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Citadel Lock & Security Company
Doors (Interior) Installation and Replacement, Locksmith, Storm Door Installation,
About us
Additional email - [email protected]
Business highlights
Emergency services offered
21 years of experience
Services we offer
Commercial and residential locksmith services, access control, and keyless entry hardware, hardware, installation of doors & frames, key restricted products, master key systems, padlocks
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.017 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
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| 100% | ||
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Showing 1-17 of 17 reviews
Jennifer P.
Aug 2016
Service was wonderful. Communication was excellent. Locksmith that came out was knowledgeable and quick.
Tom J.
May 2016
unknown
Maria D.
Mar 2016
Once the replacement lock was located and arrived (special order), it was installed quickly and everything works great now.
ANGELA W.
Feb 2016
unknown
Lisa H.
Jan 2016
Very professional, arrived timely, changed they keying on locks on two doors (4 locks) and made extra keys for the new keying.
Jayne D.
Jan 2016
The locksmith was excellent and knew exactly what to do.
Monica K.
Dec 2015
unknown
Jeanette H.
Jun 2015
unknown
John P.
Mar 2015
The owner was extremely responsive to my question from the first day (response in minutes via email) to the day the actual service was performed. A company with good old fashion customer service at a very reasonable price. Citadel has replied so quickly to each and every email, they have great customer skills, and technical capabilities. Beyond courteous.......I would highly recommend this company to anyone. Great service, an awesome experience!!
Valerie V.
Mar 2015
Mike came early got it done in record time. He was prompt, efficient, and friendly
Response from Citadel Lock & Security Company
"Ms. (Removed Member Name), Thank you for your review and your work. It is greatly appreciated. If we could be of assistance in the future , please keep us in mind. David T. Donnelly President Citadel Lock and Security Co. 630-236-1311"
Walt W.
Dec 2014
unknown
Craig K.
Dec 2014
All went very well. On time, very courteous & professional.
Jeffrey H.
Jun 2014
Exchanged emails over the weekend and a technician arrived at 8:30 am on Monday morning. Work was completed within about an hour. The technician informed me of progress and what exactly he was doing and how long it would take. He did a quick, efficient job.
Stephanie N.
Apr 2014
Utmost professional from initial phone call to handing over my new set of keys. I was very comfortable allowing Mike into my home. He comes in a Citadel-marked vehicle, wearing a uniform and is not some random call center dispatched sub-contractor with no commercial vehicle, no id and in street clothes. Mike was able to re-key all four locks (locks I did not have the keys for) on the same key. I had been told by a previous locksmith, it was not possible to re-key them and it would cost me a minimum $400 to change the locks and they would not all be keyed the same. Mike was not only able to re-key all the locks the same but for less that any other quote I found.
Linda C.
May 2013
They were very good. The staff was very friendly and nice. They had to make three special trips for me because of the type of lock.
Mark J.
Sep 2012
They came out quickly and did a good job.
Duane P.
Jan 2011
They came out very quickly. They were professional and provided service as quoted on the telephone.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Citadel Lock & Security Company is currently rated 5.0 overall out of 5.
Citadel Lock & Security Company accepts the following forms of payment: CreditCard
Yes, Citadel Lock & Security Company offers free project estimates.
No, Citadel Lock & Security Company does not offer eco-friendly accreditations.
No, Citadel Lock & Security Company does not offer a senior discount.
Yes, Citadel Lock & Security Company offers emergency services.
No, Citadel Lock & Security Company does not offer warranties.