R J Kuhn Plumbing Heating & Cooling, Inc.

RJ Kuhn does a good job but they are expensive. They charged me $225 above the quoted installation price to replace a simple shutoff valve and re-hang the power vent exhaust pipe. I consider this excessive. Next time I have plumbing work I'll shop around more.

The job was to remove a functional water heater so that basement tile could be removed and reinstall it afterwards. This required two trips (two days).

They send out ONE guy. He moved like a snail. Back and forth and back and forth to the truck. So much wasted time. I also got charged for the time it took him to write up the bill and they got mad when I protested. I have now hired another company -- three guys who got done quickly. Big difference in cost.

We received prompt and excellent service! We highly recommend RJ Kuhn and their guy, Todd, he was great!

We've had them do work for us numerous times and we've been very happy with them. The supply hose for the hot water in our upstairs bathroom sink just gave way and my wife happen to be standing right there so we got it turned off before it did too much damage. We called them to fix it. They said it was like winning the lottery that we were there when it happened or we could have come home to water in the ceiling. They are not cheap, but they are good.

Great prompt service

I called Jim at Kuhn to get an estimate on replacing the blower wheel on my furnace. He gave me an estimate to install the part. I was very specific about the part needed and he said he could get it that day and did not mention that the price was actually 25% higher than he had just quoted. After confirming that someone would be home, I called back to schedule the appointment and spoke with Jim again, he did not mention that the price would be 25% higher than his quote. Michelle, from their office, called later to give me an estimated time of arrival and did not mention that the cost would be 25% higher. When the technician arrived, he installed the part and then presented me with a bill that was 25% higher than the quote I had gotten. When I asked about the change in price, the technician advised that I could buy the Kuhn Care package for an additional $120 and it would reduce my costs. The Kuhn Care package provides a discount of 30% on parts/services, including the service just provided. I agreed to purchase the Kuhn Care and paid for it but my bill was not reduced by 30%. I contacted Jim back regarding the higher charge and the discount not being 30% on the Kuhn Care that I just purchased. Jim told me that the part was more than he had quoted and that the Kuhn Care discount was not always 30%, despite their agreement saying it was. Apparently the amount of the discount is at their discretion. Jim said that he had "waived" other charges that they usually charge and that "it doesn't pay to help people". Jim's response to my questions and frustration was insulting and unprofessional. Jim, Michelle and the technician all had opportunities to tell me that the cost was going to be higher than quoted. I was very specific as to the part and service needed so that I would get an accurate proposal and avoid this type of hassle. I am more upset by the response to my questions than the increased cost. We had a larger project at a different property that we need completed. I will remove RJ Kuhn from consideration on that project.

They were great.  From the owner coming out to price the job to the men who can to do the work they were all very clean, professional and courteous.  One item did not come in on time which added a delay to the end of the job.  They kept us informed and immediately completed the job when the item came in.  I would highly recommend.