R Brand Homes Inc

R Brand did a fabulous job! They were timely and all of their workers were knowledgeable, polite and friendly. They also cleaned up after themselves. They gutted both rooms and removed the debris. Then they fixed, replaced the drywall, put in the new tub, laid the new tile, painted, installed the new cabinets and light fixtures. The tile installer was terrific. He asked if he could chage the tile arrangement, as he thought it would look better laid differently. He was right. I would hire R Brand again in a heartbeat!!

Excellent.

It started out great -- installed hexagon marble floor tile on main floor as well as shower base, subway wall tile in shower.  Everything was looking good.  Until the vanity was to be installed.  I had sent Mike the link for the vanity so he could see exactly what was needed to install it.  The link contained the installation instructions for the cabinet and the dimensions of the cut outs in the drawers for the drainwork.  It was not a "normal" bathroom cabinet -- this was a bathroom vanity that is raised on legs about 6-8" off of the ground and has 3 full length drawers (top one is non-functioning due to plumbing).  For some reason they had the plumber install the vanity and he CUT OUT PARTS OF THE BOTTOM DRAWER to accomodate the drain.  with what looks to be a pocket knife -- what he did almost made me vomit when i saw it.  And he nearly cut through the front finished cross bar under the drawer itself.  IT WAS HORRIBLE TO LOOK AT -- R Brand agreed when they saw it.  They were shocked as they claim they instructed the plumber to move the plumbing to accomodate the vanity -- that certainly wasn't what was done.  I am unsure why a plumber that R Brand subbed out would take it upon himself to do that to a brand new cabinet -- is he a finish carpenter?  I think not, as he is a plumber.  R Brand offered to have the drawer repaired and if i wasnt completely satisfied they would replace the vanity for me.  First attempt they did on their own-- the drawer looked like a 1st grade project and I told them it wasn't acceptable.  They talked me into (never should have let that happen!) a second attempt and i acquiesced on the stipulation that only an experienced cabinet maker do the repair.  It came back and the repair would have been acceptable to me HAD THEY NOT CUT OFF THE SIDES OF THE DRAWER THAT HOOK INTO THE BACK OF THE GLIDES TO HOLD IT IN PLACE.  The drawer now tips forward each and every time I open it.  There is no way to attach it to the back of the glides so it holds in place. I was not satisfied with the work again and I asked that they replace the entire cabinet for me as they stated they would do if I wasn't completely satisfied.  This was not well received.  They were argumentative when I asked this and I asked my husband to talk to them about it.  My husband negotiated with them and settled with 50% credit of the cabinet (a higher priced cabinet than I would normally buy as it was for my dream bathroom!).  Despite the credit, I have to live with a drawer that was destroyed by the plumber and repaired shabbily and incorrectly.  And it is much shorter than it should be.
Unfortunately, the manufacturer of the cabinet cannot provide a replacement drawer only -- each cabinet is built for each order; they do not keep stock of any parts or pieces.  I would need to purchase an entirely new cabinet.
We did not yet move into the house until about 2 months after the bathroom debacle due to other renovations.  2 weeks after moving into our home, I noticed quite a few subway tiles had cracks running horizontally through them -- in numerous locations within the shower.  I contacted R Brand, they came out to make the repairs while I was at work.  R Brand did not request I be there to inspect repair work nor did I think I had to be since their work the first time around was satisfactory.  They did however, need help locating the extra tiles we had purchased and they stored after they installed tile the first time -- not sure why we were never informed of whereabouts of the extra tile however.  I never received a follow up call from them asking about satisfaction or explaining what they did.  After a week or so I noticed an area of repair that didn't look right to me -- it looked like it "dipped" in or was sunken compared to the rest of the tile around it.  I also asked many friends to view it and tell me what they saw prior to contacting R Brand (to make sure I wasn't seeing something that was normal on tile jobs) -- one being a friend that works selling tiles and is extremely familiar with installation.  They could all see the "dip" in that particular area.  It looked like a first time do-it-yourself project not a professional tile installation.  No one that looked at it would have been happy with it in their own home.  I then attempted contacting R Brand to discuss.  I received one text saying they were out of town and would contact me when they returned.  No further contact was received from them.  I made more attempts to contact them to discuss the issue both by text and voice mail; I received no reply until today after I sent yet another text asking them to contact me regarding the tile in the bathroom -- 2 months after 1st contact was made.  They refuse to repair it further and are "finished with working at your home".  They stated they are "done spending time and money at your home when you won't be ever completely satisfied".  Funny, they never contacted me to find out what the issue was in the first place so who can they even know if i am satisfiable or not? 
My husband called Mike @ R Brand to discuss and was told by Mike that "I am too picky.  I should have picked different tile if I wanted it to look better.  I should have been there when they did the repair work."  They also said they "are not in the job of repairing their work". 
    1.  I am not a tile installation professional.  Nor do I claim to be.  I am a homeowner who was getting a "dream" bathroom (still very simple/basic) in a "new" house  and expected a professional to do work that would look professional.
    2.  If they had asked me to be present when they did the repair work, I would have been.  I did not know it was necessary.  I wasn't asked and wasn't called afterwards for follow-up.
    3.  I was never given information about the downfall of choosing subway tile -- if I had been, I wouldn't have expected superior quality, or I would have done the tile work myself and lived with imperfections but avoided paying thousands of dollars for imperfection.  Or, I would have picked a different tile.  Simple.
    4.  They don't repair their own work?  This means they don't provide warranties to customers on tile work?  They don't guarantee the work they do?  What kind of business do they expect to have with attitudes like that?
    5.   I am too picky?  What???!!!  Isn't it my house that I hired them to work in?  Isn't it their job to do what I hired them for?  Isn't it their job to stand behind their work and ensure I am satisfied with said work?
I don't know if this is how they conduct business on a daily basis or not, but I would be very careful if hiring them.  They seem to want to do things their way only without any regard for customer satisfaction.  Their communication is very unprofessional and almost non-existent.  When they make a mistake they are not willing to correct it to the customer's satisfaction.  Not a company I want to have at my home ever again.  Nor should you.