Gotcha Covered Window Fashions
About us
Gotcha Covered Window Fashions is a family owned business serving customers in the South, Southwest and West Suburban areas of Chicago, IL. Commercial and residential customers can rely on us for quality window treatment products and excellent service. The company is owned and operated by Patricia and Phillip Supple. Pat and Phil, married for 45 years, have four children (all married) and eleven grandchildren (and counting!). They are totally focused on the custom window treatment business and pride themselves on being highly knowledgeable about every aspect of their business. Do you want new, modern window treatments quickly? Our window professionals can custom make your orders in just 12 to 15 business days. Enhancing your home with custom draperies and our interior decorating services is our area of expertise. You are invited to visit our website for more information. Customers can rely on us to professionally design and install: • Blinds (wood, faux, vertical and aluminum) • Shades (roller, honeycomb, roman, sun screen) • Shutters (painted and stained wood and faux wood) • Draperies (silk, faux silk, etc.) • Side panels (all fabrics) • Swags and cascades • Valances • Drapery hardware (wood poles, finials, traverse rods, decorative rods) • Custom bedding, pillows and upholstery fabric To ensure that our customers have quality, fashionable window coverings, we provide shutters, blinds and shades from top brands such as Hunter Douglas, Norman Shutters, Carol Fabrics, RM Coco, Stout and Kasmir Fabrics and Kirsch. We offer a number of payment options including cash, check and all major credit cards. Call now to schedule your free in-home consultation! We will bring our mobile showroom to your home or office!
Business highlights
Services we offer
blinds (wood, custom bedding, draperies (silk, drapery hardware, faux, faux silk), honeycomb, pillows and upholstery fabric, roman, shades (roller, shutters (painted and stained wood and faux wood), side panels(all fabrics), sun screen), swags & cascades, valances, vertical and aluminum)
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 9% | ||
| 0% | ||
| 0% | ||
| 0% |
"Dear [removed member name]: Thank you for your kind words! You and Phil have done a great job in decorating your new home. Let us know if we may be of service to you in any way. Pat & Phil"
Responded quickly to call for estimate.
Viewed window treatments in home. Unable to make a selection. Went to showroom some days later. Some of our choices were no longer available or backordered. We were able to make a selection however.
Notified later by email that fabric choice that was in stock had different dye lots so colors would not match. Had to wait an extra week of two for shipment. Despite advice that we would be notified when shipment arrives that did not happen. I called to find out status.
Appointment was made for 9/11 install. Went well. Noticed that a difference in dimension between dining room and living room valences. Pat said they were only a 1/2 inch off and nobody would notice. Obviously, I noticed and that is important because I'm paying the bill.
Phil (co-owner) stated that installer would touch up areas where brackets were removed if I could provide paint. On installation day I had paint available. Pat (co-owner) said: oh no one would notice spaces left by old brackets because the valence would cover it. Fortunately, the installer (Tarik) said he would do it - and he did. There should have been no hesitation to fulfill their service commitment.
There was a snag in one of the sheer panels which Tarik was able to pull it through and he cut off hanging threads from the vertical panels of all the sheers. I was disappointed in the quality of workmanship of the sheer panels.
Overall, I thought the project was over-priced and the quality of sheers was not great (see above).
The installer did a good job.
Mrs. Supple (Pat) is a very nice lady. Very personable. But I wish she had spent more time following up on the design of the valences and the details of the order status; and less time regaling us with the details of her wonderful personal life and singing voice
Every project is different and if you choose this provider you may have a more wonderful experience than we did. Our experience was okay - just not great.
"Hello [member name removed]: We were glad that we could help with reinstalling the vertical blind on your patio door. Please let us know if we can be of service to you in the future. Best regards, Pat & Phil Supple Owners Gotcha Covered Window Fashions"
We purchased a combination of Hunter Douglas Luminette blinds, lined pleated side drapes, matching cornice and tiebacks for a large 5 panel parlor window::Hunter Douglas verticals and matching cornice for a corresponding large patio door: and a micro-metal blind for a kitchen window.
Not only were our wishes met, they were improved upon. My husband and I felt that we were getting true help from professionals who wanted to make us happy and took pride in their work. The installation went flawlessly, we were consulted each step of the way. They were extremely neat.
We had received other quotes that were in the same ballpark. However even though Gotcha Covered was NOT the cheapest provider, we felt we would be receiving an extra level of quality and expertise. I could not be happier with the results. My windows are beautiful and have received many approving comments from others. The biggest surprise was having them installed not only before Christmas, but before Thanksgiving. The other provider would have been after the New Year.
"Dear [Member Name]: We very much appreciated the opportunity of working with you. We are delighted that you are enjoying the new window treatments! Do not hesitate to contact us if we can be of service to you! Best regards, Pat & Phil Supple Gotcha Covered Window Fashions"
Licensing
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