B PRACTICAL SOLUTIONS

unknown

Didn't call until three days later - dropped off Monday, they called late Wed afternoon, then not completed until the following week for an estimated 2 hour job. When the laptop was returned, they had forgotten to save the Favorites file, but did keep the email files, photos, and other documentation. Called to see if there was somewhere I missed looking for the bookmark file to reload it, but never received a return call from Dave after two days(3 attempts - 2 the first day and the third the next morning - no response), so just started to manually reload. The company was well recommended on Angies List, but execution was poor in this instance; After speaking with the people whi finally called after making a report on Angie List, Dave finally called; No explanation for not returning any of my calls previously, just that he always gets his messages; As to the missing favorites file - Dave explained that the info was limited on my Mozilla Firefox folder, but everything that had been there, was again located there. Only one, actually three problems; 1) The primary was Internet Explorer and all the favories located there; 2) Firefox was my back-upand really didn't have anything on it in the first place 3) If I don't get a call back, then I don't know that they keep a copy and spent the time and rebuilt a new Favorites file from my other computer. It still comes down to communication and execution; He basically made it worse trying to explain it, than just leaving it alone.

Great

They were great. I found them to be punctual, reliable and polite. I will definitely use them again!