty tools and equipment that allow us to make repairs where replacements might have once been the only option. This capability has often saved our customers up to thousands of dollars. RJ Kuhn’s widespread reputation has even led to referrals from and work for our competition through the years. In May 2008, Chicago magazine recognized the company for providing good service at a reasonable price, rating RJ Kuhn as one of the top 24 Chicago-area plumbers.
Business highlights
Services we offer
Residential plumbing repair and remodeling, and commercial heating installaiton and service, commercial plumbing installation and service, residential heating installation and service
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 7% | ||
| 3% | ||
| 7% | ||
| 7% |
"We typically do not work in the City of Chicago, as we are based in Oswego. Possibly you have mistaken us for another company."
When complaints finally reached the owners ears, he did come out. He acknowledged that his plumber was not identify the correct issue.
Repair was finally done and it was finally corrected. However, numerous visits to identify cause resulted in them losing my future business and not recommending them to others.
UPDATE: RJ Kuhn was retained to investigate a plumbing issue at an investment property in the Fox Valley. Work completed on the unit and that review is documented in a previous review. The unit in question resulted in a FORCIBLE ENTRY AND DETAINER (Eviction) action against the tenants in Kane County Illinois. Trial was held on 12/3/2013 between the landlord and tenants. During the trial it was identified that Tenant's attorney had RJ Kuhn documentation of repairs done on the unit that was not provided by the landlord nor the Landlord's attorney. This even included service calls after the tenants were evicted. On 12/4/2013 I called RJ Kuhn and discussed with Michelle how the tenant's attorney obtained the documentation without my authorization. She stated they discussed it internally and stated RJ Kuhn decided to release the information to the tenants attorney. RJ Kuhn never called me on the issue to request authorization or let me know they were going to release the information to tenant's attorney. Fortunately, the judge did not allow the information to be used in court due to it not complying with agreed upon discovery motion. However, it was very unprofessional and very discerning that RJ Kuhn would be willing to disclose information to a third party without owner's knowledge or permission. It may not be an issue for homeowners who need a toilet fixed or minor repairs; but for larger customers, you may want to formalize your relationship with a non-disclosure clause to mitigate your potential exposure. In summary, I do not recommend RJ Kuhn to others based upon my previous review and their willingness to release information to non customers. Very unprofessional in a nutshell.
Licensing
State Contractor License Requirements
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