Aquaduct Plumbing Services LLC
About us
Aquaduct Plumbing will provide exceptional high quality, satisfactory, on-time services to your request or issue immediately. We will diagnose your problem or request, and speak with you directly without speaking in plumbing terms for ease of comprehension to your need or issue. Aquaduct Plumbing Services will warranty all their work to our customers and that warranty will be provided the same in writing. We practice a drug free and clean work environment in all our projects, as well as in our business model. If you feel you have received a high estimate somewhere else. Give Us a Call! We will beat that estimate guaranteed! By saving you more money without compromising quality of product or workmanship. Aquaduct Plumbing Services will provide every detail in writing with a dependable guarantee! We are a family owned business.
Business highlights
Services we offer
Commercial Plumbing, Flood Control, Hydro Jetting, Leaks, Pipes, Plumbing - Faucets, Residential Plumbing, Sewer & Drain Cleaning, Sinks, Sump Pumps, Tankless Water Heaters, Toilets, Water Heaters, null
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 10% |
"Mr. [Member Name Removed], Thank you for bringing your frustrations to our attention. We do not advertise we are a 24/7 company on other platforms. Unfortunately, our Angie list hours have been outdated. We immediately updated our hours so there is no further confusion. According to our records your appointment was scheduled between 12-2pm. You called at 12:02 to ask where the plumber was for your 10-12pm appointment. However, there was no indication of you having a 10-12pm appointment in our system. After discussing the correct appointment time 12-2pm you stated that you were willing to wait. At 1:30pm our office called you to inform you that we are running behind schedule due to emergency at a nursing hospice center with no running water. Due to the severity of the situation of this call, we could not prevent the time it took that overlapped into your appointment with all our crew onsite. We did give you options to reschedule. Our phone records indicated that at 2:55 pm you called and cancelled your appointment via voicemail. We apologize for inconveniencing you. Thank you, Aquaduct Plumbing Service"
He called within the window, let us know he was coming. He then called us a second time, letting us know he was on his way but slowed down by a traffic accident.
He removed our toilet, put the camera down the drain pipe, broke up a small clog, and then determined the cause of our ongoing backup issue - a screw through the pipe!
He followed the pipe trail and showed us where he estimated the issue to be. He said that his company does not cut into drywall, but would be happy to come back and replace the section of pipe once visible - he estimated the cost of that to be $250, and that it would take a couple hours. He showed us the screw on the camera, explained what he would do to fix it, and was very pleasant to work with.
He charged $125 for the camera and $49 for the service call.
We will absolutely use Aquaduct Plumbing Services again in the future - Jason and his company are great!!
Yesterday I had the misfortune of experiencing my bathroom
toilet rocking and rolling with the slightest touch. It appeared that
the flange holding down the toilet to the floor had broken from
years of stress. Fortunately, I recently joined Angie? List and found
a great plumber.
I was impressed with the quality of the service and know how that
Aquaduct offered. Their office staff were courteous and concise in
proposing a schedule for a service call and their Plumber/Partner,
Jason Kapus, was helpful in explaining each aspect of the needed repair.
This type of communication promotes relief of stress for the customer
who is facing unknown repairs and costs.
The work performed was fist rate and professional in every way.
I myself have been in business for years and appreciate being
treated as a valued customer. I admire people who take that extra
step to both relieve concern of the customer and follow through
with quality work that shows. To me, that is good business and is
true value!
I am quite pleased and happy to recommend Jason and Aqueduct
for any plumbing requirement you may have. I also am pleased
with Angie?s List for placing Aquaduct in my view when I need help.
Thank you Jason Kapus, Aquaduct and Angie?s List!
"Thank you so much for your kind words and we too would like to take this moment and thank you for your business. We know there were many company's you had the ability to choose from; and we feel privileged that you have chosen us. Your experience with our staff is the same level of service that we at Aquaduct Plumbing Services is committed to providing all our customers. We look forward to servicing you again for any of your plumbing needs in the future."
My 13 year old hot water heater was making a horrible noise whenever we turned on the a HW faucet. It was time to replace IT. I called Aquaduct about a week ago and spoke with Vanessa. She is awesome on the phone and explained that someone would need to stop by and take a look at at our situation and quote a price. I explained there was no emergency; but Vanessa explained that Jason would be out the next day to quote a price.
The next day, Jason showed up on time and reviewed my situation. It was time to replace the GE. He quoted me $855.00 for a Bradford White heater including installation and a 6 year warranty.
I entertained 2 other quotes . Jason's price was in the middle. I chose Aquaduct because of the professionalism that Jason and Vanessa showed. These 2 are without a doubt the best in terms of doing what they say they are going to do. They deliver!!
This morning Jason came out and installed the new hot water heater. It took him about 2 hours. He patiently told me what he was going to do, and afterwards asked if I had any questions. He showed me how to light the pilot light and take care of the water heater.
He cleaned up the area; probably cleaner than it was and left.
THESE GUYS ARE GOOD!
"Thank you for allowing us the opportunity to service you in your request. It pleases us knowing that we have exceeded and delivered more than you had expected in your service call. It is our overall goal for 100% complete satisfaction. We look forward to servicing any of your needs again in the future."
Licensing
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FAQ
Contact Information
74C Stonehill Rd, Oswego, IL 60543
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