ADDITIONAL HOURS - THU 10:00 AM-8:00 PM, SAT 10:00 AM-5:00 PM, SUN 12:00 PM-5:00 PM. FAMILY OWNED.
EXPERT REPAIR OF ALL TYPES OF CLOCKS, WATCHES AND MUSIC BOXES.
Number of Stars | Image of Distribution | Number of Ratings |
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50% | ||
0% | ||
50% | ||
0% | ||
0% |
"I am so sorry you had a less than excellent experience with us. Our entire team at CCC take great pride in what we do and how we care for our customers and their precious family heirlooms. Converting from electric to battery is always delicate; we have to remove all the electric components to make room for the battery operated components. With this, the metal on the back of the clock needed to be cut to make room for the battery. That fine piece of metal should have been smoothed prior to you picking up the clock. I apologize that it was not and that the clock was not returned to you cleaned and polished. Lastly, the metal ring that fell off clearly was not placed on the clock properly prior to being returned to you. We delivered a less than excellent experience all the way around and I cannot apologize enough. Our company president, Jason Matthiesen, would be more than happy to discuss your experience. He can be reached at (630) 986-9210. We sincerely hope that you will give us another opportunity to help you with your clock or watch needs."
"Thank you so much for the positive review. We looks forward to servicing you clocks special needs in the future."
"Thank you for your feedback. While we always strive to get A's across the board we realize this is not always obtainable. I wanted to address the "B" we received for price. I understand that the cost may seem high, however the amount of hours that go into repairing a clock like yours is quite extensive. Most repairs on Grandfather clock take up to a full day to complete at the bench, plus all of the testing and regulation that goes into each and every clock, requires quite a lot of time. If you wanted to contact me regarding the full process of what goes into servicing a grandfather clock, I would be happy to discuss that with them. We appreciate your business and look forward to working with you in the future. Thank you, Jason General Manager"
"I am so sorry that you were not appropriately contacted. I found no inquiries on our end at this time. The best way to contact us is #630.986.9210 or email [email protected]"
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