Lowe's Of Orland Park IL

I was very satisfied, they were fantastic. Their price is just like everbody else.

Smoothly. No problems.

unknown

We are not only very pleased with the orders my husband & I made: A brand Vinyl Plank flooring made by Shaw, for three locations in our home. But also the company, Pro-Carpet, who performed the installation. They were absolutely excellent; very professional, neat, & courteous with their work. I would not hesitate to have them for future installations.

 My husband & I also ordered brand blinds made by Roth & Allen for almost our entire home. Again, we were not only pleased with this product, but also the installation company, Finishing Touches. The company was very professional, neat, and courteous & provided helpful suggestions. I would not hesitate to have them for future installations.

 You have a double protection with Lowe?s, because their name stands behind the installation companies that they use.

 All in all with Lowe?s it was a really good experience. The Blind?s Sales Associate, Michelle, & the Flooring Assistant Store Manager, Mike were excellent. They were courteous, patient, & made sure everything went through smoothly.

unknown

When we got the fridge we were very happy with the service. I was extremely happy with the installation of the custom blinds. They are very professional. I intend to buy my next appliance from them because I was very happy with them. They also installed the windows for my landlord and did a very professional and good job. They measured the blinds for the windows because they were custom-made and the Lowe's people installed them. The blinds happened to be on sale and I got a decent deal. They look quality. They did a very good job with the installation. My interaction with them was very pleasant. They were nice guys to talk to.

Everything went well, and we had no problems.  The staff was friendly and professional, and the fertilizer did its job.

My experience with Lowe's was excellent. I had no issues. They gave us a scheduled time that they would arrive and they were early. They installed the doors within the time constraints that they had given us. We thought it was very expensive but we took bids from a number of places and they were cheaper by thousands than anybody else.

We purchased a new Samsung refrigerator from Lowes in Orland Park. It was on sale for $2100 from aprox $2500. We ordered it in black and were told it was not in stock and would be in a week.

Upon delivery I was asked to come outside and look at the fridge. It was a little after 7 PM and getting dark. The installer showed me a substantial dent in the door. He stated they could order a new door and install it or bring the unit back and order a new one, but he didn't know how long it would take for a new fridge to be delivered. I wasn't happy about this but our current refrigerator wasn't working and our family of 5 couldn't go without, so I accepted the damaged unit.

The installers couldn't hook up the water because they were out of the adapter needed . Around this time I should have been more observant but I was receiving guests at the front door for a party we were hosting that evening. I signed the paperwork which stated a new door was to be ordered and installed, I added water needs to be connected.

I went into the kitchen and was appalled at the condition of the "new refrigerator" it was filthy. you could see someone took the time to wipe down the top 2/3rd s but the bottom was covered in dust. Just like the floor/demo models are in the store.

I paid for a new refrigerator and was sent a damaged demo.
I called the next morning and was told they were sorry this happened. They were ordering a new unit which will be in in a week, and they would send someone out to hook up the water. The next day a different delivery crew arrived and informed me the previous delivery crew "crimped" the water line and it would need to be replaced by a plumber.
I will update this review with a resolution when there is one.

**Update** Second fridge was delivered damaged. A third was ordered and delivered. I never received the requested reimbursement for the damaged water line.

Throughout this nightmare I spoke with three different managers. All three were less than competent. All three were unprofessional and uncaring of my situation. The Orland Park Lowes is a prime example of the negatives of Big box stores.
The management team has no pride or ownership in the operation.

I was happy with their service.

The job took a little longer than expected but overall, they did a good job.

First, I picked out the storm door I wanted at store. Then paid for contractor to come out and measure front entrance. Waited until door was made, called contractor when door arrived. The door was installed within 2 hours and looks very good.

My only complaint was that it took quite awhile to find a sales representative to assist in the windows and doors department at the store. They seemed to not have enough experienced staff to assist customers in that department. But once we were helped, everything went smoothly from then on. There was a large variety of doors to choose from. The salespeople took time to make sure that I found the type of door that I wanted. The door was measured and placed in the exact timeframe that the sales person had promised. The clean-up was thorough. After the door was installed, a store representative called me to make sure that I was satisfied with the work.